Ezell's Famous Chicken

Chicken restaurant · Renton

Ezell's Famous Chicken

Chicken restaurant · Renton

1

64 Rainier Ave S, Renton, WA 98057

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Ezell's Famous Chicken by null
Ezell's Famous Chicken by Nate Watters
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null
Ezell's Famous Chicken by null

Highlights

A vibrant fast-food gem, this local chain serves up freshly fried chicken alongside hearty sides, all within inviting dining spaces that beckon for a leisurely bite.  

Featured in The Infatuation
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64 Rainier Ave S, Renton, WA 98057 Get directions

ezellschicken.com
@ezells_chicken

$10–20 · Menu

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64 Rainier Ave S, Renton, WA 98057 Get directions

+1 425 255 5020
ezellschicken.com
@ezells_chicken
𝕏
@ezells_chicken

$10–20 · Menu

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Last updated

Mar 9, 2025

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@infatuation

"While Ezell’s tends to be more of a grab-and-go kind of spot, a handful of locations actually have very pleasant seating areas. This strip mall location along Rainier is one of the nicer sit-down Ezell’s we’ve been to. It's bright with big windows and comfortable booths, and you can smell the frying chicken from the parking lot—which we love, but is probably a bummer for the gym goers next door." - Kayla Sager-Riley

Ezell's Famous Chicken Review - Renton - Seattle - The Infatuation
View Postcard for Ezell's Famous Chicken

Tayce

Google
Ezell’s is amazing! When i placed my order down, about 4-5 minutes later i had gotten my order. This place has amazing chicken and it’s so fresh! Although one time i was waiting for my order and around 20 minutes later i got my order. This was super unfortunate for me but while i was waiting, a worker helped me out and asked me how long i had been waiting for, i replied with 20 minutes and he immediately got my order out. Sometimes little things can change my mind to going back to this place. :)

Samuel Bowman

Google
Love love love this chicken! And this store in particular has always been great! The chicken is usually just coming out of the fryer when i get there. But when it’s not i ask how long till the fresh chicken comes out and i wait. Trust me, it’s worth the wait if you have to! And the cashier was so nice they brought me out a basket of fries on the house while i wait! Can’t recommend this place enough! I’ll definitely be back soon 😋🍗

S.E. Miller

Google
Had the Gizzards they was hot n so so goof. Definitely coming back for future visits.

JC Girl

Google
EDIT!!! I called the store this morning and spoke to Sandra, she was beyond kind and apologetic. Becauae of how she handled the situation amd herself this morning i will definitely try this place again. Customer service was great this morning. And the food that I did get by mistake was good as well. Just wasn't what I wanted. Thank you Sandra for changing my mind about your restaurant I ordered a delivery order on Ezells website and 40min later discovered I received the wrong order. When I contacted the store that lady who answered told me to call the deliver driver. So I did. He said he just makes deliveries and he can't help me he kept saying well I don't know. So I called the store again, and the same lasy told me that I would have to call back in the morning to set up a refund or replacement of food. Problem was I was just in the area for the night and had to be back to the airport in the morning. I asked her when the manager would be in and she said she wasn't sure. So I asked if she could give me an estimated time and she told me she doesn't make the schedule. Did not offer to resend my order or any other assistance before hanging up on me.

Elizabeth Schindler

Google
We pre-ordered from Ezell's for a family get-together. The food was ready on time and was delicious as always! When we walked in, we were greeted with a smile and the staff double-checked our order before handing it to us.

Ruth Arreola

Google
Don't get me wrong, I have been going to Ezell's for decades and love my usual fried gizzards, liver, and okra. I went to the Renton location today and sorry to say but my order was garbage. I ordered a pound of each, all spicy and was very disappointed. You can tell the oil hasn't been changed for a long time. The food was extra oily, dark, and bitter. The batter was thicker than usual and the liver was extra hard all throughout. I must say.. I won't be going to this location again.

Ku-Lungy Dragon Li

Google
Great customer service. 2 different employees checked in with me while I’m waiting for my food. Which isn’t even their fault as fried liver/gizzads always take longer—- they fry it to the order. They even hooked me up with a free drink for the wait. Food came out delicious too. Best ezells around!

