Epoch Inc.

The transition to Epoch as our Managed Service Provider has been exceptionally positive. Their team demonstrates a high level of knowledge and expertise, resulting in significant improvements to our IT infrastructure. Furthermore, their team members are consistently pleasant and easy to collaborate with, making them a valuable partner for our organization.

The team at Epoch is always responsive and helpful. It's usually right before a presentation or when I'm on a deadline that I need assistance, and they immediately step in, problem solve, teach me, and make things work. Highly recommend their entire team.

EPOCH was a life-saver!! My laptop crashed and of course with a new one all settings have to be fixed. Team was quickly able to see that I needed updates and worked to get them done as well as setting up all the printers I use. They were patient and answered my questions, getting me up and running quickly and efficiently. Made me feel less stressed since they definitely knew what they were doing. Highly recommend EPOCH!!!

The Epoch team is amazing. They are able to answer all of my questions, fix whatever I messed up, and with such patience and professionalism. Don't know what I would do without them.

Chris and the team at Epoch are exceptional partners for BTS. They bring a level of expertise, attention to detail, and forward-looking strategy to our growing company requirements. Moreover, when the mission is exigent, they step up to meet the need. We had a significant compliance requirement looming and Chris' team went full-bore to integrate capabilities and ensure we were ready. It was an 'all hands on deck' drill that they crushed. Highly recommend!

EPOCH, Inc. is THE BEST. Every team member is HIGHLY SKILLED. They provide regular updates at their INITIATIVE. In addition, they are unbelievably RESPONSIVE. If I reach out with a question or tech issue, they get back to me and resolve it within minutes. On top of all of this, they could not be more KIND. I could not feel more SUPPORTED, and by the way, I am not easy. I have owned/led an organizational effectiveness, leadership effectiveness, team effectiveness business for decades. In my experience, EPOCH, INC. is MASTERFUL in every way. You will not find better.

If I had to rank Epoch on a scale of 1 to 10 with 10 being the highest level of satisfaction, I’d give them a 12! As a small business owner, I literally used to lose sleep worrying about IT failures – physical equipment failures, Servers crashing, security breaches, etc. Making the decision to change our IT MSP to Epoch two years ago was one of the best executive decisions I’ve ever made. They prioritized much needed upgrades to our systems, migrating our critical contract data from old, outdated physical equipment to a virtual, secure cloud-based system within a few weeks. Their level of expertise & thorough knowledge of cybersecurity policies required by gov't agencies & contractors is unsurpassed. They are truly an extension of our own staff, providing regular reports & budgets to ensure equipment & processes remain up to date. Now we are proactive vs reactive, replacing devices before EOL vs waiting until equipment failure. Service Requests are immediately addressed and closed, generally within the same day, by their friendly Support Team. Needless to say, IT is now the least of my worries in our day-to-day business operations thanks to The Epoch Team!

We have been working with Epoch for over 10 years and the service we receive is 2nd to none. The company runs with a sense of urgency, which is very important when you have and IT issue in today's business world. Highly recommend Epoch to any business out there with IT needs.