Eurostar

Comfortable & Convenient Eurostar Experience Eurostar is truly a great way to travel — fast, smooth, and very convenient. The seats were quite comfortable, making the journey relaxing from start to finish. I also really appreciated that they provide an app where you can easily check your booking and even reselect a better seat if available. Super user-friendly! Overall, a pleasant and hassle-free experience. Would definitely travel with Eurostar again.

The Eurostar is a brilliant way to travel from Paris to London. You must go through passport control before entering the platform and are required to check-in two hours before departure. In addition to passport control there is a security checkpoint and you are required to carry all of your luggage. The train compartments are comfortable, however the baggage areas fill up quickly so you will want to queue up early to ensure you are able to stow your luggage as you enter the train car. The cars are numbered on the outside to make it easier to find your seat assignment. The train has two cafe cars where you can purchase sandwiches, snacks, soft drinks, and alcohol. You can also purchase the London public transportation Oyster Card that is used on buses and underground tube trains. The journey from Paris to London takes about two and half hours. The picturesque countryside speeds past as the Eurostar travels at speeds of 298 kph (185 mph). The ride is very smooth; the only downside was riding backwards the entire journey. Apparently there is no way to turn the engines around at the terminal. Other than seeing the countryside pass by in reverse the Eurostar provided a pleasant way to travel between France and England.

The Eurostar Business Premier Lounge in Paris is a fantastic place to relax before boarding. The atmosphere is calm and elegant, with plenty of comfortable seating and a stylish design. The lounge is spacious, quiet, and perfect for working or unwinding. The staff were attentive and professional, and the overall experience made my journey feel smoother and more enjoyable. A great way to start any Eurostar trip!

What a pleasant experience taking the Eurostar to Brussels. Train is efficient, interior is clean & well maintained. Staff is helpful and organized. The booking system was also quite easy using the app. If travellers book in advance they can score great deals & savings on ticket prices making travel across Europe comfortably affordable.

Absolutely exceptional customer service received by the duty manager Selin at Paris station where she went well and truly above and beyond the definition of exceptional customer service and placing the customer at the centre of everything that they do. This included she volunteering to assist me carrying a 30 kg bicycle bag from their office directly through customs and to the train carriage which was approximately a 10 minute walk for both of us. Her customer service focus dedication and professionalism needs to not only be acknowledged by the company but also used as an example in all future customer service training whereby she clearly demonstrates that she doesn’t simply use Marketing slogans such as we put the customer at the centre of all that we do or similar her actions prove that she actually lives those core values

Absolutely loved the train journey from Paris to London. , delicious two course meal provided the train staff were fantastic. wheelchair assistance service was brilliant.

Comfortable fast easy ride. Well worth the experience for train lovers. I would recommend spending $50 extra for leg space and food service. We were held up due to fatality on train but staff kept us informed of delay. Not their fault these things happen.

Service on the train itself was fantastic. We took a return trip to Paris from London. Purchased a few days out and I’m sure if we made our mind up earlier tickets would have been cheeper. Paid $700aud but I think economy would have been considerably cheaper. The only criticism I have is the ridiculously busy waiting area with poor amount of seating and quite dirty.

Eurostar managed to turn an already difficult journey into a masterclass in cruelty and incompetence. I arrived 30 minutes before departure with a broken arm in a cast, visibly injured and struggling, and their staff still refused to let me board my own train. Not a shred of assistance. Not a single gesture of basic human decency. Instead, they forced me to pay £40 to take the next train--as if penalising an injured passenger were perfectly normal. The sheer indifference is staggering. This is a company that markets itself as a civilised, seamless way to travel. In reality, it treats vulnerable passengers like an inconvenience to be monetised. No help, no compassion, no professionalism--just robotic rules and a total absence of common sense. Eurostar should be ashamed. I certainly won't be travelling with them again.