Noel Tiongson

Google
The service is definitely 5 star. The staff was very welcoming and helpful. I got the 2lb chicken tenders. 1lb regular, 1lb spicy. My taste buds were let down. I couldn't wait for the flavor train. Especially for almost $50. But, it wasn't there. Popeyes, KFC, Church's chicken, then last Ezell's. Sad face emoji.

Noah B.

Yelp
Just dont go here. We got there, and there was no line and all the chicken was already made yet somehow it took 20 minutes for our food to come out. The place reeks of blunt and weed. The front door doesn't close all the way so there's always a draft of cold air. The chicken isn't bad, but there's no seasoning. And the french fries were like straight from the freezer to the plate without a drop of seasoning as well. Chicken tenders 2.5/5 Chicken thighs 2.5/5 Fries 1.5/5

Clayton J.

Yelp
I don't know when Ezell's started, but I know I have been eating it for more than 30 years, possibly back into the late 80's. In college there was a location on University Ave and I was no stranger. There was also a couple Tacoma locations I visited that no longer exist, but in the early days, the Garfield location was my mainstay as my barber was a block away. About the time the namesake was ousted, I noticed a decline in product. The piece of chicken got smaller, the flavor was inconsistent and service was in many cases incompetent serving the wrong order, or just general confusion in locations. A friend told me that an original owner owned this location and that the food here tastes as good as it did 25 years ago. I can tell you, this is not the case and I will be updating my friend with this experience. I came in for lunch today. I got the two piece lunch special. I could see the chicken and the fries, so I assumed I'd be on my way in less than 5 minutes. After 15 minutes, I asked for a manager, and he prepared my meal. The chicken was almost black from being overcooked and it was dry. The fries were limp, under-cooked and room temp, because they were cooked at the time of my order and the kicker was the roll was stale and tasted like it was day old. This was without a doubt the worst chicken I have ever paid for and ownership needs to be on scene to ensure this place is the flagship it should be. If I'd never had Ezell's before, I'd think anyone that recommended it was crazy. There was a time when it would satisfy, make you happy and all for an undeniable price. Now it's spendy, portions are tiny and it never tastes fresh. The fact that the rating for this place is 2.3/5 and a founder owns it tells you everything you need to know about what to expect. I would assume profits are coming from Franchise agreements. I will never step foot in this location again and it's questionable the next time I consider giving them a try. After decades of being in business, Ezell's continues to proves they are amateurs. It wasn't even busy and they couldn't keep it together and the women eating and cooking at the same time, I'm just going to assume that is a health code violation. An embarrassment to the legacy, neighborhood and reputation of a once world class establishment. Raising Canes is coming to Renton next year and it can't happen soon enough. With a presence in Seattle, Ezell's is going to have to step it up, or pad lock the doors, because no one going to continue to pay for this low quality, overpriced trash!!!

Celly C.

Yelp
It was a large hair in my food. I feel sick and I just want to say please use a hairnet, wash hands and be clean. Thank you

Derrick S.

Yelp
Just when I thought it couldn't be that bad anymore I went back to Ezell's chicken today after over a year of not going because of the inconsistencies in their food and low and behold..... chicken was either burned or cooked in old grease but either way it was completely unacceptable. My lunch is 30 minutes so to go there order and get back to work is my whole lunch. Very disappointed and can't see myself ever going back. Service was about like the chicken looks, not very impressive. I wish I could cut the star I gave them in half.

Jonathan H.

Yelp
This was my first restaurant in Seattle. I ordered the 1/2 pound chicken tenders with Cajun fries. For the sauce, I selected BBQ ranch, honey mustard, and Buffalo. The chicken was a little too salty for me but it was still Crunchy and delicious. My favorite sauce was the BBQ ranch. Customer service was great. The cashier was able to answer my questions since it was my first time eating at this chain and the food was brought to our table. Overall it was a great experience.

S. M.

Yelp
Can I give them zero stars. I've always wanted to try Ezell's chicken and when I was looking for a place to get lunch, I saw Ezell's Famous Chicken and decided to give the place a try. The place was nice and clean and I saw couple people eating lunch inside the restaurant. I go up the counter, grab a menu and I wait, and I wait, and I wait. The staff in the kitchen see me but they don't acknowledge me or come out to take my order. I waited for a few more minutes and finally gave up and left. I don't think I'll be going back there again.

