ERBA Markets - Weed Dispensary West Los Angeles

This is my go to clutch Erba after going to almost every single shop that they have. This location has been there forever too…Even before it was Erba. Over The years I have gone there off and on, and I would say that they consistently provide a good service and consistently have a good selection. At one point, I did have a different low rating review for Pico Erba, but I have since then deleted it and re-added it as this business has evolved over the last few years. I have gone there twice recently, and I really like their new management. Also, they have an amazing bud tender Christina. She Has amazing vibes. …Especially after I just left the Erba on Sawtelle due to the budtender Being excessively rude and unhelpful while they also had hardly anything in stock. She turned everything around and actually made me feel like a human being. She actually treated me with some proper customer service and some good recommendations based on the information that I was providing her. She was equally as friendly the last time I was there and also gave me a different recommendation based on what they had in stock that time. She also works very quickly and very efficiently, even with people like me that might need a little extra support when making a selection at this time as I have been having a crisis in my life and do use cannabis medicinally for a disability. She is a rockstar bud tender on their team as a Erba customer of over many years, one of my favorites. She is super legit! Also their new Manager Tiger I believe is her name and she is very professional. She is very on top of her game. Even though they don’t have all the fancy “bells and whistles” and the big warehouse like the Sawtelle location, I actually prefer their good vibes and they’re consistent selection over the years a lot more.

I was helped by Brenda she was amazing but I wanted to return something and the manger Brianna came full of herself arrogant and rude. I would never step in this store with this behaviour of the round manger. She’s really miserable

Britta and the staff were so helpful and amazing when I had a defective vape pen it rarely happens, but they really took care of me and I’ll keep coming back to them on a regular basis. Love this place.

Im honestly done giving this place the benefit of the doubt. This is the third time I've walked all the way here to pay with credit, only to be told the credit terminal is down again. At a California dispensary in 2025, that's not an inconvenience - thats just incompetence. If you can't keep can't keep your payment system functioning, stop advertising that you take credit. Its misleading. And it's not just the payment issues. One of the in-house vape cartridges I bought here literally had hair inside it. That's a basic contamination failure, and it makes me question how anything is being checked before it hits the shelf. The staff are fine, but the operational standards here are not. Customers shouldn't have to waste their time and walk back empty handed because the store can't keep its equipment working or maintain proper quality control. Management needs to get it together - this isn't acceptable.

I only come to this place because it’s close to my house. The prices here are absolutely sky high. I would recommend going to another place where they have tax included in the bud tenders don’t show visible irritation when you don’t tip. What are you doing? Why would I give you a 15% tip for grabbing a product for me? Never understood that type of mindset. Other than that, the security guards and most budtenders are relatively cool. Spending $70 for a basic 3.5 Is absolute robbery. I probably won’t be coming back here unless desperately needed.

Great staff Great selection Just a bit of high prices.. There's quantity And quality. And quality cost.i reccomend the flyers blunt.top of the line...beats presidential moon rocks

I’ve been coming here long before Erba even existed, and most of the staff are always friendly and respectful. But Jessica is by far the worst budtender I’ve ever dealt with. She was rude, unprofessional, and completely judgmental. She was the one who actually mistook the sides of the display, yet instead of owning it or helping me, she looked at me and said in a harsh, judgmental voice: “You smoked already, I can tell!” That comment was out of line and totally inappropriate for someone working in customer service. The manager, on the other hand, was extremely respectful and kind. She listened, understood, and really helped calm me down. But the fact that I was judged in a place where I spend my money and come for something that helps me is what upset me the most. Jessica, humble yourself and be kind. I will never forget this experience.

This place used to be great. Sadly their affordable selections continue to dwindle and is just becoming too expensive. Going to move on for a while and hopefully they become more affordable. I can see I'm not the only one with this issue.

Always amazing customer services and great products...never disappoints ! Always is great to be guide by people who work there. Highly recommend !!!

