Andria Proctor
Google
Hoping my review will save others going through what we’ve been through. We moved from our old storage unit to the storage unit because it was a lot closer to our house and it had really good reviews. We moved into the storage unit February 2023. We needed two units. One outdoor & one AC inside.
I spoke to the lady that signed us up in great detail, because moving two storage units is a lot of work and my husband and I were doing it by ourselves. She said that the indoor unit she was giving us was air-conditioned. I told her the importance of the unit to be air-conditioned. The reason is my father passed away and a lot of the sentimental things (including his military stuff) are stored in that unit. I also asked how often they raise the prices on the units because I know it’s normal for storage units to do that. She said maybe once a year and not by very much.
At Easter time, I went by the storage units and both exterior doors to the interior Climate controlled units were broken. Allowing hot air to go into the unit. The doors were not closing. When summer came around, I noticed the indoor unit was extremely hot. It was hotter than the outdoor unit. I mentioned this to them and they told me that it was a climate controlled unit not air-conditioned unit. I explained to them that when I signed up, I specifically asked for air-conditioning and they told me that it was an air-conditioned unit. They said they do not have any air-conditioning units. That’s not what I was told when I signed up. I put in a thermometer and the temperatures were getting up to 130° in the climate controlled unit. I immediately let them know that the unit was not climate controlled either because it is extremely hot in there. The lady that was working in there said she knows it’s been broken for a long time and to call corporate because they’re not fixing it. By the way, the doors did not get fixed for over half a year. So throughout the whole summer, the door did not get fixed as well as the climate controlled units were not getting cooled down because the swamp coolers were broken. I called corporate and let them know multiple times that the doors were broken and needed to get fixed and that the, coolers were not working.
I was able to move some items out like photos, and was able to preserve those but some of my stuff was damaged by the heat.
They have raised the prices multiple times since we’ve been there. When we first rented the units we were paying $470 for a 10 x 10 climate controlled unit and a 10 x 35 outdoor unit. It has doubled in the year we have been there.
If I signed up today for the exact same units I would be paying $327. I understand that the price goes up occasionally, but within a little over a year it’s doubled in price which is ridiculous. Also having broken doors that were not secured in a climate controlled section and having the climate control broken during the summer months is just ridiculous. We’re really frustrated because we were lied to from the beginning.
If you’re looking for an honest, good storage unit, I highly recommend dollar self storage off of the 303 and Indian school I believe. Their prices will increase but not ridiculously and the units are extremely clean and it’s very secure.
