Megan R.
Yelp
I hate hate leaving negative reviews, but I am kind of in shock at how badly this place's service was for us compared to all the four and five stars I see here. Maybe they were having an off day. Or maybe they just hate Americans. The two stars are literally only for the ambience: very modern, but with a cozy, not sterile feel. Good artwork, architecture and lighting. But that's about the only thing I liked about this place.
I am not exaggerating when I say it took a total of 25 minutes and two trips up the counter before we got our whole order (somewhat) correct. And we're talking coffee. They forgot about my husband's aeropress, and when I went up to ask about it and my warm milk, they acted incredibly annoyed. She didn't even answer me at first, so I asked if it just takes awhile. And she just pointed at this girl pressing down on the aeropress thing, and producing a very watery coffee-like substance. I asked my husband if that's how it's supposed to be, and he kindly said, "maybe it's different here? But this isn't the kind of aeropress coffee I've ever seen." Before I left the counter, the guy said rather abruptly, "I'll bring you the milk." Five minutes later, he hadn't brought it. I went up to the counter, and he said "yeah I forgot about the milk." And I said "yeah" - he didn't even say sorry! And then he took the foamy milk from the leftovers of making someone else's latte and put it in a tiny little creamer mug, to which it only filled up halfway. Um, What? It was also very much NOT the best Americano I've ever had. It was extremely bitter and was seriously lukewarm by the time they brought the milk. Sigh.
They also had no sugar left in their little cup of sugar over on the side. And we were there for about and hour, and no on came to check it. Cool.
On top of all this, they overcharged us! Initially I decided not to say anything because I didn't want to make a fuss and seem like a picky american, but now I wish I had because this - coffee and service. was definitely not worth $7. This is by far the worst service we've had in our entire week in Prague. Maybe guess they only care about your business if you're Czech? :(