Jane D.
Yelp
I have been here more times than I can count, and I've always loved it. Their fries were always on point, their dipping sauces magical, and the wraps at least decent, usually very good.
Then I went there after taking a little Old City hiatus and I was appalled. The service was terrible, the woman at the counter was incredibly rude. The trash was overflowing, the tables were scuzzy, and I felt like I was inconveniencing them by patronising their restaurant.
She was scolding me for not wanting a soda, it made no sense. I ordered the meal combo; wrap, fries, and a soda. Okay, but I don't want a soda, so just a water. She "informed me" in a raised voice that she will still charge me for the water in addition to the meal. I don't understand, you're going to charge me for 2 drinks? I just want a water. So she huffily says it's fine, then charges me for it anyway! ??! What? No, lady, I pay for the combo, I get a drink. That's kind of how that works.
So now she's pissed, the guy from the back has to come up and I tell him the same thing, I just want the combo with water instead of soda, is this really the craziest thing that's ever happened here? The guy tries to offer me a soda, when I tell him I ONLY want the water, not a soda too, he says it's fine, just pay for the combo and get a water. Like, literally less than no big deal.
Oh Lord, I go to pay-- finally. And I only have a big bill. I just got paid, in cash, and I didn't have time to stop at the bank. I only have a $100 or a $50. She says she can't take it. At all. she can't take my money now. Well, it's a holiday, all the banks are closed and there's no MAC machines nearby. I can't give you anything else. This place is filled with customers, you're telling me that you don't have two $20s in your drawer?
Fine, whatever, I'm not in the mood to argue with her.... again. I ask if they take cards, she snaps back, Of course they do! again, this is somehow also my fault. (?) Okay then, the card is all I have if you won't take my money. So without saying anything, she adds on a surcharge for the card and runs it, I notice when I go to sign... Hey, why is this more than what it's supposed to be?
Again, she's mad that I had the audacity to ask why I'm being charged a different amount than what I ordered, I thought she was charging me for the soda + water. She starts in with how "I'm costing them money by holding up the line and now I'm not paying and OF COURSE there's a surcharge, why wouldn't there be and how dare you question me I wouldn't steal from you" and I was like are you kidding me? Now I'm definitely NOT paying a surcharge that I probably would have been fine with before you flipped out. Take my cash or comp my meal. I'm done. I'm so far beyond done.
Guy from the back comes back out, tells her to take the cash, she's glaring the entire time she's counting out my change. Tells me to wait, it'll be right up.
I've found a seat, with my back to the counter. I like to be able to see the door when I'm out and about. So they (dunno if her or him) put my food down on top of the bakery case, and don't say anything. Like, I'm supposed to divine when my meal is ready. After a few minutes, I get up to inquire if I'm actually going to get anything in return for my money and she points at my now cold food on the bakery case. AREYOUKIDDINGME.
Whatever. I'm leaving, I'm furious and I just want to enjoy my food. What's on the tray? no water. no dipping sauce. The sauce is 90% of the reason to go here!!!! It's certainly not the service!!! So I go up to the counter.... AGAIN.
Excuse me, I need the sauce and my water. she yells that I can get my own water, from the case. It's bottled water. ?? What? You have fountain sodas literally right next to you. Whatever. I'll take my bottle of water. the guy comes back out because the lady is yelling again. I tell him I need the dipping sauce. She's like, you really want free stuff? Really? No, crazy lady, I want what I paid for, this is crazy.
Now the guy's pissed and he asks which one I wanted, I told him that I ordered the jalapeno one.... back when I placed this order. He slaps it down on the counter at me.
I'm NEVER going back. I couldn't believe how INSANE that experience was. So if you don't mind getting secretly charged extra, getting screamed at, terrible service, and having a mediocre wrap with really good fries, check this place out!