Elizabeth Pointe Lodge

A wonderful stay. The staff, the location, and the views were excellent. Convenient walk to beach. The rooms are comfortable with the feel of older hotels built of real wood and plaster. The breakfasts were delicious and filling. Coffee was great. Thanks. We will be back.

This is a beautiful hotel that feels more like a bed and breakfast. It was built in 1997 but has the feel of a 1920’s inn with beautiful wood floors & tall ceilings. It was just updated last fall and the rooms are light and airy with large windows with plantation style shutters and the beds are comfortable. It has a nice sized shower. There is a small refrigerator in the room. There is not a closet, but there is a hanging rack with hangers.|The cost was not cheap but it does include a delicious hot breakfast each morning (our server each morning was Ally) and she was EXCELLENT!) beach towels, chairs and an umbrella, bottled water, fresh fruit and cookies/brownies.|The covered veranda that looks out at the ocean has rocking chairs, tables and chairs. The staff were so friendly and helpful. The location is close to restaurants and the historic downtown area. We really enjoyed our stay!

Stayed for 4 nights and did not want to leave. Probably most impressive to most people would be the on the beach location with a great view from the hotel. However, I was so impressed with the friendliness of the staff and it was the excellent service that truly impressed me the most. From the manager and her front desk staff, to the breakfast (included) servers who were wonderful and the cook who amazed us each meal, we felt we were very special. We hope to stay there again.

Asked ChatGPT for a hotel recommendation in Fernandina Beach and it came back with Elizabeth Pointe as the number one suggestion. After doing a little homework, we l decided to give it a try and could not have been happier. The place is first class all the way. The staff is totally focused on giving you a great experience (thank you Tina, Ally and Jeff!). The hotel is beautiful and the rooms in the main house were recently renovated. The hotel has direct access to the beach and they provide chairs and umbrellas for guests. Another great surprise was the included breakfast. It is made to order and delicious, no need to venture out to find better pancakes and bacon. The daily happy hour at 4PM was also awesome. The rates are a little high, but you get value for price. We will certainly come back.

My husband and I stayed here two nights as a quick get away from Atlanta. Everything was wonderful. The wine reception was nice and they even had beer and soda. The 24/7 water, coffee, tea and cookies was great. It was nice to wake at 5 am to get coffee . The made to order breakfast was way better than expected. Ally was our server and awesome, so very attentive. Be sure to tip your server. Breakfast is included but servers should be tipped. I felt very safe . It is wlaking distnace to restaurants

We have loved staying in Breezes for our honeymoon 😍 ♥️ The room is spacious, the deck and patio privacy are perfect. The room and deck will be receiving soon updates soon which will put it at a solid 5 Star. Easy beach access 😎 with endless beach ⛱️ nice chairs and umbrellas plus beach towels! The staff, namely Carlotta, Tina and Ally are lovely. The breakfast choices are delicious and plenty of gluten free options including pancakes and toast. We woke early for sunrise and frequently enjoyed the 24/7 complimentary bottled water, coffee, tea, cookies, brownies and fresh hand fruit. The proximity to shopping and Fort Clinch state park is perfect, we'll bring bikes next time. There will be a next time!

This was the second time we stayed at Elizabeth Pointe Lodge, first time since the new owners took over and renovated. They did a wonderful job! Just when we thought we couldn't love it more, we did! Everything is very warm and inviting. The renovations are beautiful and of course the location is wonderful! The breakfast is still included but a menu now and it was DELICIOUS! The staff is exceptional. Everyone was friendly, professional and extremely helpful. We had the same server for breakfast each morning, Ally. She was awesome! I can't say enough great things about her. Super friendly, great service and definitely went way over and above for us. She gave us tips on places to see, remembered everything we liked (there were 4 of us), made sure we had fresh, cold bottles of water before we left for the day, etc etc. She was absolutely wonderful! We can't wait to go back!

Great service. Includes made to order breakfast and Happy Hour with wine, beer and nice nibbles. Outdoor deck overlooking the dunes and ocean is a great gathering spot. Our room needed a desk or table for a computer. There was plenty of room for a table of desk. WifFi worked OK, Elevator was down, causing us to climb 4 floors.

Top notch customer service. Very charming BnB. If you are looking for a bar type situation ( which we were not) then this is not your vibe. Sitting on the back porch sipping champagne was wonderful while reading the paper. We are having a lovely time.

