Julian Robinson
Google
I'll start by saying that the food and drinks were great. My wife and I both ordered the short ribs, lobster Mac and had the thyme traveler and Zen garden drinks.
Now the bad. Had a reservation at 7:30pm. When we arrived, no one was there to greet us at the hostess stand. We had to basically find him ourselves. Once we did, we were seated, and waiting 10-15 minutes before anyone said a word to us. And only half the tables were filled, so it wasn't like it was busy at all. The wait staff were handling all the tables around, no one said anything. Finally, the manager, Mack, came over to wait on us. He apologized about the wait and took our drink order. 5 minutes later he came to finally fill out waters and told us our drinks would be out in 30 seconds. Another 5 minutes out drinks came out and we finally ordered food.
Around 8:15pm, Mack brought us lobster fried rice, we didn't order it. I explained that to him and he apologized and let us keep the fried rice, without the lobster.
Finally after waiting almost 1 and a half hours, we received the RIGHT food. Well most of it, the lobster Mac came out about 10-15 minutes after our short ribs.
When he got the bill, I saw that they still charged us $64!!! for the lobster fried rice. They took it off without any issue but that's crazy for a bowl of rice with a lobster tail on top. Honestly, the food and drinks were overpriced. It really didn't match the level of service we received. Especially considering 20% gratuity is automatically charged.
We ended up being there little over two hours. For it to be so not busy, with empty tables everywhere, to say thee service was lacking is an understatement. And for the overpriced food and the auto tip, I expected more.
I will not go back.