Used to love this dispensary but something has changed (management, I think). Today it was almost empty and, while the person helping us was trying to be helpful, he didn't know about several of the products we asked about -- and then misstated the prices of the ones we ended up picking by $5 each, even with the day's 30% off sale. We walked out and then back in when I realized the discrepancy in our bill. He printed it out to show us. I noted that he'd told us the full was price was $17, not $22. He called over a manager, who casually apologized but offered no way of rectifying their error. So we're out an extra $10. On the way out, we heard him tell the manager that it said $17 on the package. I think we'll try another Erba or outlet next time.

Security guard checked my ID and gave me a ticket, very friendly. They had a wide selection of all kinds of products for anyone who wants some medicinal help. I got called on quickly. The value was really good. It was only eight bucks for a pre-roll. The guy who helped me with super friendly and I got a free one for it being my first time. California dispensaries really roll out the welcome mat for Floridians. I had a great experience and I will be back.

Writing to express my disappointment with the service I received during my visit to this location on 11/28. I am a very regular customer of Erba -- in fact, that I visit multiple times a week. I usually shop at your Venice location, where the staff is incredibly friendly and welcoming. Many of them even recognize me, which makes this recent experience at another location all the more disappointing and unacceptable. When I arrived, I politely asked for assistance finding affordable study flower, mentioning I had $14 to spend. Despite having more money with me, the budtender dismissed me rudely, barely looking at me, and insisted the product was $20 without any attempt to assist further. When I clarified that the price was $14 after the discount, I also inquired if prices were consistent across all Erba stores. His curt and dismissive responses--"I don't know what you want" and a shrug of the shoulders--left me feeling disrespected and unheard. Despite repeatedly clarifying that I was looking for hybrid indica flower, he continued to be unhelpful and dismissive, claiming the product packaging didn't provide clear information. It wasn't until I mentioned that I was a very frequent customer at Erba that his attitude slightly shifted, and he provided the product I was asking for. At checkout, when the total came to $14.55 or $14.75, I mentioned again that I was expecting $14, based on my frequent purchases. He contradicted me, claiming I hadn't said that and making confusing remarks about discounts. When I stated that I've experienced consistent pricing across Erba locations, he claimed this was untrue. The experience escalated when I asked for his name. One of the staff members, whose name I believe was Shelby (I'm unsure if he was the manager or the budtender), refused to provide his name. Instead, he became more confrontational. Without knowing the context, a manager (possibly Shelby) intervened bit aggressively, even appearing to stop or push me away when I tried to ask bud tender's name and pulled my phone out. This behavior is unacceptable, especially toward a customer as loyal as I am. I'd like to emphasize that if your staff is unable to work on Thanksgiving, it may be better to allow them the day off rather than have them show up and treat customers with this level of rudeness. A poor attitude from staff reflects poorly on the store and diminishes the positive reputation I've experienced at other Erba locations. I'm writing this because this experience does not align with the level of service I've come to expect from Erba, particularly at your Venice location, where I am always treated with respect and kindness. I hope this feedback helps improve customer service training at this location so other customers do not face similar treatment. I would appreciate hearing how this issue will be addressed. Please let me know if you require any additional details. His picture attached

Never have kiva midnight mint Seriously I've tried several times and it's always no we have other flavors. Don't you want those and no I don't. I want the midnight meant. Would you please call me when you have some in? It's really a waste of time for me to stop by. 310-301-1005.

I'm posting this on Yelp because my Google review from months ago was clearly ignored. I complained then that the "no card payment" policy was useless and disappointing. I went in today and the exact same thing happened, plus higher prices. ERBA management does not care about your feedback. I'm giving up on them for good.

Full transparency I am so frustrated and disappointed with this storefront. They always sell such old weed and it's really annoying especially for the price that we're paying. I definitely will not ever be returning here for some odd reason every time I come in they sell me some super old weed that sucks. I can't take it back after and they won't allow me to check it before hand. Then the bud tenders have the audacity to ask you for a tip. Yeah definitely take your business elsewhere.

Why offer curbside pick up if I'm still going to have to get out of my car to get my purchase? I normally wouldn't mind going inside but I was pressed on time so i figured this will be quick. YEAH SURE. Called them like 7 times no damn answer. I waited in my car for like 5 mins before giving up and going inside. NEVER AGAIN. WASTE OF TIME.