Ii'm only giving this one star instead of zero because the staff was so nice. Everything else about this place was a complete dump. *First of all, we're on vacation and there's no bar but they do offer a "happy hour" from 3 to 5 PM with the cheapest nastiest wine and cheapest nastiest beer available. *The entire place smelled of mildew/mold. *Our room could not justify as an oceanfront view as you had to look out the side window and crane your neck a bit even see the ocean. *Our room was tiny and lacked any modern amenity whatsoever. There wasn't even a chair in the roo, the walls had stains and cracks, the bathroom had a Jacuzzi tub but did not operate as a tub, it only operated as a shower, cracks in the shower tile, etc., etc.. *An armoire took up the majority of the room which is completely unnecessary in size * location is not close to any bars or restaurants or shops. Had to Uber everywhere. The back of the house that you see from the beach is cute but deceptive. We couldn't wait to leave. And, for the amount charged per night, we felt that it was a total ripoff. Don't waste your money, stay somewhere else !

Very comfortable, even if a bit dated, superior service, snacks and breakfast delicious. Very relaxed visit!

Excellent location. Quiet and away from the big city but also close enough to the historic district that it's an hours walk or a short Uber ride to downtown.

This place was absolutely stunning. I stayed for one night in August and fell in love. It was my first ever bed and breakfast. The location right on the water gives such romantic energy. The cocktail hour with complementary wine and beer was such a nice touch. I had a glass or two while sitting on the huge wrap around porch the over looks the beach. So peaceful! The room I stayed it was so clean. The bed was super comfortable and the elevator was a plus. Since this is a bread and breakfast, you should expect to hear noises outside of your door a lot more than at a hotel- but other guests were not loud so this didn't make much a difference. There's parking on-site and a beach chairs/ lounges available to use from the place, so make sure you soak up some beach time while you go. It's also not too far from the town center, make sure to check that out as well.

Everything about this quaint Amelia Island resort is perfect for a quiet, relaxing and peaceful stay. You cannot walk through the main area without being greeted or asked if there is something you need. Morning breakfast in the private dining room with a view of the ocean, homemade treats and table service is included along with the evening cocktail hour. The ocean facing porch with rocking chairs, private beach with lounge chairs, towels and umbrellas, fresh fruit, treats and waters at the door (and sunblock at the desk if you happen to forget!) all make this a place I cannot wait to return to with family and friends!!

Sadly we had a terrible experience with the office manager at Elizabeth Pointe, one of the worst travel experiences we have ever had. We were caught in a hurricane dilemma with Idalia and were unable to leave for the trip on the scheduled day and requested a modification of our reservation. In trying to work with the situation we were treated disrespectfully and unprofessionally by the office manager. We actually ended with several rooms charged to us with no correction. Her associates appeared intimidated and at that point we left. Fortunately we ended up at the Omni Villas nearby where we were treated with lovely hospitality.

Complete disregard for customers. My wife and I both diagnosed with cancer simultaneously. Called three months prior to our reservation to cancel and they refused to refund the deposit because it's the same weekend as a car show. Business ethics demonstrated based on our situation and their in ability or unwillingness to feel compassion speaks very loudly and is all I need to know about this business. I've stayed in the past but will never return and will advise all of my family in Amelia as well as the United States of this. I am currently scheduled to receive treatment on March 3 and because of their car show policy they refuse to work with me. Shameful to say the least

My boyfriend and I just returned from a week at Elizabeth Pointe. We had painstakingly researched resorts to pick the perfect one for our rare week of vacation. We had several amenities we were looking forward to that helped make our decision. We were disappointed when Elizabeth Pointe didn't have what they advertised. 1) Elizabeth Pointe's website indicates there is an onsite restaurant where guests can make reservations. This restaurant closed during COVID and the website still has it listed we were told upon check-in. Strike 1. 2) Elizabeth Pointe's website also indicates there is 24 room service. That also closed during COVID, but is still listed as we were told during check-in. Strike 2. 3) Elizabeth Pointe's check-in documentation indicates nonalcoholic and alcoholic beverages can be purchased at the front desk any time. The front desk staff had NO CLUE that was an option and we had to show them the check-in sheet they had given us after they told us we couldn't buy anything and to come back during Happy Hour. They did conceded on this one and sell us 2 glasses of wine eventually after proving what their documentation said. Strike 3. This resort has some great potential. It's in a killer location, the beach access is amazing, it's clean, and relatively kept up. They have an underground garage with an elevator to room floors which was wonderful since it rained 4 out of 6 days of our trip. They offer a breakfast buffet from 8-10 which is nice (they do ask you to arrive by 9:30), but start taking up items before 10 it seems. There were just several things they need to work on like, educating staff. We asked several questions and seemed none of the staff knew some of the answers. We had to go pick up our own toilet paper from the front desk because no one was servicing our room. They only do room service from 8-12 and ONLY if you leave the placard off the door. We've been to many resorts where they service the room and you never even know when they've been in there which is heavenly. Their AC was units in the wall which were loud and didn't cool very quickly. Their hallways and elevator are not air conditioned at all and were very stifling when traveling up and down. The directions for the showers were incorrect in our room and we got doused with water from the rain shower b/c the instructions didn't' match the actual shower knobs. They have cold water bottles and ice, but you have to always ask at the front desk which is odd and you have to wait for someone to be free. We felt they were pinching pennies and costing themselves more patrons in the process. If the amenities are there.. patrons will come. Overall a cute place to stay with spectacular beach views, but if you're looking for pampering... this might not be your place. They really need to either bring their amenities back or remove them from their website. Otherwise it looks like they are false advertising on purpose to get patrons to stay at their location.

