D K.
Yelp
Purchased tickets to Luminova Holiday, which advertises "Let's Glow Big" it was 110 for 2 adults and a child. There was No Big Glow, I have more nights up in my backyard. There were a couple of light-up reindeer and a moose, nothing spectacular, and a few lights on the fence. It costs more money, and you have to pay for parking than any of the other holiday light events in town. It took 5 mins to walk through all the lights, and it took 5 mins, because we did it 3 times, thinking we were missing something. 110 dollars is not acceptable, I thought we were going to have family time, something to remember. There wasn't even any holiday music playing.
I had to go through security b/c I was wearing a jacket, took longer than the Luminova Holiday adventure. The security woman just kept banging her nails, and then hand on the plastic table over and over very loud. I said "You are not very nice, I don't know what loud banging on a table means". She then said "Empty your pockets". I said they were empty, and she started banging again. I said "Your behaviour is not acceptable", she then said set your phone on the table. Should have turned around then.
As you can imagine a child is extremely disappointed, sitting in a car for 45 mins just to see 5 mins of boring white lights. We at least attempted to get a hot chocolate we stood there... and stood there, while the staff person was putting the chairs up on the tables... not sure why, it wasn't close to closing time. The person, then said it would be another 5 mins, and continued putting chairs on the table, to which he dropped two chairs, once again very loud. We left and went to Starbucks to get hot chocolate.
110 for that was not acceptable.
I reached out to Elitch Gardens for a refund, they preferred I reach out via BBB.