Tammy “Lil' Marzipan” B
Google
We tried the strawberry peach smoothie and Mango smoothie. The smoothies melted extremely fast, since the boba was so hot and it affected the taste.
We'd also ordered and paid for 2 buns, but didn't receive them when the smoothies were ready. After I asked for the 2 buns we ordered as well, we were told that they were sold out. Also, that we should check the display on the side before ordering from the kiosk.
This was our first time here and we weren't aware of this. I'd think that the kiosk shouldn't allow customers to purchase products that are sold out. Normally you wouldn't be able to add an item to your cart, if it's no longer available.
She then offered to provide a refund, after I asked about the buns. I just don't understand why I had to ask in order to get the refund. If I didn't say anything, they would've kept the $8 and some change.
Also, the tip is calculated by the total cost, so essentially the tip calculations are incorrect too; Since it factored in the buns we weren't receiving.
Not sure why I even paid a tip, when Noone greeted us upon entry. Plus another patron recieved their order before ours, even though they came in after and ordered at the counter. Also, Noone told us buns we'd paid for were sold out, or proactively offered to refund.
Just a hot mess.
The second star was added because the decor is cute.