Absolutely stunning bed and breakfast, my husband I got away for the weekend, I am not so sure it's for kiddos but we have a beautiful, beautiful time the staff was so loving and welcoming, my husband and I wnojoyed the beach a full moon on the balcony, and the beach in the morning-- I will be back! Thank you so much!

From the moment we arrived we felt incredibly welcome at Elizabeth Pointe. One of the three hosts that greeted us was in training herself and did a remarkable job in explaining the many attributes of the lodge and the surrounding areas. Located right on the beach, you can enjoy the views from so many locations on the property whether at breakfast (complimentary), on the rocking chairs on the verandah, or on loungers with umbrellas provided by the staff on the beach. the evening cocktail hour was sweet and a nice in between nibble before dining at many of the fine restaurants in Fernandina Beach (Le Clos) and casual fare at Salt Life Food Shack. The rooms were clean and bright and the staff attentive to our every request. We will definitely be back again!

This was an unfortunate experience. We booked our trip through Expedia and reserved the Hibiscus suite. The photos of the room showed it to be ocean front. In actuality, there is no view of anything other than the road (see photo). Although that is a buyer beware situation, the comfort of the bed is not. The bed was incredibly uncomfortable and noisy. When you sit or lay on it you can feel the bed springs popping with every move. It was hard and lumpy. Very uncomfortable. There is no sound buffer from the room above. So, every step those guests took was heard. Sadly for us, the guests were up late. You can also easily hear street noise and the dumpster being emptied right outside our room. We maybe got 3 hours sleep. When we decided to checkout a day early, the front desk was not empathetic at all. I think that was the worst of it. Positives - the view from the second floor in the main hotel is beautiful. The COVID-19 safety practices were up to CDC standards. breakfast is delivered to your room with a robust assortment of food choices. If you have an ocean-facing room, I imagine the view is breathtaking.

No issues at all. Room is beautiful. The breakfast is amazing every morning. Spent a week here.

Beautiful facility. Excellent staff. Incredible location. Great breakfast. Rooms are well appointed and clean. Many special amenities.

My wife and I stayed there recently along with our daughter and son in law. We spent 7 nights in the Miller Cottage. The cottage had 2 bedrooms and 2 baths and a spacious living room. the kitchen was roomy and well appointed. there was an outside deck overlooking the surf with rocking chairs. We enjoyed wonderful breakfasts each morning at the main part of the Inn. Everything the cook prepared was excellent and the pancakes were the best. We also enjoyed the wine and appetizers on the front port of the Inn every night at Happy Hours. The staff was exceptional in attention to our needs. Shelby and Morgan brought warmth, humor, and an air of congeniality to our entire stay. A wonderful visit and we can't wait to return. Mike L.

This is a beautiful location - however, for $400 a night - I think that we should have gotten a nicer room. No view , outdated coffee machine. The bed required a step-stool to get onto. If your view is gonna be so crappy, at least have some pluses to make up for it. That room was a $79 room for $400+++

Elizabeth Pointe is a fine place to stay in general. It's not upscale, but it's a classic beach inn-which is what we wanted. With that comes some classic beach inn smells (in the room), but it's not that bad. The pros: great staff, great breakfast, outstanding beach views, lots of free foods/drinks, fun/free happy hour, and easy parking. Cons- Not enough beach chairs/umbrellas (they should add more or ask guests ahead of time/set up some sort of reservation system), the beds are springy (did sleep well on them though), the room smell (would recommend ozone treatment or changing cleaning products). All in all, we had a nice time here and are glad we booked this place.

