Espace Thomas

I had a very frustrating experience here. I paid a very expensive drop-in fee to use the treadmills before a large family event. Two of the treadmills I tried did not work and kept shutting down. I spent about twenty minutes in total, including time with the front desk staff, trying to troubleshoot the machines. The other four treadmills were occupied. Given my training plan for the day, I decided to try a different gym. The staff were unable to refund me, and later the manager also refused to issue a refund. This is incredibly unprofessional given the fees they are charging. Do yourself a favour and go to a different gym. The facilities here are poorly maintained and do not work.

Best church building conversion! You can even see the Mont Real from the yoga area! The saunas are great, they have also 2 hot baths on the roof and a cold plunge. Wow.

We love this space... such a relaxing and calming energy in here... beautiful conversion from a church and such great facilities! We always stay at the St. Thomas Hotel when coming to Montreal especially so we can come here. Can't wait to plan our next trip!

Really nice gym. Calm and very friendly staff. It has a good mix of free weights and cardio equipment.

Overall spa amenities are nice. The outdoor hot tubs are really pretty and the massages were relaxing. Staff were friendly and helpful (initially). HOWEVER – BEWARE OF FALSE ADVERTISING AND PRICING CHANGES. Within a group of four, everyone was being charged different amounts with “spa entry fees” that were never disclosed upon entry or before booking the appointment. If you’re going to charge a new fee, advertise it. Don’t suddenly try to add almost $30+ in extra fees per person at checkout, then acknowledge in person that it would be unfair to charge the customer after a price increase that was never disclosed, only to later threaten via email to charge a credit card on file for fees that were never advertised and were promised to be removed. Definitely a sour way to end the experience.

4 years ago this place was okay, today the spa is unkempt smells like mold and everything is kind of dirty. The gym itself is okay except it's very stuffy it feels like there is no ventilation. The cleaners in the gym have no sense and they start sweeping the floor around your head as you are stretching or mKimg the floors around you very wet. 3 stars at most. Considering how expensive they are they should do better.

Went for a trial a few weeks ago, and had a great time. Everything worked and was clean. Now to what confused me for the last two days, I wanted to get a yearly subscription and so I read some of the reviews and I’m absolutely baffled by the spiteful and unprofessional responses by whoever is managing this account. I know as a business owner myself, there is a professional way to deal with customers who are wrong so other customers don’t feel bad when they come across it. But the responses are just insults and attacks, even if the customer is wrong. Would this now happen to me too if I bring up that something is broken? I mean the complaints are almost all identical. I stand by my 4 star review, I want to be honest since I didn’t have anything personal to complaint about. I liked the place from the atmosphere but it doesn’t make me feel good giving someone money who is picking up on so many fights when this is a place where I am supposed to go to get away from stress. Very sad. Ps I used my birth name for the trial

Convenient location but hard to justify the membership price. Management is not pleasant to interact with if you ever need to (which is the main reason I cancelled my subscription after over a year)

Great price for a massage and it includes the thermal experience. Limited number of people for each room due to Covid but very relaxing atmosphere

Would strongly recommend avoiding this gym: -Poor customer Service -Noise travels easily to the spa area. - Extremely disorganized management