Deanna L.
Yelp
Went there tonight, because a friend from work told me the Donuts and food was AWESOME! We both live North of 8 Mile, so it was a little drive....Well, arrived at diner...2 gentlemen were waiting on their food(over 30 minutes). I am waiting in line, no one acknowledge me....after 20 minutes finally the young lady comes up and ask me what do I want, didn't say I am sorry for the wait or nothing. Explain this was my first time there, and commence to giving her my order, long story short order rung up to $41.00 and I was told it would be a 25 minute wait....all this while she is texting on her phone....After a half hour my son goes in to check on our food, still not ready....he stand up in there for an additional 10 minutes, get order it is not correct or is all my order there. My son says excuse me to the ladies at least 3 times before the young lady acknowledges him and he explains that she gave him the wrong order, she snaps at my son, like he does not know what he ordered (15 year old) so, I repeated what he said, she call herself snapping at me so i said, Excuse me? In other words repeat what you said. Very RUDE....After they stated it would take 10 more minutes, I walked out and went to the car, the young lady stated that, "I did not want her to get at me". So, now the other food is getting cold, no apology or nothing. Now, I am happy I did not go back in or heard her, I was trying not act the same way as she was. I took the high road....but I will not go back and spend my monies.When I got home, My Philly Steak was good but it was not prepared the way I requested. I do not eat hot food, so I asked the young lady not to put peppers on my food, guess what? You got it, Peppers all over it. I was so looking forward to this, totally let down. I truly hope the Owners see this review and address my concerns. And just like word of mouth got me to go to the place, word of mouth will stop people I know from going also. The owners need to put people in there who really want to work and who knows what "GOOD" Customer Service is. Just because it is on the Westside of Detroit, it does not have to be GHETTO.