We utilized Eurostar in our transition between Paris and London. I had taken the Eurostar round trip from London to Paris and enjoyed it then as well. We had first class tickets and while they are a bit expensive (costs less to fly in some cases) we could the trip to be worth it. Getting on the Eurostar is pretty easy but you will need to go through security which was no big deal. When we arrived for the train, they told us a train would be leaving in 10 minutes if we wanted to switch (and we did). This was a big help and got us to London early. The accommodations were very nice. The train is quiet and the attendants were very nice. The ride was smooth and fast. We almost preferred this way over flying - it's just a bit more expensive if you go first class

The Eurostar arrived safely and on time at the Paris train station and with an easy exit I immediately noticed the dramatic architecture surrounding the entire ceiling, it was undeniable that this was Paris. Felt safe with a large armed police presence unlike London and plenty of bathrooms nearby. The major issue was the traffic jam in front of the building that created an Uber/Taxi disaster and waited forty-five minutes for my ride to fight the traffic and find me at the curb.

I took the Eurostar for the first time from Paris to London and no complaints. It's a big train station that also

I decided to take the Eurostar from London to Paris. It was only a two hour ride. I booked my ticket online. The price is based on when you purchase the ticket just like the airlines. If you wait until the last minute the price doubles. So purchase your ticket at least 2 weeks before your trip. The train station was very clean. Remember it is international so you do need your passport and you have to go through customs. The seats inside the train are very comfortable but small. You can a more comfortable seat with more legroom for more money. Eurostar is very busy and there are multiple trains departing from the station so be prepared for the crowds. Get there about 2 hours before departure. Otherwise, I had a great trip to Paris with Eurostar.

It was so easy for us to get in with the help of our tour guide. The check in process was smooth. Got on time and off to London. The train seats were convenient. Appreciate the spaces for the carry on luggage. Great time to travel not to crowded.

Disappointed with Eurostar first class. We boarded in Amsterdam enroute to Brussels- only a two hour trip. Due to the fact there was only one steward for the first class car (30 guests)- we had NO FOOD OR DRINK service for the first hour and ten minutes. And then I was served refigerator-cold French Toast. No alcohol offered. I've had much better airline and Amtrak food and service. Don't waste your money!

Buying tickets online was easy with the app. They showed up as QR codes that I could store in my Apple wallet and scan at the ticket gate. The trains were basically on time (within about 10 minutes) and they were clean. There appeared to be plenty of room in our cars for luggage -- and some people travel with a LOT of that. We rode the Paris-London route both ways in the Economy section. Departure logistics are a little "funny" between France and England due to the EU/non-EU state of the world, but arrival is a breeze since you'll have already cleared security and immigration during departure prep. It is worth noting that the gates to from the waiting area to the trains do not open until 20-30 minutes prior to departure, but the recommendation is to arrive at the station much earlier so that you can clear security and get to the waiting area. Overall, it was fine and we spent less time than flying between these two cities.

Took the train out of Gare du Nord the other day and it was a quick and easy process. There are luggage holds for larger suitcases by the door. Smaller suitcases can be held in the overhead rack and small bags can be placed in between the seats. Wifi was complimentary and worked well for most of the journey, even under the tunnel. The ride was quiet and the air conditioning made the journey comfortable. There are a couple cafe cars serving coffee, crisps, snacks, and sandwiches. They take Euros or Pounds. Staff were in uniform and appeared to be bilingual. Train was on time leaving Gare du Nord and arrived on time at London St. Pancreas.

Had a train cancelled from Cambridge to Kings Cross to get on my Eurostar train from London. Called Eurostar immediately after they cancelled but no answer for 40 minutes before I hung up. I tried againa few more times but was SOL stuck in Royston and couldn't make it to my departure. This was about 2 hours before my departure from London by the time I got a hold of someone it was too late change tickets. Now they won't reimburse or rebook me. Never travel with them . I understand the UK trains aren't their problem but the no answering the F'n phone should be.

Easy to book and seats are very comfortable. I wouldn't get the business class I think it's overrated. The standard seats are perfect.

My outward train was cancelled by eurostar the evening before I was due to travel. I received an email after 8pm, conveniently after their booking office and helpline were closed. I was told I could exchange my ticket but there were no available tickets due to the last minute nature of the cancellation. I was left with the only option but to buy a last minute flight at huge cost to myself, more than doubling the amount I had already spent on the train ticket. Despite being out of pocket over £200 I only received half of the value of my ticket back: less than £70. My return journey from Paris on eurostar, and was chaotic, badly organised, overcrowded and I was only able to board the train with 10 minutes to spare. I will never travel with eurostar in future and would recommend anyone using this service to have a back up plan for alternative travel!

