Michelle K.
Yelp
My mom and I were going through the area and decided to get some coffee at Enchanted Coffee Bar. It was relatively packed, so the noise levels were a little high, but there was amicable music and such. It looks like a nice place to study. There are lots of outlets in the cafe as well.
When we arrived, there were 2 people in front of us. Now, I'm not necessarily the type to be super nitpicky about a place's service or how they treat me, but when I got to the front, the cashier just left and did not say anything at all to me. She didn't acknowledge me or say that she'd be back, she just left. I understand that it was busy and such, but there were 4 people behind the counter, and none of them greet my mother and me at all, which I found really disappointing.
We entered the coffee shop around 2:55PM & left at 3:15. Again, I know 20 minutes isn't super long, but it really felt like they were deliberately lagging on our orders or something. We waited about 6 minutes for our order to be taken, then waited another 5-7 for our drink to come out. I know it sounds silly, but they put out everyone's orders super quickly, including the people who came after us, but then started doing general clean-up and emptying coffee grounds from the latte machine, and THEN someone gave us our beverages. I would understand if we had a big order, or if they needed to do it after the people in front of us, but the part that bothered me was that the guests behind us got their orders first.
I don't like to write these kinds of reviews, and their drinks were really good! I just felt unwelcome and the experienced jolted me a bit, especially since everyone in the reviews was talking about how welcoming and nice the staff is. I'm open to trying this place again, but the experience just made me disappointed.