Alex J.
Google
A very disappointing stay, we had such high expectations but sadly reality was far different.
Check in was fine, staff are ok, we had to ask them to show us around and they seemed annoyed to do so!
We were in three rooms, 603,604,605! The mould and slime on the wall in 604 was horrendous and we had to ask to move. They were not happy but it is unsafe to be in this room! There is black mould in the bathroom and a huge smell.
Breakfast is awful! See other comments! The staff do not greet you, they serve Brussels sprouts, onion rings, french fries and other random rubbish! We ended up having to eat out for breakfast every day we stayed. There is fortunately an espresso shop next door to get decent coffee.
Room service and turn down is abysmal! They cleaned our room and took our towels. When we asked for them to replaced we were told they had run out! We had wine and some yoghurt one day, three days later the empty and dirty bowls and glasses still remained in place.
The spa was nice but we got massages from two ladies who clearly were sick! They sniffed, coughed and spluttered throughout!
Went to use the gym and the staff were smoking cigarettes inside! Promptly left.
This is bordering a 2 star, it is no way a 4! We took it in our stride but it did dampen our trip considering how much we paid for this!!