Terrible, unwilling to help in person and over the phone. Had to pay for additional tickets even though I never got to use my connecting train tickets.

The Eurostar is the company that has a train service from Paris to London. It's a high-speed service in Western Europe. They have really good service at their office in Gare du Nord in Paris. You get to go through the Channel tunnel.

Would give zero stars if I could. Train delays, ZERO communication, no access to restrooms or food/water while waiting HOURS. Absolutely horrible and dangerous conditions while trying to get on our train to London from Paris. Would never recommend this train, I will fly instead next time!

Prepare to be herded like cattle once you make it to the Eurostar area. Located on the very top floor. It appears the stairs go to nowhere. LOL. The platform is out of vision. You first have to go through security and border patrol. But score, they finally stamped my passport. I miss getting my passport stamped. They have WiFi on board, but it's not great. If you pay for standard premier, you get a more comfortable seat with a light meal.

The first train we took to Lille Europe (from Disneyland Paris) was late by an hour and a half. So, we missed our Eurostar reservation to London Pancras. Eurostar reps were able to put us on the next train. We weren't seated all together (10 of us) but 9 were all in the same car and 1 in the next car. Was so happy that they were able to accommodate us and the customer service people at the station were super polite and helpful.

Terrible service. Left stranded in Amsterdam with no trains due to industrial action which they must have known was likely but didn't warn us. Impossible to get hold of to discuss alternative transport. Had to very stressfully book a flight home as everyone else was trying to at great cost. Once home Eurostar say they won't cover the cost of a flight because it's not "comparable" whereas apparently a 14 hour coach home is! Customer service are pointless at best, but usually just patronising. Do yourself a favour and fly. Had a similar experience with easyJet not long ago where a flight was delayed by 4.5 hours. Filled out one form and they provided compensation over the cost of the flight, no problems. Eurostar need to seriously look at their refund and compensation policies if they want to keep competing with low cost airlines. Avoid if you can!

Can't say enough good things about the staff inside the premier cabin. Lydia and Tresore were so helpful when it came to assisting us with our kids food allergies. Really appreciate their help and all they did to make our trip safe and enjoyable.

We booked transport from London to Paris in Business Premiere section. The London station was very clean and there was available seating. As it got closer to the time of departure it did fill to standing room only. Customs was super quick. I did have to remove my belt going through but no big deal. Passed through both UK and European customs in about 5-7 minutes. Boarding was a breeze. We had reserved seats so we were not in a rush. The coach1 we were assigned was very clean with plenty of leg room. I am 6'4" and I didn't want for anything in the way of space. The Lunch of chicken with coleslaw, bread and a dessert was good. Served while doing 240Km/H is pretty impressive. The food was good, not great. Worth it though especially if you were hungry as I was. The journey was easy. So much more pleasant than flying. It does take a bit longer but if you factor in the airport time, it's comparable and you have a nice view for the vast majority of the journey.

Same day service. The IDEA works: a high speed rail line between high-profile European cities, but the product has taken a precipitous decline since the merger with Thalys. First leg: Gare du Nord-Brussels. Okay. No service on board in the premium car, but a short (1:20) trip and pretty much on time. What is noteworthy to the non-EU guest is that the train stations at Brussels and Paris are NOT heated (nor would they be cooled in the warmer months), and there really is nowhere to sit. Second leg (the next day): Brussels-Amsterdam. Unmitigated disaster. After rushing to get to Brussels Midi from Aachen (a two hour drive) and finding the hidden car rental return area, I found the platform, and was relieved to be 45 min early. I waited until 10 minutes prior to boarding, assuming that my train would be there right away ... ONLY THEN did they post the 80 min delay (train hadn't even left Paris yet), so obviously they knew; no train was going to magically materialize in Brussels. Why wait? Insult to injury: I had paid for first class and the lounge was closed, so I was left to freeze (about 50 degrees and drizzling) on the platform where there isn't a single bench or chair. Not one. No exaggeration. No mention of the lounge being closed. No way to communicate with the company (chat, phone, email - nothing). What a s*!t show I'll fly going forward. Thanks. That was too expensive for me to overlook the poor treatment.

