Fairfield Inn & Suites Abilene

I have stayed at this property many times over the last year for business. The location works great for me, as it is right next to the mall and easy access to get to it. There are several great places to eat around of varying choices in speed, setting, and price. It does tend to getting a little noisy at night, but it's not the hotel, its the traffic outside but its not bad at all just the random jerk with loud sound system or exhaust. The hotel has always been clean and in good repair, I can not ever remember having an issue. The rooms are well taken care of, the a/cs work well, the beds tend to be stiff for my liking (i have back problems) but the pillows are amazing!!! The staff is staff. They do their job with a smile and they are good at their jobs. Housekeeping isn't as friendly as front desk. Front desk will go out of there way to greet you will a smile, and try to assist you. The manager is amazing! Very attentive, I brought up 2 issues on my latest visit, 1 minor and 1 major and she jumped right on both. I definitely would recommend!!!

Horrible experience. I got to the hotel in the middle of a terrible rain storm. The next morning I woke up and there were several large cockroaches around the bed in my room. The desk clerk offered to give me extra points for the experience but the stay was deleted from my Marriott account (so I could not leave a Marriott review?) and there were no extra points. Never again will I stay at this property.

ALL the staff were so helpful and accommodating. The room was super clean and functional. The indoor pool was refreshing and clean. The breakfast was a “full” breakfast and delicious! I highly recommend this hotel if staying in Abilene.

Positive: Clean bathroom & room Negative: Need updates. Bed had a dip in the mattress- well used. Made it difficult to get comfortable- too soft. Need to update cell phone charging. Need USB outlets

We stayed for one night while traveling and found our room clean and the staff was friendly. This hotel is located in a congested area so don’t expect it to be overly quiet at night. Breakfast was as good as any hotel free breakfast. Walked to eat dinner with lots of choices nearby.

Positive: The beds were comfortable Negative: The key card didn't open the pool every time we went . I was quoted one price then my card was charged almost 100 dollars more.

The receptionist does not answer the phone. I have been calling for days. I need to talk with someone about my DEPOSIT that I did not receive back yet. Overall, the hotel was nice, and I enjoyed my stay. Answering the phone as a front desk clerk is one of the important tasks at work. Everything is five stars. And the housekeeper was awesome.

The breakfast is OK. They were out of milk for 2 mornings. The fruit bowl selection was not good, and there was no waffle mix. Coffe was good. Breakfast was passable.

We had a problem with our RV coming through Abilene, TX and needed a place to stay while it was repaired. We walked into the Abilene Marriott and had the wonderful luck of speaking to Joleen and Martina. They were unbelievably nice and accommodating. We had no idea how long the repairs would take and they said it wouldn't be a problem. We had some extenuating circumstances and they were amazingly helpful. They dropped our stress level to nearly zero and put a smile on our faces. They were just what we needed and helped salvage our trip. The stay was unplanned and yet we enjoyed our Abilene visit.

Rooms were clean. They smelled a little musty. They put our room next to the ice machine and next door to house keeping. They started banging the wall next to our bed around 5:00am. The air conditioner cover fell off the wall around 2:00am. Woke us up. So the sleep we got was very intermittent. They don't have a spa but have a nice pool. We were also across the hall from the fitness center. You could hear people running on the treadmill at night and early in the morning but that wasn't too bad. Almost forgot the bathtub started gurgling around 5:00 am. Probably because we were next to the house keeping room. Didn't have the breakfast offered. We tried to sleep in through that. If you stay there make sure to request a room away from all the noise if you want a good nights rest. Thanks for reading.

The location of this Fairfield is good if you need access to restaurants and Target. But other than that, this location doesn't live up to other Fairfield properties. It felt safe so that wasn't an issue. Our stay was during the pandemic so that affected a few things - no breakfast but they do have grab and go bags of granola, fruit, etc to get you by if you need those. You can pick them up at the front desk in the mornings. Pool is closed, etc. Pretty much the same thing a lot of hotels are having to do right now. The front desk person was very cheerful and helpful but I think she was on her own. We rang the bell several times when we arrived since no one was at the front desk. She finally showed up, and it seemed like she was having to help another family and there was no one to work the front while she was away. That's a management issue, not the worker's. There was no one at the front desk when we checked out either so we did it through the app and left the room keys in the box at the front desk. The hotel has some wear on it. The elevator carpet was pretty dirty with crumbs and other stuff on the floor. The furniture and frames on things had some dings and scratches, but that really doesn't affect the quality of your stay. The bathroom was pretty standard. Towels were nice and thick. Granite countertop by the sink. Shower head can be adjusted from streaming to pulsing. The beds weren't the most comfortable. We've been staying in other Fairfields on our trip and this was definitely the location with the most uncomfortable beds. Pillows were okay. The sheets felt thin and the duvet was super thin. If you like the room to be on the cold side, you're going to need an extra blanket. We only needed to stay one night so we chose this one because it required fewer Marriott points than the ones on the north side of town. I can see why. It served our needs but we've seen better.

