giselle ..
Yelp
I usually don't write reviews, but after today's experience, I feel like I have to. I've been coming to Elliott Bay for years as a local in Burien, and while the food has always been solid, today's service was beyond disappointing.
From the moment my friend and I were seated, our waitress never greeted us, smiled, or made any effort to be welcoming. She just took our order and disappeared. We didn't see her again. A food runner dropped off our meals, and even she looked irritated while setting our plates down.
Halfway through eating, we realized we never got water. My friend managed to catch our waitress as she was passing by and politely asked for some. We figured she'd bring it right over--but no. She continued taking care of other tables while completely ignoring ours. By the time the water finally arrived, we had already finished eating. We had to flag her down again just to ask for the check.
What made this even more frustrating was that the restaurant wasn't even busy. It was fairly empty, so there was no reason for the service to be this slow or inattentive.
After waiting several minutes for someone to grab our payment, we gave up and walked to the front to pay ourselves. Even then, no one helped us. Meanwhile, we saw other customers being checked out at their tables--something we were never offered.
Here's the thing--the food is great, and the atmosphere is cozy, but the service completely ruined the experience. We felt ignored, unappreciated, and honestly, like we weren't welcome. A little effort and basic hospitality go a long way.
Elliott Bay, do better. Your staff needs serious retraining in customer service.