The Eurostar service from London to Paris and Paris to London runs an excellent service that was on time, fast, clean and efficient. The operation on the British side in my opinion was much better organized and st. Pancras station is a beautiful and well organized station ... Gare du Nord on the French side was shabby and less organized. Eurostar provided an excellent service and was a far more enjoyable experience than flying. I will continue to use this service in the future. Prices were fair when booked in advance.

I swear, reading the Yelp reviews had me stressin our WAY BEFORE WE CROSSED THE POND!! I was seriously dreading the process. But, shoutout to all the Yelper's that said to arrive early. (Mad props to the ones that show up about 5 minutes prior to departure! You live on the edge!!) So, I did post a picture of Eurostar's Step Process. You'll actually see this banner as the escalator rides up from Gare du Nord's main lobby floor. Our Eurostar was set to depart at 5:04pm (Friday). Before you even reach Step 1: Ticket Scan- you will need to pass through a set of lines (depending which type of passport you have- EU, Non EU, Identification Cards Only, etc...). AND to get past this- Eurostar agents will look at your tickets. We arrived EARLY (2.5 hours) and were kindly told to give it 2 hours. I asked the agent if it was okay to wait at the Eurostar area (by the banner I posted) and she said it was ok. There are also 2 monitors above this first entrance letting you know which departures are allowed in. Now, once past this- you head to Step 1: SCANNING TICKETS. We scanned our tickets and waited in line for 53 minutes. That's right. Mind you- it seems daunting. You're standing & there's no comfortable seating area here. But, there are other passengers that are passing through because those Eurostar trains are close to boarding. ** Believe me- once you realize the whole departure process- you'll understand space is an issue at this Eurostar location *** Once we passed Step 1, Step 2 was having our passports stamped by French Officials. It was less than 2 minutes. Step 3- having passports scanned by UK officials- less than a minute wait. Step 4- Customs... having your bags scanned on a conveyor belt. Less than 5 minutes. Our Eurostar was on Platform 5- which meant we'd wait in Porte B (at the end of the Eurostar terminal). Bathrooms are super clean & Porte B even has a second level waiting area with charging ports and long semi cushioned benches. Thank goodness it was well staffed for our departure!! *** NOTE TO SELF*** I HIGHLY suggest you use the restroom BEFORE approaching the Eurostar area! You can find Gare Du Nord's toilets next to the Police Office! € 0.80 for use!!

I took the Eurostar from Paris to London and it was a pleasant train ride. The Eurostar is located a few floors above subway level. Try to get to the station about and hour before to check-in and find your seat. The train is prompt and you do not want to miss it. There are places for food and drinks on the platform if you need it. The train ride was comfortable. Luckily, I got a car with a few seats in it. There were some tables and it was spacious in the car I was in. I am not sure how the seating assignments are, but there are also cars where it is filled with seats and rows of people. There is a car that serves food and they also take euros and pounds. Overall, a great experience on my way to London.

Simply put, Eurostar is the quintessential paradigm of inefficiency. It took an unfathomable amount of trial and error just to find passport control for Eurostar in this massive labyrinth of a station. Fortunately, one station employee was able to point us in the right direction (because having adequate signage is apparently not a thing at Gare du Nord station). For some reason, Eurostar did not deem it necessary to widely inform passengers about the Customs officer strike; we only found out about after overhearing conversations from fellow passengers. I tweeted them to get more info about it, and get some recommendations on what we should do to prepare. Not surprisingly, I never received a response. Anyway, we make it to the registration area, get in the back of this ridiculously long line and pass through the first area without incident. We saw several tables bearing signage encouraging non-European passengers to fill out customs "Landing Cards", however, there were nothing but paper luggage tickets on those tables. In fact, it wasn't until we got in the passport control line that we saw a small pile of Landing Cards at the manual check-in desk. None of the useless Eurostar staff members made any effort to pass them out, or make sure that non-European passengers (all of whom were situated in a separate line, mind you) had a copy. As we were getting ready to go though the gates to passport control, this absolute twat of an employee (Arab dude with some slicked down version of a mohawk, cheap cologne and too small pants) nastily tells us we have to get out of line and go to the end of another unfathomably long line next to the one we were standing in (which was also filtering into passport control, by the way). We're all going to the same place, and there is virtually no signage letting people know where to go or which line to wait in. Not to mention that the first employee who checked our ticket didn't say a thing about us being in the wrong line. As much as I wanted to let him have it, I was just ready to get the fuck out of this goddamn country. So we get into the other line only to find that the line we were JUST IN a few minutes prior is now full of people on the EXACT SAME TRAIN WE'RE ON. Adding insult to injury, after a 3+ hour wait, we (as well as at least 100 other similarly situated passengers) missed our train... a situation that I'm certain we would not have been in had that asshole not needlessly delayed us. Ironically enough, that same guy was also the person they chose to deliver the bad news, which he delivered with that same rude, nonchalant tone that he used with us. Affected passengers were told to simply "take the next one". However, that one is the last train of the day. Since we're taking the seats of the people who are on that train, I can only imagine what the people scheduled on the last train are going to do. And this, ladies and gentlemen, is why Americans are sometimes compelled to act "ugly" in other countries.

