danielle oakes
Google
I work for a company on the east coast that was trying to send a valuable package to one of the deli's neighbors, but there was some issues with the address given to us by the customer and they weren't answering their phone. I called Ethels on the off chance they knew the correct address, and the wonderful human that answered the phone didn't even hesitate to suggest she go check their number for me in person. I know they were probably busy with their morning rush, but the fact that she took time out of her day to help me confirm the address means so much to my business and I'm sure to our customer/their neighbor as well. I'm not sure I'll even make my way to Petaluma, but if I do, I will absolutely stop by and try some of their bagels.