Encantada Tulum

We visited Encantada for our honeymoon and had the most incredible time. The staff were so kind and attentive, the beach was beautiful, the food was fantastic, and the service was top notch. We also did a few excursions through the hotel and absolutely loved our guides! We felt so special throughout our stay and definitely hope to be back in the future. ||Also, something to note is that June in Mexico is often sargassum season where there is a lot of seaweed coming up to the beach. However, Encantada had absolute kings out there cleaning it up each day which we were so grateful for. Truly incredible service all around. Would recommend Encantada to anyone coming to Tulum!

My wife and I spent a few days at this amazing hotel in Tulum, and it was everything we hoped for—and more. From the moment we arrived, the staff made us feel so welcome. Everyone we encountered was kind, warm, and incredibly attentive. You can tell the team here truly cares about their guests and goes the extra mile to make your stay special. The hotel itself is the perfect place to relax and unwind. The atmosphere is peaceful, the design is stunning, and everything feels thoughtfully curated for comfort. Our room was spotless, beautifully decorated, and just steps away from the beach—which made waking up each morning even more magical. One of the highlights of our trip was a surprise I had planned for my wife’s birthday. I asked the staff if they could help me do something special, and while we were out for the day, they beautifully decorated our room. When we returned, my wife was genuinely surprised and touched—it was such a thoughtful gesture that made her birthday unforgettable. Although it was seaweed season during our visit, we were really impressed by how hard the staff worked every day to keep the beach clean. It’s clear they take pride in maintaining the property and creating the best experience possible, even when nature has other plans. While we were out in the evening, the staff went above and beyond by not only tidying up the room but also organizing our belongings—something that’s rare to see in hotels outside of the standard daytime housekeeping. This trip gave us the break we truly needed, and we are feeling refreshed and incredibly grateful. If you’re looking for a relaxing getaway with top-tier customer service and the kindest staff, this is the place. We’re already talking about when we can come back.

This was our first visit to Tulum and it was absolutely fantastic. The Encantada property is absolutely stunning, traditional setting in a tropical location with best views from the rooms on to the beach. All the staff were very friendly and helpful and thank you Liz with helping us arranging our future travel plans. I would highly recommend this property to anyone that would like to stay in the Tulum area. Hope to return one day and stay a bit longer. Daniel and Marie from Australia

Our experience at the Encantada Tulum was really a special experience. I set up the trip to celebrate my husband's 65th Birthday, and I was looking for a relaxing experience as close to the beach as possible. I chose Encantada, and we were NOT disappointed. This place is a GEM. Private, tropical, beachy paradise like none other. The property is comprised of 4 Palapas - each with an upper and lower unit, and we chose one of the Beachfront Lower Level Units (continental breakfast was included). Upon our arrival we were greeted with a delicious craft made margarita and a very welcoming and smiling staff. Their main concern during our whole 5 night stay was to make sure all of our needs were met -- and they were! The proximity to the beach was unbelievable, and the beachfront view from our cozy, furnished outdoor patio was absolutely breathtaking. The food and drinks were top notch, and the daily beach walks were a nice way to balance all of the extra calories we consumed - haha! Liz, Abdiel and Beatriz, along with some fantastic wait staff (Richie : )) made this trip one of our all time favorites. We are ready to rebook for another stay sooner than later. Thank you for your hospitality -- Keep up the good work!

We had a fantastic vacation at Encantada. The facilities and location are perfect, but the service was the true highlight. Our waiter for the week, Ricardo, went above and beyond to make us feel at home and tended to our every request. The staff at the front desk were always efficient and splendid. We also loved how quiet and relaxing it is compared to most places in Tulum. We would stay here again without a doubt.

My partner and I stayed at Encantada Tulum for 6 nights (April 29–May 6) to celebrate our anniversary, and it was honestly the most memorable hotel experience we’ve ever had. The team reached out weeks in advance to help us prepare for our trip, and once we arrived, everything was seamless — including our round-trip SUV airport transfer arranged through the hotel.||We stayed in the Arena Room, located directly on the beach. It was beautifully prepared with rose petals, prosecco, and a heart-shaped anniversary setup. The view from our deck was unreal, and all you could hear at night was the sound of waves — no crowds, no noise, just peace. The bed was a California King, AC worked well, and the room was cleaned daily (or on request).||We loved the breakfasts — especially the banana bread with yogurt, and lemon juice shots delivered every morning. You could even enjoy it right on the beach or your private deck. Their WhatsApp concierge service was truly next-level. We asked for everything from drinks and restaurant bookings to help with taxis, and always got replies within minutes.||One hiccup with traffic during a taxi ride was handled so kindly by Liz, our incredible concierge, who went out of her way to make us feel cared for, even surprising us with daily desserts and small floral touches in the room after that. She made a huge difference in our trip — we’ll never forget her kindness.||Encantada is perfect for couples, honeymooners, or anyone wanting a romantic, boutique beachfront escape with privacy and impeccable service.

This place is fantastic! The rooms are so well kept and nice... The location is like a dream spot walking out the door onto the sand... The service is above all and the staff is amazing. Some of my favorite parts of my stay were... fresh coffee on my patio every morning overlooking the beach and ocean... fresh ceviche delivered to our beach spot under the awning shade... Margaritas in abundance... and an overall cheery atmosphere created by the staff... I am forever changed after this trip. Highly recommend...

My husband & I just returned from 6 nights at Encantada. We had a really nice time. I do recommend this hotel absolutely. Rooms - The rooms are clean and beautiful with incredibly comfortable beds and a lot of storage space. It can be very noisy as early as 7am with street traffic, septic truck pumps, kitchen noises, etc. The included breakfast was perfect. Service - The staff are warm, lovely and helpful. They were all very kind and always smiling. We did sometimes feel pressure to tip for every small thing (like coffee refills) on top of added service charges and were often reminded that service charge is not a tip. Location - In south Tulum, we were very happy that this was not part of the noisy restaurant strip. There were always beach chairs available and the beach is beautiful here. There is a convenience store just up the road with coffee, drinks and water we used often! Walks to busier dinner restaurants were about 15-20 minutes. We also used the pool across the street at Radhoo when the beach was too windy. All in all, a really great choice for hotel.