T M.
Yelp
I don't know where to begin. If you are used to mediocre service, you will still be disappointed. If you're used to great service, you will be frustrated and never to return. My intent of this post is to offer advice to the owner(s).
1. Please train your staff on customer service including those who deliver the food. They seem angry. Also require a uniform or a simple apron for your food servers.
2. Don't offer VIP. Research the benefits of VIP. If anyone thinks they are getting a VIP experience at Empire, he/she doesn't really know VIP.
3. Invest in better tables. Covering plastic wobbly tables with a black tablecloth is poor taste.
4. Consider a remodel to accommodate bathrooms. It offers uneasiness when patrons must use the facilities, but the facilities are located in the FRONT and NEXT TO THE STAGE, where patrons are forced to be seen each time they visit the facilities.
5. Train the booked bands not to chastise guests for not being responsive enough. After all, much of the blame rests with the poorly run venue. Treat your patrons better, and in return, patrons will be more responsive to the band. It's wrong for patrons to get blamed/chastised because of management.
6. If you're going to have a host/hostess podium, it would be a great idea to have a manned host/hostess. The purpose of a host is to greet. So there's no purpose for a host podium when there's no host.
7. Label your entry gate.
8. No patron should constantly hunt down waitstaff over and over again for simple water.
The one and only good thing I can say is cudos to the Italian bartender and server (which shouldn't be one in the same). He suggested a delicious basil cocktail, which was delicious. He was very pleasant even though he was stretched way too thinly. At least he smiled and seemed genuine and better trained.
We won't return as we refuse to pay for horrible services. Please consider revamping, which means closing this establishment until further notice or hiring an experienced restaurant consultant where you can get a chance to offer a second impression, and hopefully, jazz lovers will return. Otherwise, ESJC will be short-lived, and the loyal customer base will not happen. It's telling when 40+ aged patrons tune out the band and rather be on their phone rather than enjoy the experience.
Frankly, and unfortunately, it wouldn't be hard to believe ESJC is a low-budget front for something else.