Pretentious and clueless staff when it comes to product specs. Maybe they could have spent less money on store design and pay some better trained bud tenders. Kind of tired of the trend in these weed chains to be honest. Will not support.

Way overpriced after their renovation! I remember something that was 30. is now 36. before tax and many other increases. By increasing your prices on customers to help pay for your renovation is NOT FAIR or good business. It's the most expensive Erba, Venice and Sawtelle is a better choice. Plus, Erba Pico has old stale weed a lot.

So this is my #1 dispensary, so my complaint isn't with them. It's the security guard. 6/22/2024 appx. 7:55pm. I'm standing at the cross walk waiting for the light to change and I heard a metal object hit the ground. I turn around to see the security guard standing at his blue truck getting dressed and he dropped his loaded gun. The Erba security guard dropped his loaded gun directly behind me. The gun was laying on the ground pointed right at me. Guard finished tucking in his shirt, THEN picks it up. He looks right at me, and kinda smirks like "oops". I contacted non emergency 911 but they said since the gun didn't go off, there's nothing they can do. So my question is, what if it did? How is this ok? Was he high off the same product he's there to protect while having a gun? Seriously, wtf?

This Erba is the best and size does not matter. It's the quality of the product and the outstanding customer service that needs to be noticed more than anything else. You can walk in on a budget and walk out with amazing products. Something to fit everyone's budget and taste. A must check out shop.

They have great staff and great product at bargain prices! Absolutely recommend to anyone on the west side needing some added sunshine to their day!

Super helpful staff great selection and quick service. It is super conveniently located right off the freeway for a quick stop.

I have gone to this Erba specifically multiple times let me say... Worst erba, terrible service. Went in today was talking to this sweet girl then this taller gentleman with blonde hair and a green sweater on tells her to leave the register for whatever reason. He then starts hovering over me while i'm looking around and I ALREADY said I needed time to look on my own. I ask how much a certain brand was he proceeded to tell me the price and waited till last minute to tell me it's sold out ? Continued to follow me around as i was looking around. Very uncomfortable. He did not deserve my sale. I'm done spending money on this location. Thank you for reading.

It is unfortunate that I have to write a review like this as this store had been my go to for a while. They opened new locations so I am not in their area anymore which I am grateful for. I placed an order online, got confirmation of the order, then an email saying it was denied and call the store. I called the store and the manager was so rude. He kept interrupting me and telling me he didn't see the order so it didn't exist. He had no interest in hearing I had an email confirmation. When I asked if he could set the items I orders aside and I would come in later that evening, he said he couldn't. It was just a terrible exchange and he went against every aspect of "the customer is always right" or at least let the customer talk. I went to a different location and they were very nice and helpful.

I came in here today at 12:40 pm and had a hostile attitude experience at the front door. I handed my CA drivers license and my State of California MMIC (Medical Marijuana Identification Card) to the disgruntled employee at check-in and was rudely told, "We don't accept that" (my MMIC). When I asked why, she responded with, "That's not valid here." I answered, "Aren't you a medical shop?" and she tried to act like they were just recreational. I then said, "You have to take it, it's from the State of California and it actually supersedes this Doctor's recommendation." (that I had just pulled out of my back pocket), she replied, "Oh we take that." Ok, I gotta tell you, I'm disabled and can no longer work, but I started working in the Cannabis industry in 2015. I actually used to make deliveries of CannaKids Cannabis Oils to this dispensary back when it was still called Grace. My last job in the industry was working as a delivery person and bud tender at a competitor. I have done check-ins at the door and I know how it can be challenging, but I do also know the Cannabis laws. I tried to explain to her that the state card actually supersedes the doctors medical recommendation and she told me there was no way for her to verify the MMIC, I said yes there was, and showed her the verification website listed on the front of the card. She begrudgingly took my doctors recommendation to scan it into her system and rudely mumbled under her breath that, "we don't gotta go through this". The whole time she was acting like if I said anything else, she wasn't going to let in the dispensary. I decided to be quiet and let her finish checking me in and then talk to a manager about my experience. I was given a #99 and they were serving #96. I asked a bud tender if there was manager available, she said yes, as she passed, to go help another customer. I then approached another woman doing some stock work. I asked if she was a manager and she replied she was. I think her name was Daniella? I showed her my MMIC and asked if she took it, she said they did. I then told her that the woman at check-in wouldn't take it and told me they don't. Then I told her about how it was my first time in there as a customer and that the person she had working her check-in was spreading poison. I said she was treating her customers like they were not welcome and that someone should speak to her about her unwelcoming attitude and her totally disrespectful behavior, before she ran all of their business away. Daniella was very apologetic and helpful, she asked me to wait a minute and she went to get the manager Sheb. They both went out of their way to keep me as a customer, instead of the 20% happy hour discount, they gave me a first time patient deal. Funny thing is, their app and their website never mention anything about a 25% first time patient deal, I guess they don't really want anyone to know about it. Anyway it all worked out in the end. After talking to the manager on duty, I got a good deal on my purchase and I made them aware of a poisonous employee, who's attitude is undoubtably effecting everyone else's attitude that is employed there. If I was her boss, she would have been fired today. Thank you Sheb and Daniella for treating me like you value me as a customer and that you want me to continue to come back.

