Ember

Decent place to have something solid to eat and drink before the flight. Double cheeseburger was good, patty moist and juicy, bun bit over burned, not a big deal. Ordering and payment process done by scanning QR was very efficient, I didn’t have to wait too long to see food and drinks arriving at my table. Charging stations were right at my table, which was very convenient. Music quite loud though, but nice selection from the eighties.

Charging top tip upfront is not transparent. Specially when you wait quite some time to even get aknowledged. Just because of this, I reduced the tip to 18%. Ordered Medium rare ribeye and got a medium well overcooked oversalted. They offered to change it but at an airport there is no time for a second order. Too much money for a beer and a ribeye with fires at almost $100, you would at least expect outstanding quality and fast service.

There's no clear signage that customers seat themselves, so everyone ends up milling around the entrances. The prices are not on the large menu hanging by the entrance, so you need to flag down a server to get a paper copy. They have QR codes to look up the menu and order, but the wifi in the airport is slow, so expect this to take longer than just placing your order with a human. There are no paper receipts, which make it difficult for business/government travelers who may need paper receipts for reimbursement. It's difficult to split checks. The meal needs to be paid for up front, which is atypical for sit-down restaurants and off-putting. How can I determine a tip if I haven't even been served yet?? The food was fine. The service was adequate, if a little slow. The wait staff seemed stressed and understaffed. All in all, it's an unfriendly business model - NOT the fault of servers, cooks, or any floor staff. I wouldn't recommend this place for these reasons.

One of the best chicken fried sandwiches I’ve had in a long time!! Perfect juicy meat with a great batter. Wonderful meat/slaw/sauce ratio. Great amount of pickle to add a great acid crunch. Well done Ember! Service staff is super friendly and really attentive. Great spot for a pre-flight meal! Update: second time here and again Ember does not disappoint. My server Angel was just that!! A beautiful Angel that made my day. She is customer service personified! Thanks Ember for making my Houston airport experience a joy! Look forward to my next trip here!

Yes it’s pricey. It’s an airport. Yes it’s annoying to have to pay online. But it’s not as bad as the reviews state. Both times dining here has been very pleasant and tasty. Quick turn around. Hanger steak and eggs really good. Potatoes could use a bit more care. Pancakes just fine.

Can a waitress bé that disrespectfull ? Familly of 3 with 6 back pack arrive at 3pm. The restaurant is rather empty. In order to be able to have the space to put down our back pack i choosef a table which was dirty. It was a bad choice i suppose. Indeed, the waitress V. Diceded she would not clean the dirty table ! She takes our order,advise us that we have to pay prior eating and automatically adds the 15/100 top and leaves. My husband asked her to clean the table. She came back and cleaned ont my husban's spot. However, my spot of the table was more dirty but she avoided cleaning it. Instead she broght us the drinks after having taken our 89 dollars payment ... And that was it. I took this quite personnaly. It was an insulte for me. We pay 89 dollars and are badly treated ? I ended up requesting a cleaning wipe to , as told her, "to clean the table". ...... She brought the wipe and let me clean the table myself. Not acceptable ! It realy hurt my feeling to be so badly treated.

This review is about the food quality. I ordered a cheeseburger and fries. The fries were a few hours old. Hmm, gross. And the hamburger patty was something you would expect to get at any school cafeteria. Skip this place and save yourself from paying high prices for low quality. The waitress will automatically give themselves an 18% tip

I didn’t have food, but the bartenders are really nice. Which was a big improvement from the other Houston airport bar I stopped at right before this. Update** Benjamin and Dominque were the bartenders working.