Extended Stay America - Fort Wayne - North

The room we are in has been a very nice room to stay in. Everything in the room works. The bed is very comfortable! The kitchen in the Queen Deluxe we are in has enough room and appliances to cook whatever you would in a full size house and the dishwasher is a nice bonus. The staff has been very pleasant and helpful. Breakfast has always been available and the coffee is pretty good. Room has been clean and tidy could not be happier. The services they provide are excellent. This is a very nice place to stay if you are a vet or a traveling professional or in transition for somewhere to here. We have been very relaxed while transitioning from Boston, MA to Home.

We have stayed at this location numerous times due to its location and quick access from the highway. The rooms are spacious and clean. The front desk personnel are friendly and helpful. But, the best is its location. Easy in and out of the highway with lots of restaurants and shopping nearby. Also, the price is pretty good.

Positive: The hotel was in a good central location for my trip. Negative: The "I'll be back sing was out a lot when I wanted to ask questions. There was no sugar for the coffee in the morning. And the breakfast was only oatmeal. With no sugar or milk.

the place was fine but the customer service sucked. I accidentally booked a room with this place and immediately rebooked in less than 5 minutes and canceled the original booking and they wouldn’t refund me for the original booking with the wrong date. Honestly BS when It was clearly an accident and i rebooked in less than 5 minutes. I don’t respect this place.

Positive: The location. Easy to get to from the highway and easy to get back. Negative: My wife requested a hair dryer and was told that it would be brought over soon but it failed to arrive within the half hour that it took us to get ready to leave.

Hallways are pretty beat up, but the Rooms are better. There are no kitchen flatware or plates or anything in the cabinets, you are supposed to ask for it. But the real problem is the free WiFi sucks. They want you to pay upgrade fees if you want it to work well. How can some companies still be so cheap to nickel and dime their customers who may not be their customers much longer.

Service was horrible, never got my refund for my money every time I called about it, I was told, hold on and they hang the phone up on me if you want to lose money, I recommend staying at this hotel and every floor smells like cigarettes.

It's cozy and everyone lives there fulltime it had a decent breakfast with real coffee creamer for breakfast..everyone was nice I was three three days and ain't nobody put out...,should I take that personal or is it cauae iys was ten am in the morning

Staff was extremely friendly and helpful. Full kitchen with dishwasher and oven. Would highly recommend

Worst hotel to stay at. My original room smelt like p***. So I asked to be moved they moved me into 225 and in the midst of me moving. I forgot some of my belongings and they told me my stuff was not there anymore. Housekeeping. Stole my things. And all the manager had to say. We didn't see it so it must not be there. How about you ask the housekeeper?

Place is a dump. Our room smelled like someone cooked chicken inside the room everyday for a year.

In a word: disgusting. I got my own cleaning supplies and sanitized everything (and I mean EVERYTHING). Whoever gets my 3rd floor room next (mid June 2022), you're welcome. They charged a cleaning fee for my pet, which is reasonable and understandable, but could they at least use that to clean the room? The run-down: "Clean" towels had various hairs all over them (one long blond, one black/African American, neither of which could belong to me or my partner); stained sheets; all vents were filled with dust clumps; bathroom sink clogged and had an earring part lying in it (we don't have piercings); sticky, stained, & smelly carpet; place reeked of grease/fried foods; leak inside fridge so bottom shelf had 1/4 in. standing water (I put in a catch tray and a towel); I wiped down the fridge, stove, counters, table, and sinks and nearly gagged at the color the wipes turned; even after sanitizing shower, I still wore shower-shoes as the bottom felt slimy; ripped, stinky curtain on window; pillow cases look clean but don't look inside at the actual pillow . I hate giving bad reviews (I really mean it! I am usually super nice), but I think people should know the truth before deciding where to spend their money.

This was one of the absolute worst hotels that i've ever stayed in. This hotel was smelling of weed and me and my family told the man working at the front desk. This is completely unprofessional. Then once we get checked in then we go to our room which was 210. We walk in and then we see that there are spots on our sheets. I was disgusted. The whole hotel smelled like weed. I think that this is just gross. So this needs to be dealt with.

My husband and I came to Ft Wayne for a wedding. It was a cold rainy weekend but the ladies at extended stay made it bright and cheerful. We checked in super late Thursday night and the young women who checked us in was fast and friendly and even made a few recommendations on places that were still delivering. The beds are comfortable and the room temperature was easy to adjust. The bathroom was clean and the small kitchen was convenient for storing our leftovers. I took away one star because they do not provide a kettle or coffee pot in the room. It would have been nice to have tea in the evening or not have to go downstairs each morning for coffee.

