Emergency Room - Dignity Health - St. Rose Dominican, North Las Vegas, NV Campus

Terrible customer service ! Terrible human beings. Admitted my father yesterday, was greeted with nothing but attitude. Called the following morning to get a status update & was told they had no records of my father being admitted. He was at this emergency room for a whole night & was transferred the morning after. Still was making me feel delusional, until, I found the woman who admitted him.(she was rude too) smfh, that’s so wrong for family members who are in distress. If you don’t want to work in the hospital, apply for a different job that requires less compassion cause you guys suck. No wonder my dad’s DR told me not to bring him to st rose! To the staff reading this, I hope your family never has a medical episode & you get treated like crap.

❌ Never go to this clinic — it’s a scam! ❌ I came to this clinic in an emergency with my two little daughters (ages 2 and 3). One of them was extremely pale and kept vomiting right there in the waiting area. I went to the front desk three times begging for help, but the only response I got was: “please wait.” We ended up sitting there for about an hour, while my daughter kept throwing up in front of the staff. While we were waiting, my second child also started vomiting. I asked for help again, but there was still no reaction at all. It felt like a nightmare: my children were suffering, and the staff just kept coldly repeating “wait.” When we were finally admitted, instead of providing urgent care, they kept us in the clinic for another four hours. The doctor didn’t even examine the children properly — no abdominal check, no real tests — nothing. He simply brought a spoon of some anti-nausea syrup and gave it to only one of the kids! The other one got nothing. The most absurd part — as soon as we saw the doctor, they immediately pushed papers at me to sign. I was in shock, stressed about my children, but they pressured me to sign without clearly explaining what I was agreeing to. In the end, my kids started feeling better on their own, without any real help from this clinic. But then I received a bill — $2,500 (!) for this so-called “treatment.” ⚠️ This is not healthcare, it’s extortion. Nobody will actually help you here, you could literally die in the waiting room. Never ever come to this clinic. They will just take your money and give you nothing in return.

Do not go here. I’ve been twice. The first time was not bad, but the second time has been horrible. I went late last Saturday night due to severe abdominal pain. They did an ultrasound and cat scan, and found kidney stones. They stuck me with an IV but did not even use it. They left me laying in pain the whole time I was there. The doctor prescribed me meds that are making me feel worse. I have to work from home, because I can barely stand and walk. I have zero appetite. If I take the meds as prescribed they interact with each other and the side effects get worse. The whole staff was more interested in talking to each other and laughing than attending to patients.

WOW !!! What a GREAT EXPERIENCE at the Dignity Health Emergency Room!!! From the Greeting when I entered to the Receptionist being Courteous and Helpful! All of the E/R Staff, Techs and My R/R Doctor were VERY COURTEOUS and Made Me Feel Comfortable!

I wish I would have read the reviews before I went to this ER I have chronic sciatica and I have dealt with it by smoking Mary Jane for the last couple years. Every flareup gets worse as time goes by and I do not like taking pills. I do not like seeing doctors because of all the stuff I’ve had to go through throughout my life and all the issues that I have with my back and my neck the doctor pretty much dismiss me. I was in excruciating pain, crying pretty pretty much telling him I’m gonna commit suicide because I can’t deal with the pain anymore and they gave me a pill sent me home and gave me nothing to help me from there on. if I was you, I would take that in heed worst doctor I’ve ever had the pleasure or non-pleasure of meeting the nurse that took me in to take my vitals was great but their whole around service sucks normally they would get somebody in an excruciating pain and let them at least sit in where they take your blood or your vitals until they can get you a room. I didn’t make it past the front doors into a room, so I really hope I don’t have something worse wrong with me because I will be suing this hospital.

:Review for Dignity Health ER – Disappointing Experience I recently visited the ER at Dignity Health, and unfortunately, my experience was far from what I expected in a healthcare setting. From the moment I arrived, I was met with a lack of compassion and professionalism, particularly from the first nurse who took my blood pressure and the discharge nurse. The initial nurse was dismissive and rude, making me feel like an inconvenience rather than a patient in need of care. Instead of providing reassurance, their attitude added unnecessary stress to an already difficult situation. The discharge process was just as frustrating—the nurse handling it was impatient and unhelpful, offering minimal explanation about my condition or next steps. In a place where patients seek comfort and medical assistance, kindness and empathy should be the standard. I hope Dignity Health takes these concerns seriously and addresses the need for better training in patient care and communication. No one should feel disrespected when they are at their most vulnerable. I would not recommend this ER based on my experience. I sincerely hope they improve their approach to patient care in the future.

Rude and racist! They assumed that the black people they caught in the bathroom smoking were my visitors because I’m black and was on the same floor! I gave birth to my son and clearly had no drugs in my system yet all the nurses in the nursery profiled me because of my visitors and wouldn’t let me breastfeed until they checked my chart. This happened every single time i went down to feed him! Mind you this was in the NICU after my baby literally died for 5 minutes! I was a wreck and they just made it worse. I spoke with the hospital supervisor who gave me a weak apology for it and nothing else was done

Google need to have it where you can give business no stars if they don't deserve a star at all. They need to get better employees. Check in black lady rude and has an attitude. The white lady that call my husband back was dang rude as well. You don't want to be at work then find you a stay home job. Talk and treat people how you would like to be done.