Robert R.

Yelp
I have wanted to try their chicken for a long time, I just did and I was underwhelmed. In my opinion Safeway Chicken is even better and taste better. I was perhaps a little Swayed by the poor service and in attentive cashier and workers who seem to be engaging in some sort of conversation the whole time including the cook. You as a customer were an afterthought. Anyhow I won't be returning to the restaurant since it was ho-hum and overhyped.

Randy S.

Yelp
Over many years Ezell's has been on the top of our list for fried chicken in Seattle. Unfortunately, our recent visit and order of chicken was without question the worst fried chicken we have ever consumed. We truly couldn't believe how horrible it was. We ordered an 8-piece legs & thighs. Each piece was small in size compared to previous experiences eating Ezell's. For example, the leg was ~3" in length and ~2" inches in diameter, something we expect from Popeye's. But the worst part was the fact that each piece was dry and tasted horrible as if it had been sitting under the heat lamp all day. The coleslaw was off-tasting, like soap. The only thing that was as it should be were the baked rolls. So, overall Ezell's did not live up to their mantra, "fresh and homemade goodness."

Michelle R.

Yelp
This place is okay, coleslaw was bland, bbq beans was okay, chicken wasn't nothing special. The bread was good.

savanh p.

Yelp
I used to go there for years, this is it for me. half pound of liver is koo but the half pound of gizzards? not even a quarter lb. i hope everyone checks out their food before they leave the shop. ya'll a bunch of thieves. i used to get the fried chicken but the quality has gone down. done with this joint and sad but whatever. your business and now you have lost mine

Yanni Y.

Yelp
I've been door dashing Ezell's a lot recently their food reminds me of home ‍ their max and cheese is on point too

Vadim B.

Yelp
Terrible service. Took 40 mins to get my food ready. It was a lunch special for one person and shouldn't have taken that long. There was people that was getting their orders before mine even though I ordered before them. I do not recommend this Ezell location. Terrible customer service as well. Kept telling me to wait. Edit: They messed up my order and I got regular instead of spicy.

Angel A.

Yelp
Quality customer service! My family and I were so excited to support this black owned business! We've heard nothing but great things about their chicken and quality food. I was pleased to see the restaurant was featured on The Food Network which is like religion for a foodie like me. The chicken was fresh and hot. The sides were great! The serving size was better than expected. The fried okra and sweet potato pie were my favorites. The prices were a little higher than expected but definitely worth it! Quality customer service!

Brian F.

Yelp
I called in an order for pickup and was able to choose when I will be ready to pick up my food. It took about 20 minutes for me which is a short amount of time considering I ordered a lot of food. I ordered: two 3 piece chicken combo (one original and one spicy), chicken tenders, buffalo chicken tenders, potato salad, cream slaw, mac and cheese, and mashed potatoes. Between the original and spicy chicken I liked the spicy ones a little more as it had more flavor. Between the chicken tenders and the buffalo chicken tenders I liked the buffalo ones more. It was actually pretty spicy and more spicy than I thought. I liked the honey mustard sauce which was nice to balance out the heat. These orders came with a side of bread which was surprisingly pretty good and flavorful. Unfortunately they forgot the mac and cheese and mashed potatoes which are my favorite sides so I wasn't able to try these. The fries are your typical fries with Cajun seasoning. Overall everything was pretty good especially given it's a chain.

Khrystyn D.

Yelp
Old grease smell and no customer service. Don't waste you money or time at this place

Katia R.

Yelp
On 10/01/23 I arrived at 7:50pm to pick up an order. There was this employee with braided black long hair absolutely bullying and humiliating her co worker. The coworker was older maybe 40's and he was doing absolutely nothing wrong. All I saw was him trying to do his job and get orders done. This girl was absolutely trying to nitpick and find something wrong with what he was doing at all times. I felt so bad and I can't believe she is okay with acting like that in front of customers. Me and this other customer looked at each other just disgusted with what was going on. Poor man, I really wanted to stand up for him but I felt she would probably catch an attitude with me if I said something. This is something that needs to be stopped. Bullying should not be tolerated in a workplace environment. Seriously! talk to this girl or separate there shifts. Someone look into this!!!!

