Garen V.
Yelp
I just want preface this by saying how much this review is about to juxtapose the last one I made about the Henry.
After getting our sweet chili wings, which were bloody and slightly rubbery, our waiter disappeared.
After 25 minutes since eating our appetizer, we finally got the attention we were looking for, but things quickly took a turn when our waiter misunderstood what both my friend and I ordered (the Cardiff Crack burger) for the Cardiff Crack meal.
Long story short, after being proactive and realizing that this misunderstanding might've occurred (which it did), waiter #2 came up to us and started patronizing us off rip. As someone who used to be in the hospitality industry, and my best friend who has been for years, we did not take it.
They tried redeeming themselves by offering us free desert (which we declined). We're not the type of people to take advantage of this kind of situation.
The Cardiff crack was mid. Cooked the patty well done (told it would be medium/medium well), no toast on the slightly stale bun and fries were meh.
The only reason why I gave this place 2 stars is because of the chips on the side (cuz I didn't want to upgrade to fries for $4), tasted warm and in-house which I respect.
I understand if an establishment may be understaffed, but the customer should never be disrespected especially if they're respectful.
Encontro, please do better. I've had friends that have came here as well with similar experiences, and I feel this should be brought to light.