BE WARNED EVERYONE WHO STEPS FOOT IN THIS ESTABLISHMENT. Waited over 4 hours in the lobby, Finally, name called went into the room, waited another 40 minutes and one of their doctors came in and asked me to open my mouth so he can examine, looked in my ears asked what was wrong and left the room Less than 10 minutes, nurse came in with a clipboard and asked me how are we paying, cash or card? And the payment will be $350! Wtffff! You should've disclose that information before you even brought us back to the room! And I asked the nurse why didn't they do that? She said by law they cannot disclose the fee. United States Dignity healthcare is garbage SH*** It's not about the people , it's all about the money Waited 4 hours to be seen for less than 10 minutes for $3000 bill I hope your business fail and close down you awful POS

This hospital saved my father's life. My dad came into St. Rose with chest pain, and they immediately rushed him to the back to assess him. What we thought was something minor turned out to be much more serious. During an attempted cardiac catheter, he had a heart attack on the table. Dr. Park resuscitated him, inserted a pump into his thigh, and allowed his heart a couple days to rest and recover before successfully performing a triple bypass. Now, that might sound like "standard" care, but let me assure you, it was anything but. My father (bless him) is... a giant pain in the ass. He complained every day, resisted the surgery out of fear, and made things difficult in every way possible. And yet, Dr. Park and the entire nursing team showed him patience, professionalism, and care that went far beyond what anyone would expect. They not only saved his life--they treated him with dignity and compassion even when he was an ass. Big thanks to everyone at St. Rose. This review isn't nearly enough, but it's a start.

ER visit for CT scan at San Martin, radiology techs were kind, painless infusion of contrast, explaining everything along the way. Disappointed at the way my surprise diagnosis was presented, having been told the image suggested a cancer diagnosis, then leaving me in treatment room alone to digest the findings was scary. Oops on my report as to location,one comment said left ,one comment said right I will stop here, I left with a numb feeling throughout my body.

There is upstairs general care, which I am complaining about, and downstairs emergency room, who did great. After 5 completely healthy EKG's from the same place, i went in one day for another basic checkup, as scheduled by them.. I got rushed down to the ER after the nurses failed 3 times to put the EKG stickers on correctly. Which after asking for all three results, I was only allowed to view one of the three tests done to MY BODY. (wonder why?) Then all of a sudden, according to these doctors, and one of the three EKG's they took, I was having a heart attack and needed to be rushed to the emergency room downstairs immediately to save my life! How kind! Got to the ER about 15 minutes later and they did another EKG immediately, the real doctor looked me in the eyes with genuine disbelief, because she did an EKG herself, and it was the exact same, healthy results as the first few I've done. She then told me "I don't want to charge a healthy patient emergency room fees, everything was completely fine with your EKG, the upstairs doctors (in st 220) were just rushing me out because they were about to close for the day. She actually physically went upstairs to yell at them, which I didn't ask her to do, but very much appreciated. So what is this. A scam?? Laziness?? This visit cost me $500 for that POINTLESS visit because the nurses wanted to go home?? Now at this probably my 5th and absolutely last appointment, with anger in my voice, they told me what I originally went in for, and all that needs to be fixed is my diet. Seriously? X-rays, emergency room, 8 doctor visits, cardiologist appointments, blood work, they even tested for STDS! All of that just to tell me what I said the FIRST VISIT. Unbelievable. On a complete side note, the younger black male doctor that was seeing me was very professional. We cracked a few jokes, and I believe he gave me genuine advice. I have nothing bad to say about him at all. I just believe he's being told to give patients extra steps, and say "it's just to be safe!"

When we told them the patient was fainting they got her in immediate. They treated her pneumonia and sepsis, and sent her home the same day. I love this place. There's hardly a wait, everyone is respectful and amazing.

I've had to take people to this location and have usually had a good experience; however, they now treat you in the waiting area!!! They call you back to do everything and then keep sending you back to the waiting area :(. Finally when done, they give you your discharge papers, medication and equipment right in the waiting area!!! No privacy of any kind. I even told the aide I didn't like this treatment and she was like I know. So very disappointing!! Note: this is no reflection on the quality of care, which was pretty good.

Took me five minutes to be seen. Every nurse I spoke with was kind and thorough. I also like that I was able to talk to a DR right away (after taking vitals of me) as well. Currently in room at ER (3/13/25) with unresolved stomach pain and burning. Let them know all of the back story leading up to me coming here.. even another visit to Mountain View earlier this week. They seem baffled (like me) but genuinely curious n and concerned which I appreciate. Even as I wrote this review, a nice lady came in my room to mop and sweep floor all fast and diligent. Just did CT which I advocated for and chest and abdominal X-ray, bloodwork etc and comfortably awaiting results. I pray they find reason for pain... but besides that no real complaints at all.

$4318 total for a 5 minute pelvic exam. The rudest intake staff. They could be overheard gossiping about another patient after he left. When i was leaving the hospital, i approached the open window for my co-pay and the guy didn't even look up from his desk and waved us off to the next window. As far as treatment goes, I was happy to have a female doctor as my service was very personal, but she seemed like she didn't want to be there. The nurse in the room was nice though. Lastly, the billing staff won't provide you with answers about how they came up with the total amount on your bill. The itemized bill just says that you fall under a specific "level" category. When I asked about that, they told me not every person in my level gets charged the same, but won't give me further details. Still confused on how they came up with $4318 since they won't give me specifics. Overall the experience made me quite uncomfortable and with that being said, go somewhere else. If you're paying any amount of money for a service of any kind, you should be treated kindly. Especially at a hospital. Sadly, this has not been the case with everyone at this hospital except for the one nurse.

