Eurostar Lounge Amsterdam

Heads up for anyone booked on Eurostar Premier there is no premier lounge once you have checked in and passed through passport control. The lounge is located near platform 2 outside of the Eurostar terminal. You can then check in and breeze through 30 minutes before departure. Don't make the mistake many of us did by going through the terminal over an hour before departure to be met with minimal seating and the tiniest coffee shop with a queue back to border control!

Arrived at 05:40 for the 06:40 to London. Everyone is kind of penned outside the terminal until they opened the doors at 06:05 then it’s just a shuffle forward to get through which wasn’t so efficient. Then you snake around security line (all lines were open) which took about ten mins…passport control very easy. No e-gate yet, they said this will come later in the year. Seating area very clean and plugs are everywhere. Limited food/drink options but you’re not in the lounge too long away. So happy this terminal is open!

The most inefficient security checks I ever witnessed: One Eurostar premier and two standard class lanes turn into one premier and one standard class lane. They lead to a hall with equipment for 3 security lanes, however only two are staffed at the beginning of letting people in with the standard class lane randomly closing 1/3 of the way of letting people in. No one of the many members of staff addressing the issue of no standard class passengers being able to proceed at all... When trying to not let one particularly inefficient family with heaps of luggage stop the entire process and wanting to use the vast space between the family and the ct scanner to fill my trays, as is standard for airport security, I instead got told off to wait. As I said, zero efficiency, just happy to use whatever little power they've been granted. Border controls were friendly and efficient though. No wonder the train departed late - interestingly by the same amount of time they had announced as a late arrival days in advance. So apparently Eurostar knows but just doesn't care about frustrating customer experience despite the steep prices.

Very poor experience at the Dutch security scanner on Saturday 10 January. I was instructed to remove my jacket earlier than others in the same queue, despite having my hands full and a laptop in my bag. This forced me to place my bag on the floor in a crowded area. When I questioned this, the staff member became confrontational, refused to give his name, and told me I would not be allowed to board unless I apologised. The manager, Angelica, was dismissive and spoke about the situation in Dutch in front of me, assuming I would not understand. As a direct result of these instructions, another passenger kicked my bag and my laptop was damaged. Inconsistent treatment, poor management, and unacceptable handling overall.

Horrible service from Eurostar. Our trip was canceled due to problems in the tunnel. We weren’t able to get to London on time for the event we planned due to this. We did not even receive 1/4th of the costs we made back. Not even mentioning the horrible service during the stoppage. Never again trying to travel with this unprofessional company

They managed to make the train at least as inconvenient as the plane. Eurostar recommends to show up one hour before your train, just to broadcast "check-in will close in a few minutes" without having been open yet.

Eurostar and Amsterdam Centraal have collaborated to provide a traveller experience worse than Luton Airport. I thought it was illegal to cram cattle into windowless airless spaces like this for long periods. I guess UK passengers are sub-cattle post-Brexit.

The lounge doesn't exist. Instead, they now give you a coffee voucher and then treat you like an animal. All Eurostar trains from Amsterdam are delayed