Estes Express Lines

Most unprofessional service ever. We placed a shipment for stair parts. The freight was from ohio to portland. First it got derailed. When it didnt show up on time, i called them. The lady at the front desks response was " i dont know what happened to your shipment." She dint know who to contact and how to proceed. Then finally after 2 weeks, tracking app showed that apparently it reached pdx facility on 25th oct 2025. When i called after 4 days to enquire abt delivery to my home, their response was that they dont know where it is. They dont know if it was loaded in to the new freight. Even if it is a bit.more expensive, we should have gone with fexdex. We live and learn i guess

My order from Lowes on March 27th, 2024 was shipped on April 1 and delivered to their Portland Oregon facility on April 2nd only 45 minutes away from the final destination. Estes did not provide any updates until April 15th. Also they DID NOT make any attempt to call contact me or actually attempt to deliver. Then they delivered to Lowes instead of my house even though I paid extra to them for delivery. I had to contact them because they finally updated their delivery tracking. What a waste of time! This has held up my bathroom remodel project for 2 weeks. I would never use this company again! My vanity was delivered promptly and carefully by Lowes. Unfortunately there was damage to the front of the cabinet in 3 places abd a small nick in the counter top Update from the company per email. "We do apologizes for the negative experience. Per our delivery terminal the driver was unable to locate your address on the GPS, Also, the service Lowes provided for you was unattended delivery, no appointment and no signature required". I reviewed the order my address and phone number is on the shipping request. If Amazon, Lowes and the furniture delivery can find the address why can't your drivers? It is very responsible to blame someone else. You wasted my time and will not refund me for the shipping.

Use a different shipping company! ~ Obviously timely shipping, unloading, and delivery isn't one of their strong points. 10 days to receive my freight to Portland... Now they tell me 2-3 weeks minimum for my items to be unloaded from their truck before they are available for delivery. So basically, my product is being held hostage in their truck on their property 7 miles from my shop until they decide to unload it. Thanks Estes! **UPDATE** After the truck was unloaded it was discovered that my shipment was lost somewhere in Illinois... No one knows where my shipment is and my supplier is out of inventory. No apologies, no recourse, simply sit and wait and maybe one day it will arrive!!! Totally unacceptable! 2nd update...8/20 - Finally arrived. Package was completely destroyed and product unusable.

We were using Estes but not anymore. In January 2025 we used them for a shipment to Texas. It showed up in Texas damaged and missing a box with $10,000 worth parts in it. Our customer noted on the paperwork that it was damaged. We started a claim with them and after many emails and phone calls 5 months later their sales rep just dropped by to tell me they weren't honoring the claim, they have claimed to have never found our box. So we had to eat the $10,000 missing box and send our customer another shipment we are out over $20,000.00 to make good with our customer. If I were you I would look for another carrier because Estes will leave you high and dry. We will NEVER use them again and from all the 1 star reviews we are not the only that are done with them...

Ted and I had the worst freight delivery experience EVER!!!! I ordered thru Home Depot . com in April as I had a coupon that expired on April 14th. Home Depot .com said they could not change delivery date but talk with the freight company to change delivery date. Estes freight was the delivery company. When I found this out I immediately called and spoke with Amber who was most helpful and explained we did not have a floor in the float home at the time and need to push out deliveries of three separate pallets. Great but one division at Estes ignores requests another division notates on the computer. So when Amber scheduled the delivery with on May 17 and we waited with a crew to revive delivery, the delivery never happened. Rick in another department trumped her request by sending the purchased merchandise back to the vendors. We had paid crew for nothing and we had to to Home Depot to reorder items and re pay for them as the order showed it was delivered. So we are out a lot of money right now due to Rick and Estes Freight. Absolutely the worst experience ever!!! PS New shipment will be sent to Home Depot. They will deliver the pallets. Also note the new purchases won’t be here until May 29 or later. Way past date to install items—no thanks to Rick!!!

It's just getting ridiculous. My shipment was scheduled for delivery on Friday, Sep 27 between 8am-12. On Thursday when I received this text notification, I called to ask if I could get a 45 minute delivery text or phone call. I asked for a call back which never came. I went online and asked for the phone notification. On Friday morning, I received an email response from support telling me that they would add my request and although I was scheduled for delivery, my items were still in California and had not reached Colorado. They would reschedule. Apparently, I wasn't going to be notified about this delay. I received a phone call rescheduling for today (Monday). I received a phone call with 45 minutes notice so I sent a guy to meet the truck. After waiting 2 hours (which will cost me $50):the truck was a no show. Phone calls to the delivery driver went unanswered. I'm waiting to hear when they are going to deliver, if ever. Do not use this company. Ever.

Estes handled a freight delivery for us. Since this was a residential delivery an appointment was necessary to schedule a time for someone to be home and sign for it. After tracking said it arrived into the local warehouse, I waited two days for them to call and schedule my residential delivery. Since I heard nothing from Estes, I tried calling them five times over two days, but no one answered the phone- they don’t even have voicemail. I also sent an email asking to schedule delivery, no reply. Fortunately a few days later they handed it off to another local carrier that made the actual home delivery, and they were awesome.

Very shipper and consignee. Really like hauling for them. Quick & easy in & out procedures

Not surprised for the 1 star reviews. They overwork their employees mainly dock workers to 65+ hours per week with only 30 min lunch breaks each day and make them feel guilty for clocking out. Also don't pay overtime until after 48 hours, is this legal ? If they want better service or work to be done in a fast pace and efficient manner they need to treat their employees better and give them the proper hours so they can rest and regain energy to get back to work the next day. 10-12 hour shifts, 6 days a week will have anyone burnt out. Do better Estes. Burnt out employees will never get your company to a 5 star rating company. I am concerned for the safety of those working heavy machinery, while being drained -A concerned family member

Would-be buyers beware! Avoid Estes at all costs! I paid this company over $7,000 to deliver materials from Illinois, 2000 miles, or $3.50 per mile to drive my order. They called three days before drop off and explained that they do not make deliveries on two way roads with parking on the sides. They do not make deliveries in residential areas, though they already charged us for delivering to this address. We had a contract and they had made a promise that they chose not to keep. So I spent time finding a private commercial parking lot close by where they could drop my order. They said they needed to get this address from the shipper of origin not from they person paying the bill. OK. Once we had the shipper change the address as they had asked, they said they would add a $700 dollar fee on top of the $7000 shipping charge for their not being able to deliver where they said they would. Wow! Crooked crooks. Don't use Estes because they will hold your merch hostage to extort more money from you once your goods are in transit.

I have called multiple times to find out what is happening with my shipment that the Mfg shipped me on 6/11/2021 and as of today 7/7/21 I have no idea where it is and their customer service lines hangs up on you. If I leave a message for someone to call me back, no one ever does. VERY poor Service and I work for a multi million dollar company. Time to find a new way to ship freight.