V N.
Yelp
We made reservation at 8 o'clock for 20 people and I get it's a huge party to deal with but we are wanted to experience this new place. While they are pretty adamant on you being on time for your reservations, you're not exactly guaranteed to play at the time you reserve. When the majority of us had arrived, there was another group of us that was still playing so we had to wait for them to finish so they push the time to 815 while we wait for the rest of the Group to come. However, when it got to our turn to play, the system was down for probably about 30 minutes so we couldn't play until almost 9. Also, when we were directed to our table, there seem to be some confusion, like there was definitely a section reserved for us, but for some reason, they told us that it wasn't and then come to find out it was. I wish they had a better way communicating to the whole group and making sure that everybody was able to find their way to the reserve section. There's a lot going on so when groups are starting to come in it would be nice to have somebody be there to direct and explain the game and all that because we were waiting for quite some time. Each race is about perhaps two minutes and you have to create an account to register your name if you want to, but it's not necessary. I was having trouble registering my name so I just played on whoever account was.
Your reservation will start regardless how late your party is, I think for the reservation it's about two hours of game time but due to the system being down, we probably played about an hour. This is rather frustrating, but nonetheless, we did play for a good hour which I think for some of us that's enough time to enjoy the experience.
Our server was so nice and making sure that everybody had their drinks and honestly was such a vibe with our group. The issue was when I had was two of my friends coming a little later and the bouncer was giving them a hard time letting them in. I had to go down there and see what was going on and it seemed like they weren't letting anyone in due to the system being down for a minute. I'm not trying to cause any inconvenience but the way they did not allow to my friends who are part of my reservations, was also frustrating. They were trying to allow people with reservations in first, but I had this reservation prior to this whole thing happening so it just didn't make sense why they wouldn't just allow the rest of my party to come in? Anyhow, it did get resolved rather quickly and my two friends were able to come in with me about 10 minutes later.
The ambience is my favorite part as there's a lot of neon lights going on and it's with theme for F1. It's definitely a great vibe for a group outing, and everybody gets to show their racing skills. Just know that there will still be technical difficulties with technology and try to be patient. I think everybody was excited about it, but don't give it too much expectation you might get disappointed very easily.
In the end, the staff did make sure that my group was having a good time and they gave me a card for the next time I come in that I could bring one other guess which is kind of crazy because I got 20 people that I brought over just to be compensated for one...