A top score experience from start to finish. The staff - checkin, emergency staff, nursing, and physicians worked diligently to ensure my well being. I'm grateful to all who cared for me.

I've called several times today for my family members and told that the scheduling system "is down". I called 4 times between 8AM- 12PM and not once could I be scheduled. What is more frustrating is that this also happened two times in February!!! I hate calling this place. The call center is terrible!!!! The scheduling system never works! I was able to make appt for my specialist and the girl who answered the phone said they use a different system for specialist. Just use that system. It's obvious this is frustrating for everyone including the poor nice girl who answered the phone. I love the doctors but they need a new call center or will continue to lose patients

Colin J. Do not tell me to contact Patient Relations as I have called and there's never an answer, and yes I left several messages, no one called me back (no surprise). I was appalled by the treatment and conditions of this place! I was referred there by urgent care. The ER staff was very good HOWEVER when I was admitted to the "hospital" it was a nightmare! My nurse JIMMY was rude and inept! I was suspicious when admitting me he had no tablet or computer cart. He wrote down everything on a piece of scrap paper When taking me to my room it had to have been 90 degrees. When I asked him to turn on the A/C he became beligerant! I went to wash my hands and the faucet SHOWERED my gown and flooded the floor (video) ! Good thing because the floor was FILTHY! He grabbed some paper towels and beligerantly said "I don't know what happened". Didn't bother to call maintenance until I insisted. Waited waited no maintenance. Moved me to another room. I the hallway I was met with someone named Kaila. I told her I could have slipped and fallen on the water! Yeah I was pissed! She threatened to call "security" because I was upset. Both wanted to argue with me several times instead of solving the problems! When I pressed the call button he never came in. I had not eaten in 24 hours. When they sent the "nutritional specialist" in I was told they did not offer FRESH FOOD! WHAT? Hubby had to bring me food! I had a nasty hard boiled egg for breakfast the next day along with a cold nasty turkey sausage. I mean there's so many more horrible things that happened. Then they sent in a nurse that was in training. Thank GOD they did! CHERINA, and she was amazing and professional! Very attentive and knowledgeable. With a computer/med cart. STAY AWAY FROM THIS PLACE AT ALL COSTS! I will be reporting them to Serena King the "Hospital Administrator" and to their Corporate offices.

This place is the worst sat there for 3 hrs for a very bad bug bite dr didn't even look at it said I had MRSA and sent me on my way really what stupid people really your license should be revoked Now I have to go to another er and get some real Dr help please don't waste your time or money

The care I got was excellent , I went thur very fast for my back, They knew what to do ,I thank them for being nice and understanding with me, and did everything in there power to do the right thing for me, I love the staff, very nice and understanding , Thank you for all you did for me,

Front desk lady had a attitude, im confused how she has a attitude at 9am. The issue started when we wanted to know if the insurance we have is accepted here. She said she cabt tell us that it's illegal, she cant give us a billing number or customer service number to ask that simple question because it's illegal to know BEFORE we see a doctor lol.

Worst hospital in town, The absolute WORST!!! we've been waiting for over 2 hours at the ER and still haven't gotten any help or even spoke to anyone because as we arrived the receptionist didn't say a word and just handed us papers to fill out. If your in need of medical assistance stay away from this Hospital and it's ER.

Rudest bunch of intake clerks. Nurses, Doctors are great. Upon paying for the service, the billing clerk debited my card, which was normal but then later I received a bill to pay the same amount and it took an act of congress with my medical insurance to prove I had already paid the bill. On a previous visit to their ER, I was given the record of another patient's visit. I was appalled and stated, that means the other patient has my record!? The clerk said, oh no, she doesn't. How would she know? She didn't even know I had someone else's personal info.

Went super early in the morning there was maybe one other person there waiting to be seen. I waited with husband tops 20 minutes before getting a room. Got in took vitals husband was asked questions ran tests and X-rays and we were told what was wrong with him with in hour or so. We however were there for a while to hydrate him with fluids and to get his pain down. I did ask for a blanket for my husband as he was super cold. First Lady said ok and never came back and I saw that she wasn't doing much. The second woman I asked said it would be awhile and that was super vague. So after the 7 hours we were there he never got a blanket. At discharged we were told to go to Phramacy to pick up meds, got there and they wouldn't give meds because the prescription wasn't that right form from dr and without and signature. So it took another two days just to get his meds. Overall fast to get in, in the beginning but end story they don't care to help you if you ask for anything.

