Embassy Suites by Hilton Palmdale

I am not one to leave negative reviews. I realize the risk when you stay at a hotel, however, given I was extremely understanding, I expected more empathy and effort from the hotel management to help me when I brought to their attention that there were multiple insects in our hotel room. There was some sort of bug infestation! We stayed only one night and there were multiple instances of small bugs crawling in the bed. I called management immediately and they came up, bagged everything, and apologized. Since my stay on 8/23/25, there was no sense of urgency or effort on their part to assist my family. My kids have bites on their bodies and we have our suitcase bagged until now! Even a simple refund was not done since it was “booked through a third party.” Every communication was initiated by me. There’s no documentation that shows it wasn’t bed bugs. The manager wrote in his email that it’s just “beetles.” Does that make it okay that the room was infested by them? I couldn’t get a report from pest control so I have no peace of mind or confirmation whatsoever if it’s bed bugs. Hands down, worst hotel stay we’ve had and worst customer service. They simply said sorry and reassured me that the room was closed to other customers while they “investigate.” It was room 521 for the week of 8/23/25-8/30/25. I hope my review helps others.

Overall we had a great stay at this hotel. We were originally assigned room 211 which seemed right outside the elevator motors. .could hear a motor go on an off all night and day the first day. We requested a new room and they were happy to accommodate us. Hotel seemed new, it was clean, re-assigned room very quiet, breakfast and hotel reception was great. Would happily stay again, just not near elevators/control room.

The Staff is incredible. The rooms are clean, quiet, and relaxing. I have taken advantage of the pool, but the breakfast is amazing, when I have time for it. Cook to order omelets are a big hit. Free drinks for happy hour, and the Media Noche sandwich is really good. I also enjoy the sliders, doesn't matter which one you pick. Overall, this is my first choice when I stay in Palmdale. If you work for the Big 3, stay here.

I just want to make this short and brief housekeeping, Celia Guzman not only service the room, but she washed my dishes. I don’t think that’s part of her job as I was prepared to do them when I return back to my room to find they were already done. I feel she went over and beyond thank you so much for your kindness and your thoughtfulness

All staff are friendly and informative of the area. Room was clean and welcoming. Swimming pool was clean and not crowded. The hot tub was ok but the jets did not have the proper installation so the water was a bit wild. All in all it was a pleasant stay and my family and I look forward to staying again soon.

Hotel is a nice place, staff is friendly. Sadly it's not trustworthy. The power went put around 9 am, no big deal except for the emergency generator never came on. No emergency lights in the hallways or stairs. No explanation just 3rd world conditions. For gold and diamond members they don't give any food & beverage credit either nor did they mention it on checkin.

I aways stay here but this time they taking to long to return my deposit I had two reservations I give them 200 dollars for each reservation so total it was 400 they told me they will take off 10 dollars for parking that is ok I understand but is 5 days allready and I don’t have my money back I call she say call you bank I allready call the bank and they don’t have nothing .i am so disappointed

We stayed for a weekend.. rooms were very clean, staff was friendly. We had a great experience. Dulce was so friendly and attentive during breakfast service. Thank you Dulce!