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Exceptionally rude staff. Bellboy was outright saying things like 'Don't bother me. Don't ask me' when we asked for basic assistance.
Jacuzzi and Sauna wasn't working during the entirety of our stay.
Housekeeping was an absolute joke. Only replaced the towels, readjusted the bedsheets and left. No sweeping or mopping, no taking out the trash.
The structure of the cave itself was also cracking and left crumbs on the floor. We called the reception to send someone to take care of it, but were just left waiting.
If you are only looking for a pretty spot for your instagram pictures, you got it. But if you actually look forward to the services and hospitality provided, you will be left utterly disappointed.
We also bought tour packages from them after carefully looking at their itinerary and confirming that they were places we hadn't visited on our own. (Didn't want to repeat the same locations). On the day of the tour, we were taken to completely different locations from what was advertised to us (places we had already been on our own and were purposely avoiding repeats). Wasted an entire day of our trip and left us feeling absolutely helpless with no compensation offered.