I mean my main issue is being billed for things I didn't have done. Like labs and another thing . Being treated like I didn't deserve pain management by doctor tang . And he wouldn't tell me to my face why I couldn't have something beyond ibprofen for my pain he made another nurse do it and she couldn't even look me in the eye. There's a registry and they can look up how many times you've had certain things and I've only had pain meds ONCE. before this . I shouldn't be able to hear the doctor talk about me like I'm just some lazy person that didn't get their mouth fixed and not some one that suffered trauma and as a result have fractured teeth / a hurt jaw

I was referred to this ER by a doctor at an urgent care not far from here. The doctor was concerned about the pain I was experiencing on my right side and sent me there for scans. I was in so much pain it hurt to breathe. I arrived at dignity, the check in was quick and it didn't take long to be seen. The NP was kinda cold, told me to sit down like I was a bad child I told her what was going on with me and then she just walked off. I received an X-ray EKG bloodwork urinalysis. But because those came out to be ok the NP did not want to give me a CT even though I asked her to please do one. She did not care and said it was possible I just slept wrong on it. I was discharged in severe pain and could barely get in my car. I went home in severe pain and almost called 911. My children were scared and I could barely move. My friend came to pick me up early the next morning to take me to the hospital. They did a battery of tests including a CT and found a blood clot in my right lung. A pulmonary embolism and I was told that it wouldn't have been seen on a X-ray. This could have turned out worse but if NP at dignity would have cared a little more and done the CT I could have gotten help sooner and it would have been less traumatizing for my family that night. Instead she was cold, she didn't care about my life, and she prejudged me. They let me walk out of there in pain with a life threatening condition looked me in my eyes and told me that they hope I feel better.

I came here because it's close to my house and I was very worried and obviously I had an emergency. The two ladies at the second window just keep sending patients to the first window so they can chit chat and laugh. Just blabbing. Then when they finally call me every person I was passed to had like an attitude like they didn't even wanna work here. Loud and heaving sighing. And one lady had an attitude the entire time asking me questions it made me want to leave and go to another location. The vibe is so freakin weird. Everytime I had a question for my health, I got an attitude and i don't even know why. As they walked me into a room, every staff was just staring like they never seen a person before. Like wtf. Just please avoid the place. There's more bad than good reviews on here for a reason. It's giving me judgy vibes ew. I'll go a little further out if I have another emergency.

HORRIBLE. As a person with several autoimmune diseases and 3 herniated discs I have been to the ER several times! I don't understand how this place is still open. It's insane! I walked in at 11:00 pm after having violent vomiting I couldn't hold anything down even water. My blood sugar was over 500 (I'm a type one diabetic) and my cánula from my insulin pump was bent so I wasn't receiving any insulin. I was concerned I was going into DKA since I always throw up when I have ketones. The registration lady is a bitch. I'm here from Los Angeles visiting family and I just got my insurance and they haven't sent my physical card but I have my electronic card. She said she's "never heard of my insurance" and I told her It didn't matter, i have insurance she can just check it with the #. The lady said she couldn't verify it because there was no card. I told her that I had the card on my phone and she refused to let me use that as she claimed she needed something physical. I suggested I email it to her and she said no. SUPER FUCKING RUDE. I also asked her if they were going to do a urine test since I had to use the restroom and she said "I don't know but here" and handed me a cup. I assumed it was standard until I went to use it. IT HAD ANOTHER WOMANS LABEL ON IT. Date of birth, name etc. How unprofessional. I'm sure HIPPA laws exist for this but they are so stupid. I took that label off and used the cup. When I was being triaged, I mentioned to the nurse that I was concerned about being in DKA. I wanted them to check my ketones and maybe give me IV since I can't hold anything down. He said "ok" and that was it. Didn't ask for anything else. He said he was going to order a finger stick check even though I told him I had a CGM. He looked at me like I was crazy and didn't know what a CGM was and said I still needed a finger stick. Ridiculous. I got my blood sugar checked and they made me go back outside to wait. The whole time the two bitches at check in were talking shit the entire time. One of them said "do you know how I survive here? I talk back to the drs because screw them they think they are perfect" Talk about complete unprofessionalism talking shit while patients are in the waiting room and we can hear them. Wow. Finally put me in a room 2 hours later. Nurse just put me in and left. Didn't communicate anything to me about what was going to be done. Then I hear this "Shes been here for 2 hours are you worried about her electrolytes?" The nurse tells the other one that I'm concerned of DKA. He said if urine is clear then it's fine. Then they say I had some ketones so they order labs. Dumbasses. Completely rude and unprofessional. Totally don't know shit about t1d. Not to mention they didn't give me any blanket, gown, the nurse never came to talk to me they just shoved me in here and left. I wanted to leave when the lab lady came. I don't understand why the dr hasn't talked to me. In every ER visit I've had they triage you, get started on your urine and if you need labs they start that while you wait. Once in a room the dr comes over talks to you about your concerns and tells you their process (if you need labs Etc) I asked to see the dr and they told me he would come AFTER labs. Mind you I've been here for 3 hiues, can't hold anything down, and now my blood sugar is dropping. How do they not give a fuck? I don't understand. The dr on call was just talking about movies with the staff. They claim they are busy because they have 2 drs and 30 patients however if they stop talking about movies they would be able to actually treat patients I waited 4 hours the dr never came to talk to me despite me asking for him several times. I ended up leaving to a real emergency room. They were so unprofessional they DIDNT EVEN NOTICE ME LEAVING or tried to stop me. This has got to be the most incompetent, disorganized, and unprofessional "hospital" I have ever been to. I'm from Ca and just searched the nearest ER and I fucking regret it so much. Save yourself time AVOID THIS SHITHOLE

This is by far the worst ER I have been too. I just visited here for severe back pain and the physician order a urinalysis and a CT of my abdomen and pelvis next thing u know here comes the nurse with discharge paperwork and I don't even know what was wrong with me. He NEVER even came back in the room to explain anything that was going on with me. A couple of months ago I came here for pain and swelling in my knee they told me NOTHING was wrong went to my own doctor and find out I have a torn meniscus in my knee. My fiancé came here last year very sick and they said nothing was wrong and he had a negative Covid test. Two days later we find out he DOES have Covid. They just don't care and want to give you discharge papers and get you out of there

I came in at 2:30 for some knee pain didn't get attended till 3:40 my check up took like five to ten minutes the doctor said he was gonna get me a doctors note and paperwork by the time I got out and had to wait for my paper work it was like 4:00... it's 5:08 I'm still waiting for my paperwork, just to go home.

