Michael B.
Google
This place may be worth going out of your way once to check out, but if you regularly buy Japanese records you will quickly exhaust its purpose. This place is primarily a City Pop gimmick/novelty store that sells OG pressings of the same 20-25 trending titles at inflated prices. On social media and in the store they primarily push the same titles by the same trending City Pop artists over and over (e.g. Mariya Takeuchi, Anri, Tatsuro Yamashita). Cool, but their business model seems to entirely focus on stocking these same titles over and over, which gets old very fast.
Also, INCONSISTENT WITH BUYING/TRADING RECORDS IN STORE!!! I one time brought a single LP for trade and got a good $10 in credit for it (sells on Discogs for ~$20). Next time I tried to sell them similar records (some which would sell for a little bit more), they say "I can't take this it's all cheap and I'm going to Japan soon." Wouldn't even give me some measly store credit for the lot of them (would have preferred that--primary reason I went to the store that day was to unload a stack of records that I was expecting at least $15 in credit for). By the way, their website literally says, verbatim, in their “Sell Your Vinyls” policy: “We will also collect records that have not been priced, If there are any records with no price, we can collect at the same time... Want to clean up your collection or clean records of belongings of the departed in your home.” But they didn’t offer this to me!
Finally, as much as I want to support my local record store (even though Face Records is actually a franchise in Japan), I'm not going to pay $180+ for something I can find on Discogs in better condition for ~$100. They also sell a bunch of stuff that should be ~$10 for $30+ (e.g. all the Seiko Matsuda LPs that are VG at best going for $35). I've dealt with them on Discogs before too and found that the record gradings were somewhat too liberal.
I'll probably still order a record here and there via one of the various Face Records stores on Discogs, but they have so many other competitors that I prefer to deal with, so that would be occasional (i.e., MION Records for example--they are amazing).