We were traveling to London and took this two our train through the Chunnel. It was a very good experience. Be warned, you should get there at least 90 minutes before your departure because the line up for the UK customs is super long and a bit slow. Before that, you have to see EU customs but that wasn't too bad of a wait. Once past UK customs you have to place your bags on the belt of the scanner machine and then you're off to go. There was a lot of people standing in line and I didn't know which of the two lines to stand in, so I just asked at the desk and he directed me--very friendly. Boarding your train consisted of going down the moving ramp and then lifting your suitcase up onto the coach your assigned to. Then, find where your seat is and put your luggage nearest to where you are sitting for safety reasons of course. The train ride was relatively quiet, even at the 300km speed, but the WiFi didn't work properly. Thankfully I had my Orange Sim card that allowed me to continue working online. At times the train jerks back left and right so dot be alarmed when it does.

The one star is for how beautiful the exterior of the station is. Otherwise the service was absolutely outrageous. When I got to customs, an immigration officer who was blonde and absolutely rude just chit chatted her way through every single person she had. No joke there was a 2 hour wait and almost all trains were delayed and hundreds of people missed their train. She's a huge component of that. The other immigration officers were so quick and very kind. Immigration officer (6142) had such a rude attitude. She asked what we did on a certain day and afterwards proceeded asking questions like what did you eat and what did you do on other days. Outrageous. She should've also asked me what time I took a poop and what time I sneezed or what time I went to bed cause that probably would've helped. We went with a tour guide and a group of 12 and half of the people in our group got left behind because of her making them miss their train. Luckily, Eurostar said they wouldn't leave anyone behind and that the main reason of the push back was because of immigration services. Oh I should also mention, she slammed my passport and stamped it so hard and said I only asked you questions because you don't have a visa which I did and when I showed her it she got sooooo upset at me for correcting her she held me there and acted real slow and finally gave me back my passport -___- what the living f**k. Other than that, such a beautiful building!! Fact, this station was suppose to be destroyed back in the day but government decided to keep it.

*Unfair Booking Terms & Conditions - Book with B-Rail - They kept 60 Euros for nothing* Seat reservations are NON REFUNDABLE under NO CIRCUMSTANCES. So beware, even if you make a mistake of any sort, and under difficult circumstances, they will make NO EXCEPTIONS. Really unfair company policies. I called within a couple of minutes of booking after the mistake happened but no chance to see my money again. They are knowingly keeping 60 Euros that they did nothing for and that I cannot use. Book through B-Rail - they have actual customer service.

Eurostar staff and rules are abusive, I was traveling for the first time with my dog and didn't know that I had to get an aproval because I have a small dog, so no seat needed to be reserved, because my dog always sit at my feet in every train in the world...to do this you have to wait 24h, but if you call customer services they can help you sooner, but they won't...they don't help you with the information, they don't give you anything, just an email...so why wait 24h, if my dog passport was ok and I already had a ticket, wich it was on the 27th when I booked...but on the 28th, they said that the worm treatment is expired...how can a treatment that you give a dog once a month can expire? Do they talk to a vet before they made this rules? No one would help me, they even laught at me and made fun of me wich is not profesional at all. They only have 1 person in charge of the animal control in Paris and desn't even know the rules, he just googled them and told me that I couldn't travel...so I tryed to get my money back, but they said that I have a standard ticket, wich was expensive to begin with...so i wasn't able to travel, and they wouldn't refund my ticket and I think this is abusive ...they could at least refund some of my ticket, I payed 250 euros, not 40 euros...the tickets have different prices depending on the time and date...like you are purchasing a plane ticket...but in the train I think it shouldn't be these big differences. Don't chose eurostar to travel with your dog or cat, there are other rutes available.

