Everline Resort & Spa Lake Tahoe - Destination by Hyatt

We stayed at the Everline for a family wedding and the experience was overall good, but let down by some of the reception team. The accommodation was very nice, though the bathroom on our room was quite small. The wedding was fabulous and the food was superb. The service during the wedding from bar and restaurant staff was excellent. The food for the main reception was exceptional, great quality, and served quickly and efficiently so noone was waiting. Wine glasses were replenished quickly and overall the dining experience was fantastic.|The main thing that let it down a little was that some of the reception staff were less than helpful. On check in, some of us experienced friendly and pleasant service, but some of us were treated with a minimum of courtesy and helpfulness. On checkout, we asked for a 2 hour extension on the checkout time for one room as we were not flying out from Reno until late afternoon. Despite the fact that within our family group we had 6 rooms and the wedding party had taken at least 15 rooms, the request was met with a fairly surly "no, it's not policy unless you pay $60". Another member of the team stepped in and said we could extend by one hour, which we did. It felt unecessarily unhelpful- it was a Monday, out of season and the hotel was very quiet and it marred what was otherwise a pleasant stay for a lovely occasion.|The other thing that felt a bit penny piching for a luxury hotel was charging for water bottles- somehting you had to look hard to see as the price was very subtly marked. We'd just come from the Hyatt Regency in Incline Village where they were given free as well as numerous other little free touches, so maybe the contrast made it a bit more obvious, but it felt mean.

5/5 for location and views, 4/5 for rooms Came here for a work conference, and I could have happily spent the whole time in the lobby, just working next to the fireplace with views of the waterfall and mountains. The grounds are beautiful, and there's a fancy little shopping area between the lobby/conference spaces and guestroom tower. The rooms themselves were fine. I had a beautiful view, which was the highlight. Otherwise, the rooms feel a little dated - no smart TV, no microwave (that I could find), a shower that would have benefited from a new shower head. The water from the taps was either ice cold or lava hot. And the desk, while nice, was clearly designed with a tall man in mind - it was a little uncomfortable to work at as a slightly above-average height woman. But, this would be a supremely romantic spot for a couple, and if I lived close, I'd be happy to pay the parking fee just to work out of the lobby on special occasions.

Beautiful location in scenic Lake Tahoe. Staff is incredibly friendly and welcoming. Food is very good and pool looks like fun for families. The rooms are definitely tired and the property is desperately in need of renovations. The housekeeping service only came once in a three night stay? Also they charge $35 for self parking for a lot that’s a five minute walk away. I chose valet at $60 only to wait 10 minutes each time for the staff to walk five minutes to get car? It seems like the property owners not Marriott are cutting corners to maximize revenue.

Spent 4 nights at the Everline Resort for a business meeting. Beautiful location and I found the facilities to be in good shape. The forte of the resort clearly is to cater to skier/snowboarders. Not on Lake Tahoe, but it is a relatively short drive away. Plenty of places to bike and hike nearby as well. Stopped by the large pool twice in the late afternoon. Never a problem finding a chaise. Overall, the service is hit and miss. The pool service and bar service at Sandy's were consistently excellent throughout my stay. Front desk staff--not so much. Not particularly friendly or welcoming at check-in. Had to call the front desk numerous times to try to reach the car valet. Frequently, it would ring unanswered. Also, had to call about housekeeping and/or refreshing of bath towels. Despite spending $2,000 during my stay (and being a Hyatt Explorist member), no one even bothered to ask how my stay was at checkout.

Amazing views all around!! Love the addition of little shops cafes and boutiques in resort. 3 jacuzzis were great too with 11pm closing was great and slippers and comfy robes. Self parking was easy and just have to walk a couple minutes up. The gym with dry and steam sauna in locker rooms was very great too! Would come back!

I checked in to this high end resort for a 3 day stay for a work meeting. Immediately after checking in I had an emergency with my two year old son back home which I had to fly home for. I asked the front desk if they could discount a little of my remaining stay. Within 5 minutes the GM approved for them to completely waive my reservation without any fees. The exact same day my wife had to cancel her Marriott to fly home (we are lifetime platinum Marriott members… meaning we’ve stayed a lot of nights with Marriott) she was to check in to her Spring Hill suites for a one night stay the following day. Marriott did nothing to accommodate or refund her. This is what GREAT versus Poor customer service looks like. Thank you Hyatt, you’ve converted us. Can’t wait to go back to this resort and experience it, it’s beautiful.

Location is great and very beautiful. But it is over priced with bad customer service. I have membership with Marriott and Hilton and used Hyatt first time. I was very disappointed with service. Front desk staff are very cold and not friendly. All staff are more like that they do not enjoy their jobs here. Front desk staff does not give out any information about resort when checking in. They don’t know much about resort services either. They told us house keeping services are every 3rd day but it is daily upon request. They don’t seem to honor any privileges of Hyatt members either. Any service with restaurants have many hidden charges and very different than what they advertised. They advertise only discounts but no hidden charges. You have to pay also tips on top of those charges. I was here for the conference for 5 days but I will never stay here again. There are many cheaper places with better service around. I like the location but not this resort. this resort is overrated in my opinion. After 5 days stay, I don’t feel anything good about the resort. The room was very small with worst view. Nothing was given free but charges for money. Any activity was more expensive than other places. We have to wait for check in even though we were on right check in time. They request to check out on time even my conference ends on 11:10 am. They want us to check out in time 11am. They seem to put all the customers with baby on same floor and I hear baby cries every night.

What a beautiful location! Good facilities for our business meeting as well. Sometimes place can be the key ingredient to a productive meeting. This was true of our visit to Everline. The beautiful surroundings facilitated a good connection across attendees. The catering was also above average, with delicious meals throughout our meeting. If you can overlook the high-priced valet parking--this wasn't a problem in my (business) circumstances--then you'll enjoy everything about this place.