Wendy A.
Yelp
The lodge was quaint and cozy, and the hosts were interactive and extremely pleasant and gracious, welcoming my conversation and my roaming about. Nice hot tub room, pleasant community spaces, and a small bar that stayed open til 8:00. It's in a cute little neighborhood, two blocks from the main strip with oodles of great dining and shopping, and the bus stop for the free shuttle to the mountain. Also, they rent a locker at the ski resort and will let you reserve it (if available) to keep your stuff their for free so you don't have to haul skis back and forth each day of your stay. Breakfast, given COVID constraints, was nice enough, but mostly grab-n-go bread products, with hard-boiled eggs and fruit with peels. They did offer one hot option (breakfast enchilada one morning and mixed burritos the next). Staff happily made more croissants by my kids' request when they ran out.
Though the lodge community spaces were perfectly appointed, our two rooms were pretty disappointing - smaller and louder than expected, and at least one with sketchy climate control (we set the thermo to 72 but the room temp always hovered around 78). My husband commented that the mattress felt like it was stuffed with newspaper, but I thought it was pretty comfortable.
BE ADVISED, they are not designed for moderate-to-light sleepers! Every creaky footstep from the room above was extraordinarily audible, as was every bit of bed-shaking and associated vocal emanation from surrounding rooms (I blush even now! XD). Such activities were a pre-dawn alarm clock each morning, along with the monstrous roar of the plumbing as morning (and midnight) showers began. All par for the course, I suppose, when you stay in a hundred-year-old lodge.
My issue was that the Queen room did not match its description of a queen bed, seating area, and desk. It was a full bed, with a chair next to it and no desk. When I brought this to the attention of desk staff to ensure I wasn't being overcharged for the wrong room, I was told that they had no idea why the room would've been described that way, as they had no rooms with desks... Plus, they could see the room I booked on Booking.com was the very room I stayed in. Um... huh? I didn't raise a fuss or demand a discount because they were such nice folks, and businesses are having a hard time of it these days. But they didn't offer one either, which was pretty lame.
Crested Butte lodging is extremely pricey, and this was a more affordable option, so I don't begrudge the place for any less-than-luxurious accommodations. I would've given four stars but for the bait-n-switch and lack of conciliatory response.