I'm sad, I never thought anyone hated me. Until I rode on Eurostar from France to London. The French (you may not believe this... ) but they are very aggressive towards Americans. We purchased our tickets just like we did in London and from there on the similarities ended and our trip devolved into what could only be called utter madness. I'm pretty sober. So forgive me if I come off as jaded or even a little pissed but these racists seriously deserve very little respect. We paid almost double to get back to London. I guess for as much as the French detest everyone, they also hold a high value on traveling to the British isle. It COMPLETELY sucked. The ride the service the attitude was just CRAP compared to the trip from London. If you want to ever feel like someone just detests your guts vehemently then this is the place for you. They WILL hate you severely just for the small token price My train ride was 9031 and we departed the station at 1 in the afternoon. Let's go into that. We arrived at 7:30am to the station and we spent an hour and a half trying to get our locator forms filled out before being told our COVID test expired. It hadn't expired yet in fact it was less than 72 hours old but done in London. They did not accept it. Sending us SOooOOooO late to get tested. I mean I assumed their jobs we're to get people on the train. But apparently it's the opposite. They are happiest when we miss our purchased tickets I never ever saw anyone so pleased as to dismiss us as your morning operators were so thrilled, so disgustingly courteous. We had to reschedule and we were given less accommodations then our previous booking. Altogether I'd rather fly. It's the same price and you won't run into idiots. Claire and Alexandra were the only nice people on the train. Except when they were trying to talk to me another passenger accosted me in front of them and told me off. Instead of telling the passenger anything they smiled as he told me to "stop being disruptive" so I had to get up myself and chase his Lilly liveried butt back to his seat. Which at that point their facial expressions changed from the pleased look they gave the rude guy to a more horrified look when I showed them his cowardice. Next time, you should make them sit before I embarrass them. Everyone else on this train from the crew serving me to the people who made me sit where I am now (crowded cabin) can go suck on an egg. Especially the morning crew complete failure to not being able get people who showed hours early onto their trip.

5 Star Experience! I am so happy we took this train instead of flying. If I could give one piece of advice it would be TO ARRIVE EARLY. The process takes a long time to get through customs and ticketing. We arrived at 0545 for a 0710 departure and it was perfect. The process is similar to flying. You have to put your luggage through the CT Scanner and go through security. The UK Border Police Officer asked us lots of questions ( How long are we staying? Do we have our itinerary? DO we have a hotel reservation?) But the officer was very professional. Eurostar has SO many employees to help customers every step of the way. Once we boarded the train, we found the seats to be very comfortable. The train goes very fast and I was a little motion sick but did okay. Going through the underwater tunnel was just like any other tunnel- except it took about 20 minutes. You can't see any water, since you are traveling below the water ( very interesting concept!) The train left and arrived on time and we couldn't have asked for a better experience. I highly recommend Eurostar!

I made it to Gare du Nord 15 min before departure and breezed through France customs and UK passport control, making it to my train 4min before departure. Friendly efficient staff unlike some of the other reviews I have read here. You just have to go with a good attitude and a smile on your face. I'm sure the staff have to deal with a lot of irate passengers. The train was clean with comfy seats, semi-smooth ride. Great on-broad service

I traveled with Eurostar round trip between Paris and London this past September 2018. I purchased my tickets prior to my vacation because they promoted a online discount. The station was easy enough to access and entering was very similar to dealing with TSA. However, once you enter the Eurostar waiting area there is plenty of comfortable while you wait. When boarding time came I was glad that I had upgraded to standard premier for a few extra bucks. Once on board the experience was very welcoming and the staff members were great. Soon after we departed lunch was served. I was also told that WiFi was available but I found it difficult to connect to. The trip from London to Paris was longer than I expected because the service was delayed a bit due to track repairs. However, the ride was comfortable and I enjoyed the views...until we reached the graffitied area of Paris. The delay caused me to miss my scheduled transportation pick up from the station. However, the station staff eagerly provided me with documentation of the delay that help me to obtain a refund for my missed pick up service. Despite the delay I would definitely take Eurostar again.