This place was super fast! I was in and out! Glen who took my exrays was friendly and funny my kind of guy. He even got me a wheelchair so I didn't have to walk due to my knee. I got my room right after to wait on my results from the Dr. Lady who wrapped me up educated me on what's next steps to healing she was super nice!! Can't forget the sweet lady who took my vitals tyyyy!!!

went in last Thursday for an emergency situation and was admitted to the hospital. the emergency process went pretty well. once admitted, I had 3 doctors assigned to my case. they popped in at random times often with no or limited information. I was discharged Monday afternoon. in that time they pumped in 17 pounds of excess fluid into my body. I also believe they dose the salin solution with a calming medication. all I did was sleep while there, yet once him I eas up until 11 pm. One painful procedure had to be repeated because they did it wrong the first time. the second attempt was successful but they also created am1.5" skin tear during the procedure. finally the foo is horrible

Going to the ER is never fun! But guess who was lucky enough to have not 1, but 2 sick kids that needed to be seen. Joy Joy!! We came in about 1pm, the place was empty surprisingly. THANK GOD THOUGH! I checked both kiddies in and we were called to the back before I could sit down. They had a really cool weight machine my kids liked. They also got measured. We got seated in a room, the Dr came in w/in 5mins of being there. He looked at the kids and all while doing so he was friendly and engaging, cracking jokes. It was more like a Dr visit with an old family Dr than an Er Dr. The nurses were nice too. We were in & out w/in an hour!!! I'd recommend this ER.

We actually had a rather positive experience with the people running this hospital when my 74 year old mother had to go in for stomach pain 4 months ago. Unfortunately, she was told that she shouldn't drive herself down to a larger branch on the opposite side of town when they discovered she needed an appendectomy. We only found out a couple of weeks ago why, even though they never even hooked her up to an IV in the ambulance, they insisted upon 1) the ambulance and 2) going to a hospital at the complete opposite end of town. It seems that the hospital has a deal with an ambulance service and, since it was the opposite side of town, medicare isn't willing to cover it and now my mother owes $1700. This is a scam. Run.

ER: Worst experience ever! First and foremost their bed side manner is absolutely disgusting! My fiancé' arrived at the ER from a car accident and the cause of the accident was unknown! When I arrived my fiancé' had already said no to stitches, just FYI my fiancé' was unaware of the extent of his injuries so when I got there I told him he should get them. He had a gash on his right eyebrow and eyelid (which they did put liquid glue/band-aid over the eyelid and his nose cause it was cut to where you can see the inside of his nose) So when the DR came in (NELSON HUANG)to look over the injuries and ask questions we then told him we did want stitches and he said okay. He couldn't access his eyeball due to it was swollen shut so the DR(NELSON HUANG) said we will put an ice pack on that so we can try and get the swelling down and Ill look at it then....(ice pack didn't arrive for another 30 min and that was only because I went and addressed the nurse we were still waiting for one) When he went to ask if my fiancé' had any past medical issues, my fiancé' responded with yes I had a couple alcohol induced seizures. (he is not diagnosed with epilepsy, and hasn't touched alcohol since and has been seizure free for a year now, FYI WE HAVE A NEURO SURGEON ) that is when you can really tell the DR(NELSON HUANG) didn't give a shit about anything else we had to say. He went straight to trying to blame it on that and tried to give him Keppra. We denied it and when I tried to explain that I would know if he had a seizure, due to the fact I was present with every seizure he has had and the aftermath of them, he talked over me and continued to ignore anything I tried to say! He then left the room. The first nurse was sweet but very hard to find and she only made one visit to check in on him. I had to search for help multiple times and the other nurses were not of any help. They were either dismissive when I'd ask for anything or they would they say yea and then go back to talking with one another. Any time I would go up to the desk nurses they would all give dirty looks and would barely be of any help! ( just putting this out there , we have multiple family members and friends in this industry so we know how the ER works and what to expect) No one offered him a blanket , a pillow , or pretty much anything. I can say the nurse that helped us at the end was amazing and I am so disappointed I didn't get his name because I would love to thank him again and let his name be known of how kind he was and the care he showed us. Now fast forward to the next nurse who was next door a lot! She instantly had attitude with me when I had asked if I could get some hospital socks for him because he was freezing. Then when the 1st nurse came in , they again tried to put up a line for Keppra although there are and were no signs that he even had a seizure! we then again , denied it! Not to long after the DR (NELSON HUANG) came in with the nurse next door and his assistant to let us know we were being discharged. (she had been with him the whole time) Again had a hard time looking at his eye and was like yup its fine, although he could barely see it(he was very vocal about not being able to see it that good) He then proceeded to tell us that my fiancé' "HAS A SMALL FRACTURE THAT IM NOT WORRIED ABOUT" AND he should take Keppra although there was no signs of a seizure ."I don't care about his well being I care about the publics, and he is like a loaded missile" "so you know for a fact it was one" " no we don't but we also don't do that in the ER( we have been in the ER due to a seizure before but okay) and like I said we aren't concerned for his safety we are concerned for the publics and you should be too and you shouldn't drive" my fiancé' then goes what am I suppose to do then, I have a family I need to take care of (we have 2 kids), the DR ignored him and walked away. We are then told we could leave, no wheel chair to help him out, no wrap for either of his ankles (his right had a sprang and was extremely swollen and the left was the one with "the little small fracture". I then asked a nurse (the one who actually showed any remorse and actually cared) if he could retrieve one so we can help him out because my fiancé' couldn't even walk due to his injuries and still has a hard time. He told me to pull the car around and we will bring him out on the bed and help him in the vehicle. I went and pulled the car around and my fiancé's mom told me that the nurse decided to put a temporary cast on his leg and even gave us crutches and extra wrap to take home. Again this nurse was just amazing and I can not thank him enough for his help! update from orthopedic: that "small lil fracture he wasn't worried about" is actually a ligament that was completely disconnected and will take 2-3 months to heal from! If you want help and you need an ER visit I HIGHLY RECOMMEND ASKING FOR A TRANSFER if you don't want your injuries and concerns to be dismissed!