I was very well attended, and the attendant was extremely friendly. She even gave me her name but I ended up forgetting, she has blue hair and a captivating smile haha I wanted to know her name

An update: Manager: You are not doing it right. You are pushing it too hard. Me: How hard can I push a bottom on a disposable? The second time after being refused for getting my money back the guy on the phone says, we'll take back your product since it's not working you should of bought it from our store. I said where is your store? He says centinela I said that's where I got it from. He says but you said you got it from sawtelle and kept asking me why did you say you got it from there? And that's all he was concerned about! After 5 minutes being outside with the manager trying to see if it works which it didn't. Manager: I can't give you your money back. Me: Ok but how about these other 2 they have not been open. Manager: I can't. Me: Ok can I have the owners name. Manager: I can't give you their information. I got mad. Me: Ok I'm gonna see about this. She yells out loud. Manager: She is treating me. Me: I'm gonna call the cops ‍ on you. A very low class staff, total losers!

Five Stars for Erba West LA! I've been coming here for years. The staff have always been amazing and kind, and they always have amazing products and deals. The interior has always been designed with care. Thank you so much!

THIS PLACE DOESNT CHANGE HUH????? Out of ALL the ERBA locations (including the new ones) this one is by FAR the worst one. Rude customer service, neglecting and condescending tones, and couldn't care any less that you've been a loyal customer for years, you are nothing but a number off the wall to them. The app is pretty confusing at times when you are ordering and the app will take me to WEST LA vs Venice. I ordered curbside pick up during happy hour and went to the wrong location (WEST LA). Venice location was nice enough to let me know that I can try to still get the happy hour deals if I call them and let them know. Tell me why WESTLA laughed at me on the phone??? Patronized me and assumed I can just drive an extra 6miles. The person answering didn't put me on mute when she was talking her smack about a customer. "Yeah i told her, ahahah. she went to the wrong one! Ahahaha! NO WE DONT COMP LATE HAPPY HOUR. Ahahah! Even if it says when you ordered it, we won't take you." Girl, i cried to the Venice location and told them the situation. Venice location made me feel so validated and understood. They got me my happy hour deal and were extremely comforting. Shoutout to Dhara, she was SOOOOOO nice and funny!

best dispensary in LA today K , the best was helping other customers , i was a little bumped. I was helped by Jay, he was awesome and was helped me find the best deal .he was , kind and very patient :) thank you Jay great seeing you K always Amazing deals in happy hours!

Horrible experience at Erba, took over two and a half hours for delivery when I live 10 minutes away. So many better options to shop from, don't bother ordering from them

Best neighborhood selection in town! Been going here for 7 years or more and they always have what I need. Best local brands and state wide brands! Awesome deals, and awesome rewards too! Highly recommend.