I really wish that the train system in the US was as accommodating and efficient as the ones in Europe. For Americans, Eurostar trains are similar to the Acela trains via Amtrak and go up to 180mph. I was able to prebook our tickets a few weeks early online from London to Paris, and with our business class seats, there was also a meal offered as well as snacks. There are also tickets sold at the respective stations that you're leaving from, but just like plane tickets, it costs less to prebook ahead of time. The seats were roomy and there was plenty of room to stow our luggage. The temperature in our car was also comfortable. Although it takes longer to go to and from the different cities by train, it's an easier experience and there are lovely country views that you'll pass by that you wouldn't be able to see on the plane. The staff during our trip was friendly and there is also complimentary WiFi (it's not high speed, but it's free!).

I booked 2 tickets to travel from Amsterdam to Paris Nord, the night before travel for a late evening train. Tickets were 298 Euro/ $325 US. When they came to scan tickets, I was told that our tickets were canceled by the company for unknown reason. I checked my account and sure enough the payment did go through. The conductor told us there was nothing he could do because the booking code was showing cancelled. He provided no explanation ever after calling it in. We were told to either purchase 2 tickets on the spot or get off at the next stop. So we bought 2 more ticketsto get us to paris. Two days later when I got to the states I informed my bank of the situation. I contacted Eurostar through the online chat on NS international website and provided them the booking code and Explained that I was due a refund. I was told to wait to be connected to someone to help. No one ever replied. I reached out via the WhatsApp number that was provided and same thing happened. No one ever replied back after the booking code was given. I never received any emails or communication about the cancelation, and was never made aware of any problems before hand. This happened July 22, 2024 and it is now August 7, 2024 and still no contact. I now see why they have over 80 percent 1 star reviews. Horrible, non existant customer service is what they have. The train ride itself was comfortable and we arrived on time.

We tried for 6 months to set up our trip on Eurostar buying the Global Pass and attempting to plan our vacation. The app hasn't worked well for us. The app on my phone anyway is much too small to see destinations so I did my planning on their website. I communicated with their customer service over 60 exchanges after their website wouldn't allow me to book 2 travelers to finish the trip. Their advice was counterproductive and they said we could rectify it at the station. Wrong again, the people at the stations couldn't help with the pass. We had to buy additional ones. Save your money and book your trip when you get here. The pass and all the reservations cost us well over $1,000 we could have saved for the actual tickets.

10/22/20 While looking something up in France, I was reminded of the train I took from London England to Paris France. The Eurostar Train was indeed the fastest train I have ever been on so far. I took this train after a small Christmas gift from my parents to see London England. Evidently I had been talking about visiting England for over a year. Guess they heard me. On the way back to Paris France, we took the Eurostar at St Pancras International. I couldn't imagine just how fast we would be going, but what is even stranger is how fast I got use to the speeds we were going. I would like to say I stayed awake the whole time on the train, but I fell asleep around the time we went through the tunnel to Paris France. The train was packed when we were there, but that might not be the case today with the Coronavirus Outbreak going on. Still I hope my wife and I get a chance to ride this train in a few years from now. I hope to get photos next time around.

Hundreds of people queuing up in the general hall for 90 minutes just to get into the preboarding area. They weren't letting anyone into the lovely big lounge. Some migration card that we should have had wasn't distributed so the British immigration officer got ticky with me for not having it. "It's on a table out there." I said "You find a table in all of that chaos, mate, good luck to you." He has forms right in the front window, but I have to go back and start again. 20 more minutes. The train is held up for all of You have assigned seats but there are a billion people, the bag racks are full, and a bunch of people have "unreserved" tickets. Nothing that I like better than booting squatters. If you're reading this, pay for business class or, better yet, head to the airport. There doesn't seem to be much time advantages to city to city rail on Eurostar.

I purchased tickets to travel from Paris to London during December 2021, unfortunately Omicron happened and the UK shut down. I called and messaged Eurostar to get a refund, under obvious circumstances you'd expect to receive relief since I was literally unable to enter the country, Eurostar was a complete disappointment. Never in my life had to deal with a company so irrational and inflexible. I was told my ticket was non-refundable nor transferable from the get go and my only option was to keep pushing out the travel dates to avoid losing my money. I live in the US, chances I will come back to do the exact same route are minimal, but I continued changing dates for almost two years! until November 2023 when Eurostar started trying to charge to update my trip. Called customer service again to get new dates without having to put more money on the tickets, I received no help whatsoever, ended up missing the train and losing my money. This is by far the most unaccommodating company. Covid was a painful experience which should have created conscious to be more understanding. I do not recommend traveling with Eurostar, most insensitive and obstinate customer service EVER.