This bed and breakfast exceeded our expectations. The staff went above and beyond to make our 40th wedding anniversary one to remember. The oceanside views were amazing and we loved opening the windows and hearing the waves all week. The staff greeted you with a smile- remembered your breakfast preferences and went out of their way to make our stay memorable. The quiet beach setting with lounge chairs / umbrellas and towels waiting each day made it hard to leave. The homemade brownies and cookies were irresistible. The happy hour allowed you to make new friends sitting on the porch watching the sunset. The restaurants on the island were amazing! I can't wait to go back!

we didn't get a room in the lodge, they put us in a room in the older building next door. we had flying ants coming through the window, crawling along the wall and getting on the bed and night stand. desk clerk came and brought me a can of raid. the deadbolt didn't work and clerk could not fix it. wifi and tv were having trouble. trouble with jacuzzi and clerk didn't know how to work it. they did not have another room for us so we checked out the next morning. we were prepaid for three nights and ownership refused any refund.

Our family went for my birthday. I explained over the phone I was handicapped and use a scooter mostly to get around. We had 2 rooms 1 for my Dad and our son that I learned was behind the elevator. My hubby and mine was an oceanview room. When I was checking in at the front desk the young lady said there wasn't a handicap seat for the bathroom. I was rather suprised. Be sure to clarify all details when getting your reservation at this lodge. Happy traveling!

I planned on a long weekend with my wife there after I finished a meeting nearby during the week. As COVID was starting, I tore my Achilles' tendon the day before and had to fly home fir surgery. I immediately called the inn to cancel, BTW they were 1/2 empty because COVID restrictions were starting. The person on the phone was blasé and happily told me it was too late to cancel. They kept my 400 deposit which was expected, then a week later they charged my cc another 1100, the full cost of the 3 nights. This included flowers, etc that we obviously never received. I called several times and emailed several times with no response like other Yelp reviewers. In 20 years of traveling, this is the most heartless treatment I've ever received. Based on my experience and others on Yelp, please don't reward their callous, money grabbing philosophy with your hard earned funds. There are other equally nice inns to try on Amelia Island. These people will only change if potential guests encourage them to change.

My wife and I stayed here for our first year anniversary in August. The staff was unbelievable, so on point with everything and they make you feel like your worth a million dollars. (Even if your not rich and got a deal to stay here) The private beach is incredible. The afternoon snacks are fantastic. The island is amazing and it's got great places to eat! Also, the rooms are amazing even if you don't stay facing the ocean. We still talk about coming back, so hopefully we will for our fourth or fifth getaway.

Elizabeth Pointe Lodge/bed and breakfast is ideal for a special occasion! ($$$-$$$$) It is right on the beach and the main lodge, which is a 1890 Nantucket shingle style inn that has been converted with 20 beautiful guest room to rent or their is the Modern House for more modern suits or if you really want privacy... the Miller Cottage is a 2 bedroom for rent! The restaurant is well known and which we had a Valentine breakfast! Staff is friendly and attentive. The furnishings are comfortable and plush...everything explicitly maintained even with the affects of the sea salt from ocean breezes.

We really enjoyed our stay at this charming bed and breakfast! The house was beautiful and right on the beach. The location was convenient to the town. Our room faced the ocean and had huge windows so we had a great view! We slept with the windows up to hear the waves. We enjoyed happy hour on the porch which faced the ocean (plenty of wine, beer and shrimp cocktails). We had a scheduled time for breakfast and it included a continental style breakfast with made to order French toast. We only stayed one night, but I would happily stay here again when we are back in Amelia Island.

This review is specifically for the Mother's Day Brunch. I had my mother, mother-in-law and my daughter with me. I reserved months in advance. This was simply a very overpriced continental breakfast. Many of the items were gone (i.e. quiche) by the time of our reservation, 11:00 a.m. The worst part? The bill came to over $200. Insane. Never, ever again. Remember - this is for the restaurant only. I don't know anything about the Inn itself.

The owners of this bed and breakfast truly made this stay outstanding. We were really impressed that all the little details weren't missed, from the bed being pulled down at night with the little provided chocolate pieces, to the spectacular stuffed French toast at breakfast with authentic maple syrup!! We got married at this locale and our day couldn't have been more special!! From the kindness of the owners all the way down to the entire staff; we couldn't have been more impressed; but, if you think it stops there you're wrong! Wait until you sit out on their beautiful back porch overlooking the clear blue Atlantic Ocean with a cup of coffee or a cocktail in your hand....you'll truly think you're in heaven! It's that spectacular!!