Anon ..

Yelp
ordered a half pound chicken tender and ended up getting less than a half pound of chicken. On top of that, they didn't give us our rolls. so check your orders before leaving. we saw another person coming back to get their rolls as well because they forgot it. The service was terrible with attitude.

Lora S.

Yelp
I have never been so sorry for a dinning choice ever in my life! I wanted to try both the chicken livers and gizzards, you have to order individually at a pretty high price. The gizzards were almost impossible to eat. Tough as hell! The livers had hardly any flavor meat wise, overcooked not fresh. The chicken was overcooked and so was the fried ocra. The mashed potatoes and coleslaw portions were small that came with the 4 piece dark meat meal. The mac and cheese was bland and chewy, not cheesy like the menu pic. The soda fountain was down and bottled soda had 2 options water was not free either. The staff was friendly but not thoughtful, they didn't think to bring plates, there were 3 of us sharing this meal and they didnt think to bring butter and honey for the biscuits. When I asked I recieved 3 each when there were 6 biscuits. My meal after tip was almost 70 bucks and the food was horrible. I was surprised they had customers. Ps I don't do negative reviews but it was THAT bad!

Angel L.

Yelp
If you want to come here, make sure they repeat your order to you. The employees didn't get the right order and doesn't even apologize. Maybe you should pay more attention to what the customer ordered next time. Horrible service, rude worker. At least apologize for wasting my time since I had to come back. But nope, they rather berate the customer instead and said at least you got food. There are better Ezell's else where than this place honestly.

Sandra M.

Yelp
Chicken, Cajun fries, and rolls were the best! The sides tasted bland. Mash potatoes tasted like instant and gravy had a thick layer of oil on the top. Mac and cheese was also extremely bland.

Jonie L.

Yelp
Sigh, so disappointing. Where to even start? My husband and I made a last minute decision to stop by and pick up dinner bc we haven't had Ezell's in a long time, maybe over a year? And it sounded good! We love supporting local businesses so thought it was a great idea to get some fried chicken and their yummy rolls! We got both spicy fried chicken and spicy chicken tenders, and two sides. It's hard for me to say this, but sadly everything was so disappointing! Both kinds of chicken were extremely dry and chewy! Almost unacceptable. Had we not been eating at home already, I might've wanted to take it back. My husband thinks it wasn't even fresh from that day - but how! We went on a Sunday night, there should be fresh chicken made that day. It was probably the worst fried chicken I've ever had, which was completely unexpected from a "famous" fried chicken spot we remembered liking in the past. So sad. The two sides (mac n cheese and mashed potatoes) were sad too - mac n cheese had no cheese or flavor, and the mashed potatoes were watery with no flavor either. Sigh - pass on everything we got. Two stars for good and quick service I guess? That's about it. Sorry, we won't be back.

Chong L.

Yelp
Tried this out 1st time. Love the ezells in Spokane and Seattlr off 45th. This location, disappointing. Order was wrong. Guy at front counter didn't give a shit about taking people's orders, listening to them, etc. Potatoes and gravy watery. Strange. Never had it like this at any other Ezells. Staff overall lack smiles, etc. Probably won't be back to this location.

Jonathon L.

Yelp
Best Spicy Chicken Strips in the world! It is my first stop after I land at SeaTac every time I am in town. Get the Honey Mustard with them.

Mike M.

Yelp
When I saw that the Ezell's Skyway location closed & there was a new Ezell's in Downtown Renton, my only thoughts was "a closer Ezell's to home". Which honestly didn't make a whole lot difference compared to the Skyway location. Sticking to what I know & love, I ordered the spicy chicken tenders & fries combo. Unfortunately, I did not know that opening this new location would make me lose out on an Ezell's location close to home. Because after going 2 different times at night, this location has got to be the worse chicken I ever had, which does not meet my expectations for an Ezell's. Taking a bite of the chicken makes a craving for Ezell's immediately go away. Idk if this is due to the fact that I am going late at night, but either way I will not be returning to this location.

Cardin N.

Yelp
Ezell's fried chicken is my number 1 favorite chicken in the greater Seattle area. I go here roughly every 2 weeks. Most people love the chicken strips but I just love the 8 piece special that includes 8 rolls. If you haven't tried the dinner rolls at Ezell's Chicken, you gotta stop by. Highly recommended from a chicken connoisseur.