Don't even think of this. London to Paris on 20 June. Passport control was a joke run by big top clowns. The automated system kept failing and a fellow doing a poor Inspector Clouseau impression wandered out from time to time with a hammer and a key and just kept resetting the system. The "Business Premier" lounge was like a refugee camp. Nowhere to sit. Looked nothing like the pictures in the website. Goodness knows what outside the club was like. On and carriage 12 on the 1:31 to Paris had no A/C. Outside temp 75 degrees - inside I guess at between 85 - 90 degrees. Worst train ride every. Eurostar should be expecting a raft of chargebacks as this is *not* what was advertised. Eurostar sucks balls.

I got a text. day before I returned to London from Paris I got a text saying 'your train has been cancelle. Sorry for the inconvenience' I'm now stranded in another country!

We traveled business class from Paris to London. Much nicer that dealing with all the travel and security at airports. We took advantage of the lounge which was beautiful ( of course as all public projects in Paris are) and a great selection of wines, coffees, and savories to munch on before the train departs. The Eurostar serves a lunch and is very stable and extremely quite. A joy to see what real train travel is unlike the dirty , decrepit dinosaurs that inhabit the east coast of the US.

Since then ive ridden Eurostar many times and I love it Booking is easier on line than on their app Can't wait to ride again So smooth and fast

Utter and complete chaos. Elbow to elbow crowds at both London and Amsterdam stations. Take a planes instead.

A part of me feels a little sad whenever I board this train because it usually signals that my European holiday is coming to an end. So far, of the three times that I have been to Europe, I have been on the Eurostar twice, both times have been from Paris to London, and London has basically been the end of my journey (though I generally ended up pottering around there for about a week). However, I still love the Eurostar, particularly since it is the quintessential high-speed rail train, and the last time we were on it it hit 320 kph. Also, even though I had become used to first class travel with my Eurail pass, economy class on the Eurostar isn't all that bad. The journey itself takes about two and a half hours, and honestly, I would rather catch the train to London than the plane. The other cool thing is that it now has free wifi, and you even get wifi while under the English channel. Mind you, the coffee is pretty ordinary, and as I have previously mentioned, since you have to go through customs before you board the train, I would suggest getting there about two hours prior to it leaving. Still, it is a pretty cool way to travel.

Eurostar changed our train time at check in without telling us, resulting in us missing the correct train and then left us (2 adults and 2 children) with no seats and left us sitting on the floor like animals. We had to beg other passengers to at least let our children sit down. And now, after many emails back and forward with the usual generic defensive nonsense, they refuse to refund us or accept any wrongdoing whatsoever "well you made it back didn't you? We fulfilled our service". I would whole heartedly advise people to avoid them at all (extremely expensive) costs!! Shame on you Eurostar!!

Zero stars for bad customer service. Treat customers with respect and give them a refund due to covid-19. Discusting service Shame on you Eurostar

Horrible experience I would not be traveling with Eurostar again. I had scheduled a ticket to visit Paris for the first time while staying in London and I didn't know they use military time, they could not refund me the money nor let me get in the train or get me a new ticket knowing I have booked it wrong... things happen but they didn't care to return to London I had to buy another ticket for the next day I am so disappointed that their costumer could not help me at all. Their workers were not very friendly either and they keep making comments such as "you're from America right?" So degrading why does that matter? Their costumer service suck! Why bother to have a costumer service if they refuse to help or do anything out of goodwill... never again

We picked up the Eurostar from Paris to London at the Gard du Nord train station. It took us quite awhile and a lot of questions before we figured out that you take the lift to the second floor and enter a security screening and passport control before you cross over to the waiting area for the Eurostar. Signage is pretty poor. Get there early to figure out where to go. Once the train is ready for boarding, you follow everyone down a secured escalator to the train platform. The train itself was just fine. You figure out which car you are on by looking at the signs pasted on the windows of the doors of each car. The overhead racks are large enough to hoist your carry on luggage into.