First impression, RN did not introduce herself. She was very rude. When they took us to our room the trash was full and not covered. When I asked about the trash she gave me a rude reply stating another person beside housekeeping picks it up. The floors was dirty and it makes me question if the bed sheets were even changed. Very disappointed!

Let me start off with this: Robert Spence, you're a horrible person :) This is probably one of the worst places to ever go, aside from their other location on Flamingo. The nurse treated me as if I stole my own, prescribed by my doctor, epipen & spoke to me as if I was a criminal. The staff at the front are super friendly though. I had to tell each & every person that I took my epipen and they all acted like it was a surprise. Shouldn't this information be passed on through eachother? Do you guys not speak to one another at all? I felt so invalidated as a patient and I felt like nobody took me seriously. My doctor told me to go to the ER the next time I experience a bad allergic reaction & they made me feel like I shouldn't have bothered. When Dr. Robert Spence came to see me he made me go over everything for the third time & after telling him my symptoms, he told me I showed no signs of them. Yet, my body was still swollen. My nails flattened because my fingers puffed up & I was still having trouble breathing, but he didn't care at all. When I told him I took an epipen, it felt like he scolded me for taking it when my primary care physician told me that I needed to the next time it happened. He told me I should only be using it during life threatening circumstances. So, my throat closing up & my being unable to breathe was not a good enough reason for him. He spent 10 mins mansplaining things I never asked about & was overall rude. He made me feel like I was stupid & didn't take me seriously at all. I hope everyone understands that I didn't go here for fun and that I'll have to spend hundreds on this visit, so I didn't come here for giggles. I went because my doctor said I needed to. It sucks that he was such a d*** & made me feel like dirt for following the instructions of my doctor & attempting to preserve my life the best way I thought to. Please understand that the people coming to the ER are typically not medical professionals, so we take the advice of our doctors & only come here when it really is an emergency. We don't need people to be rude to us when we came here for medical assistance. Next time, I'll just die instead.

If you love your family and friends, please do NOT take them to St. Rose Sienna (Eastern & St. Rose Pkwy). Since Common Spirit bought them there is a drastic change in the hospital and the ER. The ER is run like a war zone triage, and they keep accepting patients (which is good) but they cannot tend to them. They do not have enough nurses and doctors, and the ones that are there are frazzled and stressed out, overworked and visibly fatigued. Some staff are friendly as they can, but once you are checked in to the ER or the hospital, you can wait . . . for the doctor . . . for tests UP TO 72 hours . . . when you are in the hospital. Once in the ER, if you ask a question the nurses and doctors remind you that there are "55 patients and 35 beds" (although that number changes depending upon which nurse / doctor / staffer you speak to . . . he was in the hospital last summer (just as Common Spirit was buying St. Rose) and the service was a bit better . . . but now it's about corporate profits over patient care (heard that several times there too) . . .please be forewarned . . . it's better NOT to wait 15 hours to get admitted to the ER or any hospital . . . it's better to drive 4 hours to LA or Phoenix . . . DO NOT GO TO COMMON SPIRIT'S DIGNITY HEALTH . . . it's a meat processing plant. Common Spirit's CEO, Wright Lassiter is 56, is the CEO and makes over $1million in annual compensation before EBITA. Common Spirit is a corporate machine . . . please STAY AWAY!! As Common Spirit$ continue to rise, patient care continues to diminish (and anyone there in scrubs are like shook up bumble bees in a soda can). Shame on you Lisa Burden, director of emergency services, stop accepting patients you cannot care for!!