Greg S.

Yelp
Went in last night for my very first visit and ordered a 3-piece ALL DARK meal to go. Unfortunately, when I got home it was ALL WHITE meat (all backs). Why would they do that? Couldn't eat it. Was so disappointing so probably won't go back.

James K.

Yelp
They are the worst. I ordered delivery and they never showed up. Yet, I was charged and they "claimed" that my food was delivered. Tried to speak with a manager, was told they'll be here tomorrow. Today is tomorrow, and I was told that they make their own schedule and they have no idea when they will be in. Bullshit!

Dave F.

Yelp
We thought we'd give this place a try. What a disappointment. Absolutely flavorless chicken. No seasoning whatsoever. It's clear that the manager has found a way to save money by excluding the ORIGINAL seasonings. We won't be back.

Lucky D.

Yelp
The one in Renton is my goto spot always good mannered staff that means allot especially during these times after covid and inflation. I don't mind paying a little more for friendly service.

Michelle H.

Yelp
My fiancé traveled to Seattle for work and we decided to order from this restaurant through Door Dash. We received a call a little after we ordered stating that they didn't have the sides that we selected for our meal, which was Mac & Cheese and Mashed Potatoes. Are we supposed to settle for a different side? We let the restaurant know that the other sides they had available we didn't want. The caller then stated my fiancé would have to cancel on his end. Why? You don't have what I ordered! So I let the restaurant know in the past if what I ordered wasn't available the restaurant cancels, DoorDash would give a hard time with a refund because it would seem like I changed my mind. He then stated I would have to and he didn't know how, really? So we refused to cancel and have it look like our decision. A couple of minutes later we received a notification that the dasher was on the way. With what? We called the restaurant, no answer. We called the Dasher and he was a very honest guy and let us know that the restaurant didn't give him any food. He said the restaurant told him just go! The Dasher said he couldn't cancel it on his end. We immediately called DoorDash because we knew that the restaurant would get paid but we wouldn't get any food. DoorDash put us on hold and was able to call the Dasher who we guess told them what he told us. They refunded us and apologized for everything. DO NOT SUPPORT THIS BUSINESS, IF THEY ARE WILLING TO DO THIS THEN WHAT ELSE WOULD YOU DO? Just because I didn't want to change my sides? We don't eat any of the other sides that they have but fries, go from Mac & Cheese and Potatoes to fries? So horrible.

Maria-Elena V.

Yelp
I have ordered from this place many times. There are usually warm and friendly faces. Placed an order on Ezell's website as I have many times before. Came AFTER the order was supposed to be ready. The people at the front ignored me for a while, then when they spoke to me they admitted they hadn't even begun my order. "Liz" behind the counter was EXTREMELY rude and rolled her eyes when I asked where all the old folks that had been working at this location were. "We ALL work here. Some people are new, some aren't. Some are just coming, some aren't." What's with the attitude? Just curious where the old faces were. Rude for no reason. Definitely won't be coming here again.

Chaston P.

Yelp
Sold me moldy peach cobbler. Gave me my $6 back but that doesn't help the fact that I already ate it.

Vicki B.

Yelp
This place was horrible! Served us old chicken (obviously left over from lunch) unseasoned gas inducing beans (put some baking soda in it to cut the gas), dry rolls, a sip of water and store bought Walmart tasting potato salad. I needed seltzer to settle my stomach. I felt nauseated. I am not sorry that I won't be back...yuck! Sweet potato pie was goooood!

Jen T.

