Daniella V.
Yelp
So, my Aunt and Uncle are locals who always rave about this place. They convinced us to check it out on Saturday evening around 4 pm since we were visiting from out of town. They said the service is always great, and the food is fast and delicious. They even mentioned that it's their go-to place with my grandparents, relatives, and all their friends.
But here's the thing: our first impression wasn't exactly great. The inside of the restaurant was nice. But here's the thing: the people seemed a bit biased. They greeted my Aunt and Uncle and cousin warmly, but they gave my husband and me a side-eye and waved us off as if we were bothering them. We brushed it off as we figured it wasn't towards us.
At first, I thought it was because they'd never seen us before, but my Aunt and Uncle said it made them feel a bit odd. And the service was oddly slow and not very good. You never want to make it a race, but let's just say they were more happy and accommodating to one group of people than to us. Like joking with them and making small talk, laughing, rushing to get them what they wanted. while with us, it was cold and rushed as in they would walk away mid sentence.
First, they took forever with all our food and didn't refill our water despite many request. they did refill our tea after requesting a refill for a 2nd or 3rd time. While other tables that came 20-30 later got their food and orders fast and excitedly, we were seated up front near the door, and the lady and male waiter (both Asian) kept whispering to each other and looking at our table, but they didn't say anything to us.
My uncle was a bit embarrassed because he had raved about the fast and great service and food, but this time, he had to keep asking about our orders for every single dish. The lady and male waiter, who were helping us, looked annoyed with us.
So, we ordered some food, and guess what? Some of it never showed up! Like, our salt and pepper chicken wings were nowhere to be found. So, we decided to cancel the order and head out. But here's the crazy part: two minutes after canceling, the food magically appeared! We politely declined, though.
When the Mexican employee checked on us, he was super kind and helpful. He even asked if we needed anything before saying, "Hope you enjoyed your meal and hope to see you again next time."
Now, on a brighter note, the food was absolutely delicious! But unfortunately, the service was a bit of a letdown. It left my family and me feeling a bit uncomfortable. If we ever find ourselves in the area again, we might just have to order from Togo. The food there was seriously top-notch!
Oh, and by the way, this isn't a restaurant-related issue. My family and I were trying to take a picture and ask a waiter who was outside for assistance. But the first two waiters who helped us both had this look of annoyance on their faces. I get that they might have been busy, but there was no need to act rudely or uncivilly.