Najat S.
Google
We visited Eneko Basque, located in the lobby of a hotel. The place itself is beautiful and luxurious, with very nice lighting and an elegant atmosphere.
Regarding the food, the experience was mixed. Some dishes were good, others were just OK. The presentation was nice, but not all dishes matched the high expectations set by the setting.
Unfortunately, our arrival experience was quite awkward. We waited for about 10 minutes without anyone approaching us, speaking to us, or even acknowledging us. We were unsure whether to seat ourselves or wait, as no guidance was given. Eventually, we decided to choose a table ourselves. At that moment, a woman—who seemed to work in the kitchen—approached us in a very rude and angry manner. There was no apology, and her attitude was unprofessional. She took us to another table, and when we asked if we could sit elsewhere, she said she would check but never came back.
What truly improved the experience was the gentleman who served us afterward. He was very kind, professional, and attentive, and he made a real effort to compensate for the poor first impression and the unpleasant situation at the beginning.
Overall, the restaurant has great potential due to its beautiful setting, but the inconsistency in food and the unwelcoming arrival experience significantly affected our visit.