Yelp
I read an article listing black owned restaurants in the community that the community could support and I chose Ezell's to check out. For covid19 phase 1.5, this Ezell's location has an 11 patron max for inside the restaurant. It was busy this past sat evening, I made it inside the doors while two others waited outside in line - all 6 ft apart. The line moved quickly and before I knew it, I was up in front giving my order. I told the cashier that it was my first time ordering and that I'd probably need a little help. I ordered 1lbs of chicken tenders with two sides (potato gravy and Mac&cheese) and a 2 chicken pieces with another two sides (potato gravy and bbq beans). The total came to $30 before tip. The cashier's name was Nigally(?) she was extremely helpful, super sweet and friendly. Loved her vibe! All employees were wearing masks except for one manager and one girl packing chicken into boxes. We drove our meal home and dug in. Here are our votes: 1/2 original 1/2 spicy Chicken tenders - not bad, not great. Meat was a little bland for us. However, we were really happy with the ration amount of chicken vs breading. Spicy seasoning has a little kick but not much. Chicken pieces- taste as above but amount of chicken on each piece was plentiful. Potato gravy - negative. Was watery Mac & cheese- we didn't get a chance to try but my choosy eater 2 year old ate all of it. Toddler approved. BBQ beans- really good! Bread rolls- wow! Yummmmm Overall, we will definitely try this restaurant again. It wasn't mind-blowingly good but also wasn't terrible that you'd never come back. We will try other items off the menu next time. It was a fun dining experience for our family.

Maxie S.

Yelp
Never disappointed when I stop by to get a quick bite to eat. Always fresh and tasty. Prompt and courteous employees! I always recommend non locals to try out any ezell's locations when visiting the Washington area! This location just so happens to be my number one go to!

Justin S.

Yelp
Decided to pickup wings for my wife and nephew after a long day at the park - so we were obviously hungry. Made my order to a worker that didn't even bother to greet me or smile. Probably makes sense with COVID and all so I'll let it slide. 20 mins after ordering, they tell everyone that it's going to be 15 mins longer because they ran out of bread/buns. Fine. Instead of 15 minutes, it took about 30 minutes before I received my order (basically an hour after ordering). Assuming the pickup was fine, we drove out. I had asked my wife during our drive home to see if the order looked right. We noticed we were missing a large order of mashed potatoes. Already waiting nearly an hour for our order, I was very very upset. I'm a very calm and chill person and believe everyone has bad moments but here's what made me take 15 minutes out of my day to write this review. I come turn the car around after driving for 5 minutes and inform the person (same guy that took my order so his demeanor/temperament didn't have a welcoming vibe already) that I was missing my mashed potatoes order. He doesn't say anything but looks at me as if I was lying, goes over to the counter and hands me the mashed potatoes - which, btw, was disgusting and watery by the time I went home to eat it - which I would argue probably was made this way. The guy doesn't even apologize and was like I had to explain myself as if I were presenting a case to the judge in a courtroom or something. Advice to management: 1. Find workers that want to be there and are detail-oriented. That exude the same belief as the mission statement you guys operate as a company. 2. When you make promises, it's not okay to overpromise and underdeliver when you say food is ready in 15 but it took twice as long. No apologies given and/or courtesy add-one on behalf of the restaurant (which is customary, but I don't expect this). 3. When you make a mistakes (which happens at times) people like myself (speaking for the general population) dont really care so long as you apologize and make things right. This worker clearly did not apologize or showed any care for me as a customer hence the main reason for this "wall of text" review. 4. The mashed potatoes were watery and was like as if an elementary aged student made it from powdered packets. The quality needs to be better or just remove it from the menu. A lot of customer experience mishaps here that sorely needs to be improved on if you want to grow your community of customers. Don't just live off of your loyal customers but think about new customers coming and experiencing a lackluster/subpar customer service - will they ever want to come back again? Probably not. I considered myself a loyal Ezell's customer but after this last visit, I'm not longer coming back.

Allen T.

Yelp
I know how hard it is to prepare food. If the food taste decent or good in any way i would rate it well. However the fried chicken (bone in ) was flavorful less and dry. The corn was cold and mushy Mac was cold but tasty.

J M.

Yelp
Stopped by for some Ezell's famous chicken got 1/2 spicy strips with BBQ sauce and fries. Still good with the spice in the coating and the flavorful BBQ sauce and love those rolls but not the freshness the food used to be before Mr Ezell sold off the business. They used to hand batter the chicken and fry it fresh while you waited. Now it seems to be prepared ahead of time and it is sitting before you arrive. Just a bit of difference in quality but I still come back for more!

Cindie A.

Yelp
Went in for the first time. Ordered to go, 8 piece with rolls. Came home and inside box was 6 pieces. Consist of 2 thighs, 2 legs, 1 wing and a dried out weird looking piece of breast, with 4 rolls. $23.09 plus cash tip! Wish I could take the tip back! Lol. Sorry I'm not going back!