I found myself stranded in Abeline after my flight was diverted to their small regional airport. We were told that there were no rooms in Abeline as their were many other flight diversions so we would be bedding down on cots at the airport. As a Marriott Bonvoy member, I took a chance and called this property. I was greeted by a wonderful person who said they did have availability. Even though it was late at night the same wonderful person got me through the check-in process as quickly as possible. After a good night's sleep, there was a more than adequate free breakfast and good strong black coffee. My room was clean, bedding comfortable, and there are plenty of dining options within walking distance. Five thumbs up!

The hotel was a pit. Unhelpful front desk. One elevator took 5 minutes to get from the 5th floor to the first floor. Walls, ceilings and floors are paper thin.

Seems old and it's a bit junky. Very little in terms of amenities. Toilet barely worked and clogged easily. Room wasn't filthy, but wouldn't call it clean either (i.e. tooth paste stains on mirror). Fitness room missing random free weights. Could hear guests walking above us while in bed. Definitely not worth the $95 total I paid for one night in the middle of the week during the off season. Guess they're still pricing based on amenities like pool and dine-in breakfast that aren't available now due to Covid. Expected more from a Marriott brand. I'll say that the staff was very friendly in the limited interactions I had with them.

The most comfortable bed I've ever been in. Check in was easy and very friendly. Rooms very clean. Bathroom spacious and clean. Elevator needed to be cleaned. Breakfast was excellent.

We were coming to Abilene to meet our daughter and decided to stay here at the Fairfield Inn and Suites. If I could give it 3.5 stars I would have, but since the friendliness of the staff was excellent, I gave it 4 stars instead of 3. We booked a suite online and requested an early check in, which we received and extra towels which we did not. The room was okay, expected a little better/more for a suite. The room was neat and clean, but the bed was a little firm. The counter in the bathroom was at about a 110 degree angle, so anything that could roll, definitely would roll off if given a chance. The parking for the hotel is very very limited. We had to park in the Hampton Inn parking lot next door. I think if I was in the area again I would try the Hilton Garden Inn down the street. It looked newer and had ample parking. Note: The A/C unit was pretty loud and right next to the bed. It made it fairly hard to sleep.

The only reason I give this a 3 rating is because the entire staff was always very pleasant, welcoming, and friendly. There were none of the forced, fake smiles one so often encounters. If it were not for the staff I would only given this a 1 rating. The pool was closed (the sign said "closed - danger"), the business center was "out of order" as was the laundry room. After a couple of days both our key cards stopped working and the little "store" by the front desk was never restocked with snacks and sundries. But worst of all, I got stuck in the elevator twice! Happily, the durations were minimal because the staff was very accustomed to having to reset the elevator by shutting off its power and restarting the whole system. It really seems to me that the owner, franchisee, or whoever, has decided to milk this place for all it's worth and the heck with the guests.

DO NOT STAY HERE!!!!!!!! We had a reservation and had to cancel with over a 24 hour notice. Our cancelation was due to severe weather that came through our area in Houston where flooding and power outages occurred. We were unable to leave our house. When we found out we were flooded in we called them immediately and cancelled and were told by the reservations people we would not be charged. Two days later they charged us for the full stay! They do not care if it is an act of nature or not. So you better risk your life in flood waters or any other act of nature beyond your control because you will be charged even with more than 24 hours notice!!

Good location: right off the highway and close to plenty of restaurants and shops. Parking right in front. Staff very friendly and helpful at check-in. Rooms updated with flat screens that swivel, so you can watch TV from the office or the bedroom. Indoor pool, very nice in this heat. Bathrooms pretty basic, and my hair dryer was broken but I can live without the hair dryer. Walls were pretty thin, and I could hear everything going on in the hallway. When I tried to go to sleep I could hear my neighbors TV perfectly, so it was better to leave my TV on. Going to check out some other Marriots in this area to get a better comparison basis.

The main reason we stayed here was for the breakfast, and it was sadly mostly non-existent the next morning. This hotels redeeming quality is the heated indoor swimming pool..in fact their rates are higher because of it(I believe so anyway). I didn't use it and some family members who did had chlorine burn from it. The beds are comfortable enough, although the pillows are sadly lacking..more like throw pillows..with no pillowcases. I'm not sure I'd stay here again.

My recent review of two stars has now dropped to one because I have just learned that I have paid for three rooms for two nights and my mother was charged for these same rooms. Quirky billing issue resolved so I stand by the previous 2 star rating.

Had multiple rooms. There were problems with each. A/c in my room didn't work whole visit, only first and last day. There were toilet issues with tank not wanting to fill. Bed was subpar, not very comfy at all. Also key reset and wouldn't work each time we came back to room. Breakfast was hotel average. Seemed like employees were far and few between, tried visiting front desk and employees weren't there (esp evening/nights).

The hotel it's self is very nice. The reason I booked here is for the indoor pool. The pool it's self is nice but the tile they used around the pool is horribly slick! I busted my ankle on the side of the pool climbing out of the ladder and my son fell as well just walking. I saw another littler girl slip and bang her face off the ladder bar. The hotel is great but the pool is dangerous in my opinion.