Visited for our anniversary and we were treated wonderfully. Beautiful setting and a warm friendly staff. Will definitely recommend to our family and friends!

The property is not kept up, the pictures online are very misleading. The beds were very uncomfortable. The customer service was very poor, took us over an hour to get our breakfast which was toast and eggs. For $400+ per night stay somewhere else.

Booked a room December 2020 . Had to cancel due to COVID 19 exposure. Receptionist thanked us for letting them know and referred me to Expedia to process refund. Expedia reported that ownership refused refund regardless of reason. Now that we are vaccinated left 3 messages for owners to see if they would let us reschedule . No response to date. Very disappointed in their inflexibility during that period. They just took the money.

If you are ever visiting Amelia Island this is a great place to stay for peace and quiet and a beach practically all for yourself. It has the intimate charm of a B&B with the professional care of a five star hotel. Just picture getting up early to walk on an empty beach watching the sun rise; going back to the hotel for great ocean front breakfast; followed by relaxation in your own private area on the beach all day; free cocktail happy hour in the afternoon; followed by dinner at a great restaurant and watch the sun set. That's pretty much how most of the days went. Staying here can be a bit pricy but I strongly recommend spending the extra cash to stay at the side cottage house facing the beach instead of the main hotel - it is worth the experience. We initially stayed at the main hotel for the first couple days in an ocean view room (which was ok). The main issue I had was that the bed was a bit stiff for my liking and the room was small and didn't look as nice and new as the advertised pictures (especially for the price) but it still had a good B&B homely charm. We decided to upgrade the rest of our stay to a cottage house suite called the Breezes which immediately enhanced our experience for the rest of our stay. The majority of the people that were here seemed to be middle age and up, so if it's peace and quiet you are looking for in a great environment then this is the place for you.

There are a lot of things that Elizabeth Point Lodge got very, very right... so yes, I am a fan, but not a five star experience. Hubby and I spent three nights here on our first trip to Amelia Island. I loved the look of the New England beach house - the owners did a very nice job executing that vision. This inn was built in 1992, but used vintage materials so that you see old wooden floors, vintage accents, and really feel like you are in a 100 year old house in Maine. The under inn parking is great if you are concerned with sand and a convertible top, we never had trouble finding a spot below and there were plenty of spaces otherwise... I hate resorts that are tight on parking. The lobby/living room is very comfortable, and there's always a friendly face there. Lots of windows overlooking the beach right outside the doors, and a large round table in a bay window gave you several options to enjoy your complimentary gourmet breakfast or apps and a glass of wine at happy hour. There's a large covered porch with rocking chairs (the photo you see over and over) as well as two round tables for dining or lounging. They also have high boy tables there and along the walkways. Our room was on the 4th floor, and there's an elevator right in the lobby. We had a king bed, two side tables, a large armoire with a small TV, and a straight chair. A small TV, note, don't be expecting a big flat screen. The bed. Ouch. My biggest complaint by far was the firmness of the mattress. If you are someone with back trouble who sometimes sleeps on the floor... you're in luck. The rest of us, crazy hard bed. We had large windows that looked out onto the beach... but this trip taught me I need more than ocean view, I need a balcony. I know there was a large porch downstairs, but I need that pajama option on my private balcony as well. Couple that with the fact that the bed was firm and there was only a straight chair otherwise... the room just wasn't comfortable. The bath was OK, the rainshower was great, but again with the vintage decor there was hardly any space to put your toiletries, etc. The bathroom had space for it, just not furniture, so I spent a lot of time digging through bags on the floor. Again, though, the shower was great although I really wish the hand held faucet was a) a lot lighter, and b) had more pressure. The food staff were all very nice and very attentive, and house keeping was on point throughout with one odd exception. Night #1 and #2 we had six towels... it was awesome. But night #3 for some reason there were only four in our room. That's still better than you get at most inns, but don't you hate it when they change up on you and you don't realize until it's too late? Overall, it was very nice. They are adults only, so no kids running around, and honestly the vibe they have going... that would ruin it. We enjoyed the destination overall, I just have other ideas where we'll stay on our next trip to Amelia/Fernandina Beach.

The location is beautiful, the staff was friendly and the afternoon cocktail hour was a nice touch, although the accompanying hors d'ouevres not so much. The property is in need of some general maintenance, painting, etc.. The primary reason as stated in other reviews of this property, is the cancelation policy. Our airline canceled our flight less than 12 hours before we were scheduled to leave for Jacksonville and rescheduled us on a flight the next day, management/ownership was unsympathetic and stated that their policy requires a 10-day cancellation notice period and would refund or provide a credit for our first night. Upon our arrival, I tried to explain our situation to the onsite manager and was told again about the 10-day policy. Understanding that we were not happy, you would think Management/Ownership would offer a room upgrade, complimentary lunch, etc. Nothing. Nor did they acknowledge the special events that we listed in our reservation that they asked about. For these reasons, we will not return this property.

