EME Catedral Mercer Hotel

Exceptional service, staff and the rooms are among the best I have stayed in. Breakfast is absolutely fantastic and the facilities are beautiful and accommodating. But the staff is everything! Service is excellent very happy that we stayed here very clean and great location. And Mario should be promoted immediately he is the true definition of five star service and hospitality.

My husband & I came to Seville for two nights. It was an amazing experience. Despite of super hot weather, EME gave us such a comfort & luxury experiences. Valet parking was a great also, luggage service was good. All the people who were working were very professional. Breakfast & roof top cocktail experiences were amazing. We loved the spacious room, comfy bed & nice tub. Also, the location was perfect. We could walk everywhere for a good sightseeing & restaurants. We highly recommend this hotel.

A Five-Star Experience – From the Moment I Walked In! After walking out of another hotel in Triana due to a disappointing experience, stepping into EME Catedral Hotel felt like a breath of fresh air. The bespoke scent, refined ambiance, and calming energy immediately set a new tone, one of true hospitality and elegance. Although I had just booked my room 20 minutes prior, I was welcomed with warmth and care. The reception team saw I was tired and not at my best, and instantly reassured me they’d make sure my stay was exceptional. I was offered a glass of champagne while my room was being prepared, an immediate gesture of their attentiveness and class. Mario was outstanding. From the moment we arrived, he seemed to anticipate every need, always present, always kind. It truly felt like he was looking out for my children and me the entire time. I also want to recognize the wonderful woman at the front desk, whose name I unfortunately didn’t catch. She was equally gracious and caring. Together, they set a five-star tone that never wavered. The hotel’s location is unbeatable, right in the heart of Seville with the Cathedral directly across the street, offering breathtaking views. We had the best Paella at their restaurant, and every moment here has been seamless, elevated, and memorable. This isn’t just a place to stay it’s a place to return to. I’ve already told friends who frequent Seville to book here. And as for me, when I come back, there’s no question I’ll be staying at EME Catedral again. Thank you to the entire reception team and management, with special gratitude to Mario and the lovely woman who helped welcome us so warmly. You made this visit truly unforgettable.

NO SLEEP Very noisy and customer service needs to be improved. Booked adjoining rooms, and the room was very nice until we decided to sleep. It's very noisy until 2-3am, then the trash trucks come at 5am. The beds are very hard. The next morning we mentioned the noise and they gave us eat plugs. The power went out in the country while we were staying, and my husband needed to use a sleep machine. Across the street, the power was on. I asked the staff for options, and none were given. There was nothing off our bill. There was no offer to go to a sister hotel that had power, just a shrug. They have a rooftop bar, and non hotel guests can use it. No priority was given to hotel guests. The breakfast was decent and had cooked to order eggs but no other choices. The coffee was made from pods and not fresh coffee beans. The building to the elevator is outdoors, and it is an open courtyard, so prepare to get wet if it is raining. The carpets in halfway need to be replaced. Overall, it's not a 5-star hotel at all. There is no parking on site and no way to get a taxi in front, so you will have to walk your bags a block. The door was hard to lock with the key. It looked damaged, which I mentioned, and nothing was done. The only thing that this hotel has going for it is the location.