A P
Google
I stayed here specifically to be near the concert venue, and the location did not disappoint. Getting to the resort was smooth and hassle-free, which made the trip feel instantly more relaxed. The resort itself was massive—actually a network of connected properties—so navigating the layout took a little patience, but it was impressive in scale. Being within walking distance of the event was a major win and definitely made the experience more enjoyable.
The complimentary baggage storage was extremely helpful as we waited for access to our room. The digital check-in was effortless, setting a positive tone for the stay. Unfortunately, that momentum stalled when I returned to the storage area to collect my bags. The interaction I had there was unexpectedly unpleasant—Unfortunately, I didn’t have cash on hand for a tip, and when I shared this, the attendant, Jordan, he let out a heavy sigh and rolled his eyes. I asked my travel companion if he had any cash, which he did not. What followed was unsettling—the worker waved us off abruptly, continued making comments, and cast unpleasant looks our way. I understand that tipping can be part of travel customs, and I appreciate good service when it’s given. But respect shouldn’t depend on gratuities. Courtesy costs nothing, and being waved off like an inconvenience was disheartening. I hope this feedback leads to more consistent professionalism—especially when travelers are navigating different customs and systems.
Shortly after entering the room, I noticed the bedding was dirty, which wasn’t a great first impression. Thankfully, I was able to request a change, and housekeeping responded promptly.
Gerlie came by to change the sheets, and her kindness truly stood out. She greeted us with a gentle smile, handled everything with care, and made sure we felt comfortable throughout the process. It wasn’t just about fresh linens—it was about the grace and respect she brought into the space. Small gestures like this remind me how meaningful thoughtful service can be. Thank you for turning a simple task into a moment of genuine care!
While the room itself had some serious retro charm—and not the chic kind—the stay was ultimately a good one. There were definitely moments that tested my tolerance, like the loud AC, mysterious smells in random corners, and a room that seemed to sigh with age. But there were also wins: the digital check-in was flawless, and I genuinely appreciated the elevator security setup with key card access—it made me feel safe and cared for.
Food required a bit of a trek, so bring comfy shoes if you plan on exploring. Still, those walks did make discovering local bites feel like a mini adventure.
Overall, it may not have been perfect, but it had just enough bright spots to leave a positive impression.