Rick R.

Yelp
It's chicken. Maybe I was disappointed because the hype was so high but even the sides were lacking in soul.

Gail G.

Yelp
Very disappointed. I had my first Ezells in Factoria.. it was SUPERB! I wanted to take my sis in so since we were in the south center area ...we went to the one in Renton. We both ordered the half pound chicken tenders lunch special ...for $24.00!! Hers was cooked great with big pieces of chicken ...mine look like it came from the bottom of the barrel.. not much chicken and a lot of breading. I asked if I could get it replaced since it was dried up. I couldn't believe it was even the same place as the Factoria store... She said she would make it right so she took it back and when she came back I thought I would have fresh new chicken and she brought me (without mentioning it )spicy chicken as a replacement...which I didn't order ...and I didn't like ...and it was still small and dried up! I was very frustrated at the service and what they were even selling for a $24 lunch!! Won't go to any Ezells again cuz I can depend on quality.

Evonna W.

Yelp
I wished I could give 1 star but I have been going here for years and not had a problem until recently. I have never gotten sick and always loved the food. However, today was a different story. The food was so greasy it dripped oil as you picked it up. The beans were also subpar. I got SO sick. I have never seen fried chicken drip grease like this. I'm guessing that was the culprit. After talking to a few friends they also have experienced this recently and stopped going there. Eat there at your own risk until they fix this problem.

Herbie S.

Yelp
Yeah I'm done with Ezells. The chicken tenders has no flavor anymore spicy or original... sauces are too expensive for how little sauce they come with. Want me to spend another $2 to get enough sauces for tenders plus fries... c'mon. So skeptical about their Mac nowadays I just went with fries and actual was the best part of the meal.

Kristine K.

Yelp
We were curious as we heard that this place is Oprah's favorite. Of course why shouldn't we check it out right?? The chicken pieces were good-sized. The pieces weren't the typical small chicken meat you might get in some places. The skin was crunchy. The meat was moist and juicy. The white meat is white meat. I thought the mashed potato and gravy had more of a peppery taste than typical mashed potato and gravy. Overall, I think I you should check it out and do your own comparison.

Roshni N.

Yelp
Got a doordash order for my bfs birthday yesterday and he could not put the chicken down! Love this place...surprised to see the average rating but my bf highly endorses it As a vegetarian, I couldn't eat much from the menu so had the sweet potato pie dessert and WOW was it good. I will definitely be going back!

Tinna P.

Yelp
WHAT HAS CHANGED The three last orders through takeout the rolls are hard within minutes, I've tried to moist them with a drop of water and seconds in the microwave to no avail. The chicken tenders are fried too long. With a pound of chicken tenders, I never receive 2 dips. How in the hell do you eat a pound of chicken tenders with 1 small ounce of dipping sauce. Please tell the lead to NOT WEAR HER OUTSIDE COAT AROUND FOOD. If she's cold wear long sleeves. Signed Customer of over 10 years

Holly G.

Yelp
I'm giving one star for the crappy attitude of the most unfriendly person who took my order. No greeting. No smile. No eye contact. No please No thank you. This woman should be in the back of the house where she will be kept away from unsuspecting customers. She doesn't realize she is the first impression a customer will have and she is an important representative of her company. Being warm and friendly is part of the job. D'OH!!! This was my first experience at Ezell's. Also my last...because she also botched my $35.00 order. Her tip was what she earned by serving Soul Food and lacking any soul. Zero...nada...nient. One never gets a second chance to make a great first impression.

Anna S.

Yelp
Come moving day, we needed to feed 10 people fast, and Ezell's was perfect! Fast! Food was prepared quickly and was perfect. The chicken was crispy, juicy, and flavorful. We always get a mix of the original and the spicy flavoring, and are never disappointed.

Sarina S.

Yelp
Bomb. The fried chicken was some of the tastiest n crispiest chicken I've had. Wasn't greasy at all and the spicy was actually spicy. I had the Mac n cheese and potatoes salad as my sides - both were really good but I do wish the Mac n cheese was a bit warmer. Blue cheese dressing was delish. Really good prices for the amount of food. I'll be back