THIS PLACE IS AWFUL. I echo all of the reviews below that this establishment is heartless and ownership does not care about you as their guests at all. My husband booked a room with roses for my birthday. Our entire house woke up incredibly ill, fevers, coughs, etc. I called at 7:30am and explained the situation and that I didn't want to come there and infect anyone especially right before Thanksgiving. We live nearby and I asked if I could cancel and reschedule. I was told absolutely not. Zero exceptions and was told: "You can come here sick, we don't care, but we aren't letting you cancel." After FOUR phone calls and me in tears, they finally agreed to let us come one week later. We arrived to find a run-down establishment with lumpy beds and musty smelling. It was so bad we decided to just drive home. When I inquired about the flowers we were billed $140 for, they told me they had purchased them the week before and they died. No manager was on site to discuss this. I asked for the florist name and they told me "we just go buy them from Publix"! (I called at 7:30am to cancel- so I have no idea how they had already purchased roses from Publix). There was no vase or card or anything. So they upcharged me $130 for roses from Publix that they clearly had not even purchased. No manager was on site and she has still not called me back to discuss. I am disputing all charges for their deception in not only the condition of this hotel but for billing me for roses they never provided. I could not believe the lack of care or empathy from anyone here. No apologies, just staring at me saying nothing. AWFUL. I have never been treated so poorly at a hotel in my life. While I am usually in favor of supporting a local establishment, do yourself a favor and visit the Ritz Carlton or Omni if you're in the area where you will receive wonderful, caring service in a clean environment.

The lodge is in a great location right on the beach and only a mile or two from downtown. We enjoyed our experience but felt like it was a little on the pricey side for what you get. Pros include great location, lovely buffet breakfast with great variety and delicious food, deck behind the lobby with lots of rocking chairs and tables. Cons include small rooms and a hefty price tag. For the price, I would rather stay at the Ritz Carlton down the street again. Overall it's a quiet and beautiful place to stay. We just felt it was significantly overpriced.

My husband and I had reservations for 3 nights at the Elizabeth Point Lodge in Amelia Island. It was over Memorial Day Weekend. We were so excited about spending a few days there. On Saturday, May 26, the day before we were suppose to leave, The Governor of Florida, Governor Rick Scott declared a State of Emergency for the entire state; all 67 counties. Subtropical Storm Alberto (a named storm) was bearing down. We called the hotel to see if we could change our reservation and come a day or two later. We had experienced 2 hurricanes where we live, including an evacuation, and couldn't imaging driving right into a storm. I was getting anxious just thinking of driving South into this storm. One night's deposit had already been charged to our Amex card, and there was a 7 night cancellation policy which had passed. We kept watching the news, and late Saturday night we decided we would be crazy to go. We called American Express and they said they would do what they could. We called the hotel in the morning to say we were not coming. They immediately charged the balance of our stay on our credit card. We asked to speak to the owner, to try and arrange another time to come, and even offered to forfeit our deposit. The owner, Brandon Dunlop, never called back, not did anyone else from the hotel. The charge has been put through, and we contested it, but have not been successful. We have called several times to speak to someone in management to try and mitigate our loss. No one will call us back. At this point, I have to say, not matter how nice this place may be, I would never step foot on the property, and would encourage others not to as well. What kind of people keep all your money during a Tropical Storm, and still refuse to return a phone call. To date, they kept $1,121 and have not returned any of our calls

Very cute lodge with nice one bedroom suites. I take one point off because our mattress was truly awful, but the rest was very nice. The beach is stunning and the location is a quick drive into town. We enjoyed our stay.

Everything about the hotel, the staff and service were exceptional. Mustafa prepared our two month anniversary dinner that was out of sight. The beach is spectacular as well as the views. The rooms were well appointed and the evening cocktail was delightful (different wines and appetizers to sample every night). The breakfast was off the charts. We had stuffed French toast one morning and I had an everything omelette that left me stuffed until the cocktail hour. Only one sour note. We wanted to stay an extra night and one of the desk clerks stated that we would have to pay $120 more that we had paid for each of the previous 3 nights. They tried to make it up the next morning but we were out anyway as Dorian chased us home.

