Justin C.
Yelp
It's hard to believe it's been nearly a year since our first review of Epic Fun. We've been back probably a dozen times since then, and we highly recommend it.
The reason for writing an updated review: The owners are constantly upgrading things, some small (spotless bathrooms), some big (laser tag, axe throwing and new video games). It's clear they're committed to making this a great family destination.
Any time we've had an issue (which is rare), they've been quick to respond. As an example, the last time we were there, my 5 year-old son hit the jackpot on one of the wheel-of-fortune games along the back wall. He was elated! (I was, too!) But for some reason, the tickets didn't transfer to our game card.
When I asked the attendants at the ticket counter about it, they asked me to check back in a few minutes in case of a delay. I did, but still no tickets. Without any attitude whatsoever, they promptly credited our card with the correct number of tickets. My son was bursting with happiness. That was a great moment, and I commend the management and staff for doing the right thing.
One tiny issue (that's not worth docking an entire star) is that sometimes leftover plates, cups and trash are strewn about the tables and counters. I know it's hard to keep with all that, especially when things are busy. I will say that the last time we were there, they were actively tidying up once things calmed down.
That small issue aside, I think Epic Fun is doing a great job. We'll be back soon.