First let start with a silent ovation for Nurse Tamika, phlebotomist Robert H. (man I hope it got it right!), and Dr. Resnick! Mmmhmm mmhmm! Ok, enough time there! I'd been feeling so sick and in the dumps and as a naturalist I really try to avoid the hospital whenever humanly possible. Let me tell you as a foodie, I'd only held down a half cup of food in two days, yes that bad. So I arrive. First sight, I pulled up literally to the door and it was awesome for my low energy, who knows how I would have mastered those steps! That was a clear sign that I'd be taken care of in no time. As soon as I got in they helped me! The receptionist was pleasant, even let me know I'd be called next! The nurse was kind and very thorough. I felt that she listened to me and damn near felt my pain! I was put in a room and I met the phlebotomist. I am a drama queen of queens! I talked him blocks away from me and boom he's taking my blood. Your honor, I didn't know this man had pricked me! Amazing! I was graced by the angel Tamika who in my time of desperation took a moment to console me, offer treats to my daughter, and she literally took this experience to the next level. Finally, Dr. Resnick! The doctor of my dreams. He was gentle, polite, respectfully humorous during our chat and gave me so many options. It was as though he let me choose what I wanted to happen to me... but he was the brains behind the options! He offered to give me an ivo bring me back to life, he offered to call in a specialist to further assist, then he hit me with it.... over 9k in HCG hormones. Yes people we hit the jackpot again! Thanks Dignity Health!

Apparently there's a stomach 'bug' going around. Yep, I got it. So bad I was told by my physician to go to an ER for fluids and labs. Knew hospitals would be a nightmare. This neighborhood ER was amazing. From the moment I walked up to the door. The security guard was very helpful, and the admissions staff was caring and helpful. They got me back right away, and within about 5 minutes I had an IV running. The entire ER staff were amazing! Everyone was kind, compassionate, doing everything they could to get me feeling better. I would definitely tell people I know to go there for emergency needs.

I have visited this ER 3x. Twice within 5 months after fracturing the same foot (left foot) within 5 months. The first time, they refused to give me any pain medication other than a shot of Toradol combined with a steroid. I advised I CANNOT take this medication as I have VERY severe ulcers that bleed and lands me in the hospital which I had advised. I tried to stop him from giving it to me & explained why, but he stuck it in my arm anyway. During that visit, they also said it wasn't broken, but I found out a few days later at a cookouts to work the orthopedic specialist it WAS fractured! Then, imagine my shock when I picked up my records and all the records say it was my RIGHT foot except my x-ray. The 2nd time, they did say it was broken pretty bad, but that time they refused to give me anything for pain. They offered ibuprofen, but I told them I cannot take that due to my stomach issues. They then said I couldn't have anything else. NO PAIN MEDS for a displaced fracture of the foot that I have to WALK ON?!?! Look, I get there are opiate addicts, but I was in excruciating pain & I had a VERY obvious fracture. If no meds for a fracture, what exactly DO you practice pain meds for?!?! Insanity! Later, found out that I have early onset Osteoporosis.

Don't go here unless you want to leave with bruises from the staff! Never been treated this horrible in my life. I wish I took pictures and talked to someone about this experience, it honestly hasn't left my mind, I'm scared to go into a ER.

I genuinely need to talk to the head of this specific location or someone in charge of this hospital . My experiences with this hospital are extremely disappointing.. everyone I talk to says the same about this place. When you are working in the medical field customer service and the way you make patients feel should be #1 and you should make people feel welcome , safe and treat people with respect. I don't know the name of any of these rude nurses if I wasn't rushed to do emergency surgery I would have got all of their names. But time and time again after coming to this hospital... they treat people horrible and if you have been to this hospital you can say the same. After they realized I needed emergency surgery and was transferred to a bigger hospital I talked to the doctors and nurses at the other one and said that they knew this hospital had a bad reputation. Don't come here

Took the kids to Craig Regional Park and my 5 year old son broke his arm. We rushed him to the ER since they are literally across the street and they got us in right away, which was great because he was in excruciating pain. The nurse gave him some pain meds and brought popsicles for him and his twin sister. The X-ray tech Karen brought the kids coloring books and the ER tech who put his splint on brought out more popsicles! I think the popsicles were what made my little guy feel better, and they even got a trip to the treasure chest as we were leaving. The staff there couldn't have been any better and went above and beyond to make my boy feel better and keep his sister entertained. I hope we don't have to make anymore trips to the ER but being a parent to twins, you never know... thank you everyone!

WORST HOSPITAL IN FUCKIN VEGAS !!! terrible service sat here for 3 hours! n literally no help the same ppl from the front desk that check u in is yo doctor weird asf n they dont know wtf theg doing !!! the only thing they walk around sayinb is "I DONT KNOW" they dont know shit NO STARS.

The doctor there was so focused on trying to peg me as some junkie or whack job that she DIDN'T LISTEN to the symptoms I told her!! I repeatedly had to explain that No, I dont use any drugs other than medical marijuana, at night, in bed for pain management AS DIRECTED BY MY DOCTOR & that I dont even DRINK! My daughter was on speaker phone & confirmed that fact. Then she asked me a slew of mental health questions since I kept crying. I was crying because I have been trying to get this crap diagnosed & treated. Her diagnosis? "Stop picking. I'm giving you reflex for a possible infection under your skin from picking". She didn't listen!! This stuff is RIPPING out of my skin, my lips, my tongue... was diagnosed with Norweigen Scabies a day or two later. She could have diagnosed me that night if she wasnt so busy making assumptions based on outward appearances & just LISTENED TO HER PATIENT!!!

I want to thank all of the staff for the great care I received in the ER. The flu took me out. I asked a friend to drive us here, yes us, my Mom was part of the adventure. We were seen right away, given breathing treatments. We are so happy to have a small hospital in our neighborhood.

