Vincent M.
Google
It's a real shame. This place could truly be excellent - honestly, to have a gym and a spa in such a beautiful building with rooftop access on a very passing and accessible street, I dare even say that the premium membership could totally be worth it... but then, there's the customer service, and that ruins everything.
The people who work there are not only completely useless at solving issues, they often make and repeat the same mistakes and have the worst attitude towards clients. You have an issue? Something broke? We'll, "that's not my problem" is essentially what they'll tell you, and then nothing is done. The hair drier broke, and the weather is getting colder, but no one there gives a damn. For 200$ a month, the minimum you would expect is them at least showing minimum respect towards their members.
Whoever is managing this places seriously needs to fire a few people right away, or perhaps have a hard-stare at the mirror - because this will threaten this entire business, and as I said, it would be a shame to lose such a unique location. But then, someone else might something better out of it - who knows?
P.S. I'll adjust my 2-star rating if actions are being taken by the administration.
In reponse to what the owner wrote:
I knew they were going to investigate me personally like the freaks they are and dismiss what I said instead of actually addressing the issues I'm highlighting - this is the perfect exemplification of the toxic attitude I was alluding to. My review was based on the feedback of several acquaintances who have been members recently. I'm trying to protect my community from abusive business practices, so beware, everyone. Downgrading to 1-star because of this poor response.