Spend the extra $20 for a different hotel. I slept on the pull out couch. Why you ask? Because believe it or not that terrible thing was more comfortable than the bed in the room. Would never stay here again. Feels old and run down.

Shabby. No shuttle according to desk clerk, although we keep seeing a van with their logo loading and unloading passengers with luggage. Old, shabby furniture and carpet, fairly clean lobby. Rude desk clerks. No breakfast service, housekeeping every two weeks and no discount for the inconvenience. No common area, no I don't know where they would serve the breakfast they claim in their advertising. No pool or exercise room. No coffee maker. Kitchen tools available by request only and limited items. Doors slamming down the hall shook the poorly constructed, non insulated walls. Poor accomodations for disabilities. Window was open when we checked in and the room smelled smoky. Three hangers. No hair dryer. Seriously. We were told we had to bag our towels and return them to the desk if we wanted clean ones. Visible dirt on the phone. The carpet had smutz on it and what looked like popcorn and dry beans, even after our every other week cleaning, and there was also debris behind the bathroom door. I had to argue with the desk clerk to get a cleaning, she kept arguing that our room had been cleaned the week before, which it had not. I fail to see how only cleaning twice a month helps with Covid19, and why we weren't told about it until after we prepaid for a month.The top sheet was wrinkled and not crisp, as if maybe the housekeeper put a dirty one back on, so we checked with ultraviolet light, and there were bio stains on the side of the bed that had not been slept on, and since we got the light, I checked and they were also on the carpet. My companion was afraid of retaliation if we complained so he used the stained sheet. Some small spills on the dresser were not touched. The cable frequently lost signal for extended periods of time. The halls smelled like old salami. The vending machine was not refilled. The reviewer who said to spend $20 more on another hotel was right. The Sunday housekeeper slams and bangs door or something in a steady, wall shaking rhythm. So much for a day of rest.

3 stars for the hotel, but one extra for the great service. I was in town for a very unfortunate situation. I needed to check in early (approx 10am) before spending the entire day at hospice. I called them and they did accommodate me. Then on my day of checkout, I had to unexpectedly leave urgently that morning. It was very early, about 6:45am, front desk clerk doesn't arrive til 7am. I arrived in the lobby unsure what to do. Luckily, another employee, who was on the phone in the back, had heard me come down. She came up to the front to assist me. She took my keycard and my email info. Not too much after that, I did receive an email with my receipt. This was such a huge help. Thank you! This hotel was well priced ($70 approx plus taxes). The hallways definitely need some ambiance.. add some artwork, lighten the paint work and change out the fluorescent overhead lighting... and yes, the elevator has an odd odor. For the room, I again suggest to add artwork to the walls. The furniture and decor could definitely use an upgrade as well. But, this is a budget destination so you do have to set your expectations. I was only there for two nights, and was truly only there to sleep, so I didn't get the opportunity to use the kitchen (other than the refrigerator).

It was a terrible stay. The people above us not only had a large dog that ran and jumped off furniture all night, the had children opening and closing the kitchen cabinets and slamming them. This was from 9pm to 12am then 4 am until we left, called office twice, the flooring between the rooms creak making it sound even worse. There was an odor and the elevator sounds like it's getting ready to break down. Will not stay again, too many other good options in the area.

I've stayed here twice. The rooms are nice and big. More importantly they're clean. Fridge and microwave in the rooms. Beds aren't the most comfy which is the only reason I am not giving 5 stars. Worth every penny.

Stayed here twice. First time was in 2014. Rooms are good sized, beds comfy- regular sized fridge. Allows pets. First time we stayed reservation was handled fine - price was what was quoted. There was however a huge party going on above us - front desk kept blowing us off about noise. Finally said we would call police ourselves - then - boy oh boy - things got quiet above. Fast forward to March of 2016. Call to make reservation through national reservation line. I'm quoted one price because I have a discount code - get a confirmation email without that price - advise the agent of that - she says it's coded in their system - will appear at check in. I say OK - since that is what happened the first time. Come check in time - no discount applied. Manager cannot be reached for 45 minutes - finally get her on the phone - offers me 20% discount & says corporate has to review. I say no to discount with manager because my discount code was higher. Our room was on the 2nd floor - elevator smelled horrific. Room was ok - but there were 4 of us staying in it. 2 adults, 2 teens. Only 2 sets of towels. Went to ask for more towels - was told NO!!!!! Not allowed. Really - then how are we all supposed to have good hygiene? Ended up making do with what we were allowed. Corporate conveniently couldn't find the email or that part of the recorded conversation was missing. I will never ever stay there again. Was it really worth losing a customer over $35? I think not.