This place is the pinnacle of modern dispensaries. Classy , huge selection, helpful , fun, etc. the staff will show you anything you need and the pricing is fairly decent for the westside. You don't have to worry about buying fugazi products here. I will be back thanks!

Great service! Brought up specials and was very friendly! Good selection and decent prices

Everyone is so helpful and good looking. I enjoy getting green from ERBA-West LA. I usually get rerolled and they have the best selection. I love the happy hour deal.

Amazing and incredibly nice people! Highly recommended! Danny is the man, he is the best man to talk too, had great customer service

Everything I can't believe they had such a selection. Erika was really really awesome. You should've seen everything. It looks so good in the store. It smells wonderful and it's really exciting.

I honestly don't know why this place has bad/low ratings. Each and every time I go, the staff is friendly, they always look out for me by applying promotions and/or points, im noticing that A LOT of these badly left reviews are mainly from people who literally complain about EVERYTHING under the sun and people who arent even from here...(LOCALS ONLY!!!) I have NEVER had a bad experience here, (& no this is NOT a paid or forced review, I am a long time local & customer!! ) granted some times when it comes time to pay (& this is totally on my end being a new mom and being fully scatter brained & all over the place) Ive had issues with payments before, but as I stated, completely completely on my end. But other than that the staff is still pretty chill and reasonable with folks. I loveeeeeeeee the convenience of curbside pickup since I have my baby in tow especially since other dispensaries don't offer that. Also they don't charge delivery fees which is awesome bc other places do!! Their selection of stuff neverrrrr disappoints, some times I stick to what I know i like, but for the days where I wanna try something different or new, this place doesn't disappoint. The only downside is that sometimes ill find something random that Ill end up reeeeallyyyyy liking and when I go back to buy more its no longer in stock or being carried, but thats still not the dispensaries fault since that literally happens with ALL dispensaries. The way I see it, is youre there to get your "medicine" , there shouldn't be much to be mad at or complain about, and if you are complaining or finding shit to be mad at, maybe smoke more....?! anyways, i love yall Erba peeps, just felt i had to leave a review and look out for my erba peeps .

I order pre rolls for delivery and I have been buying Stone Road. Erba is selling 6 month old pre rolls that don't f'ing burn!!!!!! You can't f'ing return weed and here again I'm out $60!!!!!!! I'm done with Erba!

I gave only one star to each category based on their very poor professional behavior. I never had the opportunity to try the product. The atmosphere is hostel and paranoid. The service was heavy handed. I do have to question the legitimacy of the product when the sales people seem so anxious about answering questions. I am a 75 year old cancer patient. I was a university professor for 20 year, and received several prestigious awards. I am not a disreputable individual. I spend quite a lot on cannabis and am confused why they respond so rudely or why they would not want the business. It seems a case of ego over responsibility to the company or perhaps there are things there they do not what know. It's just too weird behavior to trust. I have dealt with this store twice once long ago. It was not a good experience the first time when I showed them the printed add that was sent that day and they said it was a mistake and refused to honor it. I had hoped in that passing time that they had become more legitimate. When the personal behave in a manner that costs the company money, perhaps the company should let them know that the priority is not the "Power of the Saleman" but the power of the receipts. Unfortunately I personally found them to be the sleazy element that you saw in the old prelegal day of drug delears, left over today. Once sometime ago and again today. Both times it was over an order that was on sale but they refused to honor it again. I found them to be arrogant and extremely rude. They put me on hold for over an half an hour, hung up, and them berated me when I asked what the situation was. After I mentioned that what he said was written in their notes was slander and untrue. He got very excited and defensive. Talked over me a mile a minute to keep me from saying anything. Talking to him felt like talking to an old paranoid drug dealer. The company would do better to hire sales people who just took the money and made the delivery with no fuss. Like a sane store would do. Of course it was a sale so they seemed not to eager to do anything but be a bully.

thank you for hosting the Weed for Warriors SB34 event. We Veterans appreciate these life enhancing medications.

Worst ERBA of the 3 Seems like the rudest staff get sent here to deal with each other . Lines take forever prices ok But service sucks

Erba is cool, if you don't know your weed. I ordered two eighths. The alien og was fire! However the citrus mints was an off color. The bud was white, which can mean a couple things. Bottom line, this herb should not have passed quality control. This weed looks terrible and is does not meet my standards.

