Julie L.
Yelp
I have never been so mistreated by a company in my entire life. I will never step foot in that place ever again. I have spent over $1000 a year with Elio's and now I will be taking my money somewhere else. I order 5 kegs of beer every year for my annual St,. Patrick's day Party. I went into the store to do my ordering on March 6th. (The party is on THE 17th OF MARCH!!) They tell me that the cut-off date for green beer was March 5th. (insanely early cut off date) I asked kindly if there was anything they can do, considering how much money I have spend with them over the years, and always bringing back the kegs and taps promptly. They tell me this is not there policy, but their distributors, Cresent Crown. She insisted that there was no way possible to still get green beer thru them after the cutt off date. I gave the woman my number, and asked her to PLEASE give me a call if there was any way possible to get the green kegs. She said she would have to talk to the boss man, and see what he says. She did wind up calling me back a few hours later to inform me that the distributor would infact deliver the kegs, and told me to come back across town to pay for them which of course i was going to do, but in my busy day, unfortunately, was not going to be able to make it back before they closed at 7, because i had to pick up some friends at the airport at 6:00. I kindly called back and the "boss man" answered the phone. I told him that i was not going to be able to make it by 7:00, if he could wait 5 minutes for me to get there , or i could be there first thing in the morning. He then goes off, YELLING at me over the phone! "NO i will NOT wait for you! DO you know how many strings i had to pull to even get you this order!! NO you can not come here 5 minutes late! NO you can not get here in the morning! If you are not here by 7, this deal is no longer available!" I could not believe the attitude that this man had with me over the phone. I said, " That's fine sir, if that is how you want to do business with someone that gives you over $1000 worth of business every year, I will take my order elseware. He says, "Fine." Finally i tell him that i would like to cancel my Guiness keg order and get my $368 dollars back first thing in the morning and the only thing he says to me is "YEP" and HUNG UP THE PHONE!!! UNBELIEVABLE AND UNCALLED FOR! I did my ordering with Rouse's for the kegs and had a wonderful experience. I asked the lady who their distributor was for the green kegs, and she informed me that it was CRESENT CROWN, and that their cutoff date was MARCH 14th. Yeah...that "boss man" at Elio's had to pull SOOOOOOOOOO many strings. What a jerk. Do yourself a favor and do not support businesses that lack the basic skills of CUSTOMER SERVICE! There are many other places in the city of New Orleans to get liquor from!