Before reading this review, you need to understand this is a bed and breakfast, not a resort. The house is beautiful and is in a great location. Right on the beach and a 5 minute drive from historic downtown. The staff is very friendly, welcoming and helpful throughout the whole entire stay. They accommodate any needs you may have. The rooms are very nice and clean. Very comfortable and relaxing. The beach was very relaxed with not a lot of people. They provide chairs on the beach for all guest. Food was excellent. The breakfast was provided every morning. It was very fresh and delicious. The parfait is very good. If you are looking for a very cozy and relaxed place to stay this is eat.

This was the first B&B I haved stayed at in a long time. The perks are the people, so nice and helpful...a personal touch, and of course breakfast! The downside is it is not a resort and doesn't have the amenities of a pool, spa, bar, etc. You really have to decide what you prefer. We stayed in an oceanfront King and found it to be very nice. I did honestly find it pretty pricey for what you got, but again, if the personal touch matters, it may be worth the extra. Very nice people staying there that enjoyed sitting around the fireplace and chatting. You don't find the same friendliness in a resort. I forgot to mention that they also have received a lot of awards for being one of the top B&Bs in the Nation, so you definitely check out their website and see if it is for you!

I hope everyone reads the negative reviews on TripAdvisor and decides to go elsewhere! Everything regarding the horrible customer service, terrible business practice & rudeness of the owners is true. The fact that the owners take ZERO responsibility for every single one of the issues described in the bad reviews attests to that fact. They take the business model of "The customer is always right", and turn it upside down. In their view, the customer is always wrong! I was hesitant to book here after reading the reviews, but decided to give them the benefit of the doubt. That was a big mistake. I surprised my 90-year-old mother with a short trip to Amelia Island (she lived here for years before having to move closer to family). We stayed in one of the rooms in the cottage next to the Inn. We realized the toilet was not working properly as soon as we arrived and it soon overflowed all over the bathroom floor. We immediately notified the front desk and then left for dinner (we were already late for our reservation). When we returned, the bathroom had been cleaned and we assumed it had been fixed since no one called us or offered to put us in another room. Unfortunately, however, the toilet was still not working. It was too late at night to move my elderly mother to another room or hotel, so we stayed in the room - we just avoided flushing the toilet all night. I again informed front desk early the next morning that the toilet was still not working. She said she knew nothing about it, no one from the night shift had left a note or informed her there was a problem. Someone again was sent to fix it while we had breakfast. They returned with our key a short time later and said it was fixed. Guess what? It was not! And it once again overflowed on to the floor when flushed. At that point, we decided to just check out. Upon checking out, nothing was offered to us - not a waiving of the fee, not a discounted rate, not even an apology. A Motel 6 would have given better customer service than this place. I was told management would contact me regarding our many problems with our stay but they never did. I sent 3 emails before the owner finally responded - A response that basically said that it was our fault the toilet wasn't working!!!. I guess I shouldn't have been surprised based on the responses to the other reviews, but I was astounded that not just did they twice not fix the problem, never offer us another room, never even apologize for their failure to correct the issue, but now they were accusing these 63 yr. old and 90 yr. old women of causing the problem! My mother and I tried to remain polite and respectful throughout this ordeal. However, telling us it was our fault the toilet didn't work was just beyond the pale! What a horrible experience through and through. Don't take a chance - find a nicer, classier, more professional customer service oriented place to stay....I would suggest any place on Amelia Island would be better than Elizabeth Point..

Wonderful experience. I stayed here for 3 nights in a king ocean front room. Gorgeous views and very peaceful. Staff is professional and very friendly. The hotel has a lobby and porch open 24/7 for hotel guests to enjoy. In the lobby they can find coffee, tea, water, lemondae and cookies 24/7. The wine/beer and appetizer social everyday from 5:30 to 7 was extremely nice and relaxing. Its complimentary and self serve. Guests can sit all along the porch over looking the beach while sipping drinks and eating appetizers. The complimentary breakfast is delicious and there is a vast variety of breakfast foods to chose from. We ate dinner too one night and the salmon was one of the best I've tasted! Over all great experience. I will be back when I visit amelia island again!

This place was probably the best part of our trip to Amelia Island. I honestly couldn't find anything to love about Amelia Island. :( Maybe someone needs to point me in a different direction. But Elizabeth Pointe made the trip worth it. All the negative reviews are from at least a year or two years ago. Place is cute and quaint. Beautiful view and clean rooms. We loved sitting on their porch in the morning and watching the sunrise. They also are right on the beach and provide chairs and umbrellas to the beach. Breakfast was surprisingly delicious and full of variety. It was a very relaxing time and if we find ourselves in Amelia Island again, we'll go back here.