Sold me the wrong disposable and made sure to make sure To call the manager Danya and cause me an whole issue. She confidently came out intended to make sure no solution would come about... I spent $$$ for a disposable and I got the wrong cartridges. The tender even said it'd be easier w debit when I wanted to do credit to get points but for his ease he kept pushing for debit--- like stop with your own agenda. walked to the lobby to realize they sold me the wrong product, came back to fix they're problem and they made me rebuy a whole new cartridge. Mind you I order daily from this place... Turned around and Danya came with her attitude to make sure nothing can be done.... Dispensary who wants to be so modern but can't uphold simple human nature conduct. This is called fraud Really big inconvenience Horrible bud tenders horrible manager Now they're payment isn't working and it's causing me to be late to my appointment. Doesn not say dispose sable --- it's just bad packaging over all and extremely poor service.

Love coming here! Always a great variety, friendliest staff, and best prices in town. Highly recommend!

Low quality servicing. Good product selection for sure, but except good help if you don't know what to choose. Go somehow here else

Lola was my bud specialist and she was amazing! Helped me so much and it was a special!

These guys and gals are the real deal! They always have the best brands and deals. My favorite part of this shop is the points system. If you are a frequent visitor the points system really pay off. It's like having a deal every time you go!

Been shopping with ERBA since they've opened. Had a delivery today of some 13% product. THIRTEEN PERCENT!!! Called into the store: "I never would have purchased this if I had seen the THC content was so ridiculously low." "We don't do any refunds or exchanges." "Dude, this is 13% cannabis..." "Yeah, I've seen [that product] 'vary.'" ... So, they KNEW it was a sub-standard product, and delivered it to us anyway. It was only one ounce of marijuana, but I'm hoping this honest review of their terrible customer service will cost them more than the price of our order. Can't refund the $45 you STOLE by unloading your sub-standard stock on us? No problem! Enjoy the honest, but, negative publicity!

I actually loved Erba stores, they have a great selection of products and competitive pricing. I love their happy hour & weekly deals too. But this location has the worst staff of any dispensary I've been to. Rude staff that doesn't pay attention. The female manager skipped my number without even calling it out and I had to tell her that was my number. I then asked for a product that I was clearly looking at through the glass and she tried to tell me that they didn't have it. I had to show her the product and essentially do her job for her. They don't honor points that I've accrued and it's just a horrible experience every time. I'll be going somewhere else from now on.

Twice flubbed delivery order. This last time I ordered $250 worth of product and was delivered $125 worth of product. When I called, they didn't want to give my $ back. Offered only 'rewards points', then got hostile when I wouldn't accept that offer. I was told they don't give refunds until I myself got hostile. Finally they sent my cash refund. Never will order from them again. SCAM ATTEMPT X2

Great service and best deals in west LA. I love the deals on writing reviews for prerolls as well as deals during certain time of month

Went here for the first time simply looking for a low dose lozenge and was shocked they had nothing close and they ended up selling me capsules I didn't want for double the price I wanted to pay. Last time I will visit. It's no MED MEN.

Always on point with service . This location is hands down the best . Products good . Good vibes. Lola always helps me figure out what company i will try next . Kudos to her killing it .

had to grab a number when i got inside past security ID Check. I waited 15min for the worker to get to me. By that time i already knew what i wanted but it still took him another 15 to get me out the door. couldn't smell products since they were all labeled had to take a shot at a d glance through the glass. Bud was 9./10 if was just super dry but still great . but $57 an eight joint 4/10 $18 tastes great but it was so small and the paper burned more than the weed it seemed like something i rolled up. although the strawberry flavor was enjoyable the joint was so tiny. The cart 10/10 $38 for half cart of Sublime burned well but it went quick

Excellent weed. Friendly. Good selection. Happy hour specials are such a great price.

Great dispensary! Kay helped me pick the perfect 1/8 and everyone else was so kind! Love the vibes at this location