Kevin V.
Yelp
I had a pretty bad experience on my recent visit to the Ever Car dealership in San Francisco. I wanted to trade in my Tesla Model 3. The vehicle runs perfectly with no warning lights, performance issues, or service alerts of any kind. When I arrived, a technician inspected the car and gave the green light, which led to an initial trade-in offer that seemed reasonable.
However, once I started the buying process, the shenanigans started. After the salesperson went to the manager to begin the paperwork, I was now told that another technician had found a problem with the drivetrain. No diagnostic evidence was provided, and the car continued (and continues) to drive flawlessly. Anyone familiar with Teslas knows that if there were a real drivetrain issue, the car would either go into limp mode or not drive at all--and Tesla's system would flag it immediately. That didn't happen.
It felt like the original trade-in offer was a bait tactic just to get me in the door. It seemed like they invented a problem to justify changing the deal. My guess is this happened because I wasn't using their financing and declined their extended warranty--so the manager was looking for another way to get more of my money.
The salesperson seemed cool and really knew a lot about the car I wanted which I appreciated. But i walked out feeling slimed and frustrated.
I've had far better, more transparent experiences with CarMax and Carvana. I don't recommend doing business with Ever Car. Unless they get their act together and clean house of shady managers and finance people, I doubt they will survive as a business. These kind of tactics are unacceptable given that there are dealers that behave ethically and transparently.