Recent 2 night stay was very satisfying. Quiet, clean, well-maintained, adult only property overlooking the beach. Staff very friendly and responsive. Location very convenient to nearby restaurants on the beach and downtown Fernandina Beach (about 2 miles away). Our room featured a tub making access to the shower somewhat challenging. Beach was ok - mostly shells, rather than sandy surface. Thoroughly enjoyed cocktail hour on the porch overlooking the ocean - we supplemented the free snack offering with our own snacks. Our only disappointment was breakfast - not much more than would be available at most Hampton or Holiday Inns. Hot items were not hot, and offerings were simply not very appealing. Expected more given the pricing for this property.

Fact: After taking a single night deposit immediately on our credit card, we cancelled well in advance of the 10 day policy and got a cancellation confirmation. Despite multiple discussions and attempts to contact someone, it is now Day 12 and the deposit has not been credited to our credit card. Unacceptable business practice that takes advantage of its clients. After many stays there they've lost us as a customer and we would not recommend them for this very reason.

My wife and I visited Amelia Island, Florida for our honeymoon in late October 2012 and were blown away by the Elizabeth Pointe Lodge where we stayed for several nights. While not an inexpensive place to stay, if it's a special time you're after, you will certainly find it here. The people, the atmosphere, the private beach, the food. In a word: perfect. Very much worth the price of admission. You will never forget this place, and you will return.

Our tourist development council says to lodging managers that an innkeeper should always acknowledge/apologize for mistakes; reward well employees who avert a disaster; and commit to better future management. We hope this is the case with the Elizabeth Pointe Lodge. Did the owner or management just decide not to tell guests that they had cancelled the Lodge's scheduled Christmas dinner, after calling us to determine a "head count"? Perhaps they thought guests would cancel their stay (we would have.) Perhaps it was a management "miscommunication". After reserving online two nights over Christmas, we received a call from a Morganne, who was trying to determine a "head count" for Christmas dinner. At my inquiry about the menu, she said she would call back and let me know whether she would get a ham or turkey. She never called. On Christmas day at 3:30PM, we were passing by the front desk when another couple checked in and asked about the time of the wine/cheese hour and Christmas dinner. The front desk clerk said the Lodge would not hold the wine/cheese hour, nor serve dinner. This was news to us, as we were told at lunch that the Lodge WOULD serve dinner, but from the regular menu. After expressing our dissatisfaction and searching vainly for another dinner location, we learned that the wine/cheese hour would occur after all, and the Chef (who had gone home to cook his family's Christmas dinner) would return to cook our dinner. It was all a FUBAR experience, only saved by Chef Rudy, Renee, the front desk clerk, and a lovely couple with whom we shared Christmas dinner. The location is lovely, the rooms were clean and most of the staff gracious. Guests should know, however, that the "customer service" so lauded through Select Registry may have disappeared with the original owner.

This place is absolutely beautiful!!! The staff makes it incredible. The food is wonderful, BUT...the beds are too soft :( had a bad sleep. Also, the street noise on back side of house, is bothersome at night. Surprisingly, you can hear trucks and cars going by. I would still highly recommend to anyone wanting a beach get-a-way. Free parking is a plus on the beach is a bonus!! Hospitality is top notch !! Everything we ordered from room service was spectacular - (don't forget to visit fort clinch state park)

So disappointed! Was singing the praises for Elizabeth Pointe Lodge to friends and decided to go there for lunch. Listed in one of the Amelia Island tour books that they serve lunch and a sign posted in front read Now Serving Lunch. Pulled in to no parking, so I ran in to see if we could dine for lunch while my husband and friends waited outside. Person at the desk was less than thrilled to accommodate us, said there may be a table on the porch, only one table had people. Then she said she thought they were full, again I saw no people. Yes,she looked in their breakfast room (restaurant) and said they were full. In the meantime my friends came in could feel the unwelcomeness in the air, but I Was still persisting about eating there. Asked if my husband could park on the lawn next to another car and was told they wasn't a parking space and at that time my friends said, "let's just leave". Had a wonderful lunch at the Omni!

Went for brunch on Mothers Day and we were expecting something special from this highly regarded local B&B. Quite to the contrary, there were less selections than a free breakfast at any local hotel. What they did have was not hot. The upside here is location, location, location.

Horrible, they served me raw bloody chicken and it took an hour just to get our food. The room smelled very bad like urine, and was very small