I went after work to make sure my toes were not broken. They charged so much money that I actually got a refund check from my insurance company! It's like a unicorn! That never happens! We all know hospitals in Vegas are awful but this was beyond the pale. They don't deserve any stars. They don't do anything but max out your insurance and get you out of there within an hour or two without treating you. $15,000 for x-rays! Insane!

No stars!!! Poor service . Staff does not care if you are in pain as they have no care to comfort you. DO NOT GO HERE! STAY AWAY FROM P.A. MICHAEL A. He will treat you with no medication, and claim your good to go!

Nurses at Dignity Health St. Rose Dominican- North Las Vegas Campus I have to apologize for not remembering some of the nurses that took care of me. Nurse Selena Nurse Fal Nurse Juan Lizama Female nurse Alex 01/17/2021 Nurse Miss Rosie; This Lady is one of the so many nurses out there that have been working nonstop to take care of sick people with COVID-19. They are the front line workers working day in and out. None stop Rotation from schedules to other facilities to take care of Covid-19 patients. They are all warriors and angels in my eyes. Doing their best to take care of everyone they can help. Since getting admitted here at this facility on 01/14/2021 I saw 2 doctors in person on my first two days. After that, I had three other doctors that I speak to virtually. I have to say that I can't even remember their names. But the nurses that took care of me, were all such wonderful caring people in their ways. I am so grateful and blessed by God to be able to get better because of every one of them. They have opened my eyes to how serious this Covid-19 is. It does not discriminate on who gets it worst or not. If you get to be one of the unlucky people that waited too long to get treated then yes you will have to deal with fighting for your life and having wonderful caring people like these nurses fight with you to get you back to your family. This is not a joke!! COVID-19 has killed enough people. Our nurses are doing their very best to take care of us, even putting their lives at risk for us all. We need to start caring about them as much as they do for us all. Hot water, lemon, or lime does not always work for everyone. There are those like me that have a very bad immune system and have other health issues. And so when I got this sickness I waited too long and almost lost my life. When my daughter and husband took me to the Emergency hospital, I thought I was still ok. Until they rushed me in and I was only 52 % oxygen in my system. I stayed in the ER for two days waiting to see if I would be able to stay at this facility. Finally, they saw that I was responding to their treatment and I could use some other kind of force oxygen device they have to force air into my collapsed lungs with. I was so blessed to be able to stay here at this facility. Everyone was so professional, wonderful, and very caring people. They all know what they need to do to help every Covid-19 patient they have with them. Thank you all for your mercy life-saving, and being the angels of God for all of us. Dignity Health St. Rose Dominican - North Las Vegas Campus Dignity Health St. Rose Dominican- North Las Vegas Campus

I came here this morning. Staff here was grumpy and miserable. It took four hours for me to get a few X-rays and have my ankle looked at. Ridiculous. I will never come here again and I will tell my friends to stay away.

Sends you straight to collections instead of billing you like a normal hospital. Misdiagnoses gallstones as anxiety, despite elevated liver enzymes in blood test, gives anxiety medicine, sends patient home after less than 2 hours. 3 weeks later, had to take patient to an actual emergency room to have a duct blockage and gall bladder removed. Patient was very nearly septic because we went to St. Rose Dignity health first, and got the above misdiagnosis. We'd sue if we could. But I guess it doesn't qualify as medical negligence from the feedback I haven't gotten from multiple lawyers. If you want to roll the dice with your health, by all means go to to St. Rose Dignity Health on Craig Road.

Dr. Raj Patel didn't listen to what was going on. I have numerous chronic illnesses and explained about them. He dismissed my normal protocol when visiting the hospital and didn't treat the problem. I talked to the discharge nurse about not having my main issue addressed. She talked to him and came back with some meds. He is rather a jerk. The nurses were all nice. Next time I'm going back to Mountain View.

Beware they treated my dad horrible..... I don't even want to give them 1 star..... so I took my father because his dialysis doctor said u need to go to the hospital so we went to st rose and told them that he is a dialysis patient and that doctor said he was bleeding somewhere eternally and his red blood count was very very low all that kept saying is that we don't have dialysis machine also they said they can't call an ambulance because of COVID. Which doesn't make any dam sense so just be aware and don't go here plus the staff is very RUDE!!!!!!

Update: I went a second time & again was literally in and out within maybe 30 minutes? Definitely the place to go everyone is so nice. Front desk lady was also amazing. Wish I could of gotten her name . The only complaint I have is this old lady probably in her 50-60s with ginger hair, glasses. & pretty petite. Didn't get her name but she's who you don't want to deal with. She just gave me my discharge papers and it was like she was trying so hard to be rude even when I was just trying to ignore it, she'd try harder lol. Other than that amazing place.

I went there for a stress fracture and I was triaged put back I. The waiting rink. Taken for xrays.and then put back in the waiting room Never saw a doctor other than telling me I was going for xrays and then a nurse I'm assuming that she was a nurse had me come to the back and sign for the medicine they were giving me. Every one was extremely rude. I have major concerns about my foot. Seeing as I work 35-40 hours a week and go to school full time. But they said other than drugs there was nothing they could do for me. I won't be returning. I got an orthopedic consult attached to my paper work and called the number. That number isn't in service anymore and is invalid. So I'm heading to a different ER today. Thanks for nothing.