I'd give 3.5 stars if it were allowed. Decided to stay here because it had high ratings and was $12 cheaper than my usual Hilton chains. Hotel is in a great spot for things to do in Abilene. Fuzzys Tacos and a liquor store are across the street (small road, easy walk). Fast food and Target are close in the other direction. Mall is near as well. Hotel is decent, modern design but the wear is starting to show. Dining area is welcoming and they have the fireplace going when it's cold. Rooms are average size but have everything you need, TV, fridge, microwave, coffee machine, etc. You can request additional bathroom items like combs and toothpaste at the desk. Bed is comfortable but a little firmer than I'm used to. Staff is friendly. Pool is indoors. Breakfast was free and great! Biscuits, gravy, sausage, waffles, instant eggs. Cons: Ice machines didn't work No alcohol sold on premises Can def hear people on above floors Small parking lot

Great room. Wonderful service. These places are always clean and accommodating. We stay at them all the time.

What's not to like. Fairfield is improving now with microwave and frig in room. Free breakfast saves a lot of money and there is something for everyone. Clean room, lots of towels. Photos show what it really looks like. Great location to mall and principal roads in and around Abilene. And I like the large lettering on the shampoo and conditioner so I don't have to wear my glasses in the shower.

THANKS for your awful customer services! My daughter and husband was in the Abilene area after having to move my daughter belonging from college in Lubbock , Texas. They had stayed 1 night at Fairfield Inn and Was trying to make it home to Austin but it was late when we tried to get reservations we were told very rudely that they were NOT accepting reservations and even if we had reservations they would not honor the reservations and would refer them to another hotel! Thanks for you help in this time!!! Thanks for caring and thanks for appreciating your Titanium Elite members! Whoever was working the front desk on 3/27/2020 @ or around 6:45pm should take a few customer services classes!!

The hotel itself is beautiful , however having staff that is rude, arrogant & bigot as "housekeeping supervisor" (which... really? LOL) and make it to where people do not want to come to work JUST to not have to see her face. She does not properly training anyone, and then when everyone else is failing she believes it's not her fault! if everyone is failing, it is 100 YOUR FAULT. and your managers. and your managers manager. If everyone has complained, all the people who come & go from this hotel about Trini, she is most likely the main issue! not every other single person you've fired to keep her around to do nothing but annoy the hell out of everyone!

I was told when checking in that you did not take AARP but I could receive the senior discount. When receiving my bank statement I had not received it. Will not stay her again.

I checked in here for a two night stay and find the room and staff to be adequate but nothing out of the ordinary like I am normally used to at Marriott properties. I chose to stay here strictly because of the awards program and I am questioning my decision. The Fairfield brand is definitely on the lower end of the Marriott spectrum. The rooms feel like any other hotel brand in this category. The room that I got seemed small because part of it was taken up by the maids closet. The entry into the room was literally a hallway of 20 ft, a total waste of space, so everything else was jammed into the room. The room was clean. The bathroom on the basic side. There was a mini fridge, microwave, coffee pot, ironing board and iron, hair dryer and a flat screen TV in the room. There is free WiFi and I had a pretty good connection all night tonight, there were just a couple of times when it was slow. I was lucky to have a quite night, did not really here any noise even though there were a couple of college sports teams staying in the hotel as well. They must have been on a lower level. There is a Courtyard by Marriott just down the street from this location. It is closed from 11/27/2011 to 1/2/2012 for renovations. I checked the Marriott site and found out that it is only $5 more a night. If I were making the choice in the future I would definitely spend the extra $5 and stay in one of there refurbished rooms. For the price point this hotel only gets 3 stars.

Hotel room was very clean, staff was friendly, and free breakfast-turkey sausage patties, scrambled eggs, patties, cereal, juices, coffee-wasn't great but the price was right! Great location-next to Abilene mall and many restaurants. Toiletries were of a nice quality-Paul Mitchell, and bed was super comfy. Would stay here again on my next visit to Abilene

The wife and daughter took a trip out of town which left me with my two boys with nothing to do. I decided to pay a visit to this local hotel mainly for the pool and to get out of the house. Here's how it went: Check in: Easy! I called the day before and asked about rooms, food, and the pool; all information was provided professionally and with reassurance, including a guarantee that we would be able to cancel the day of IF the pool was closed. Actually checking in was a breeze with the receptionist being mindful of our needs. No complaints here. The room: Nice, clean, cozy and welcoming. We got a double queen room on the second floor. The room had everything you'd expect from a hotel, nothing more, nothing less. The beds and pillows were quite comfortable. A couple of things to take note though: One, this hotel has sudden link cable which means no Viacom (no Nickelodeon), but there are good cable channels with HD. Two, although the TV is a nice 32" flatscreen, there is no Blu-Ray/DVD player. So if you're like me and want spongebob, bring a small DVD player with spongebob DVDs. Decent bathroom, good water temperature/pressure, and the toilet seat was tight so it didn't slip and fall out of my hand and scare the crap out of me in the middle of the night like always. Overall, the room was good. The pool: It's hard to have any gripes about an indoor pool in the winter. The pool was small, shallow (4' deep), properly chlorinated/maintained, and a great temperature. The spa/hot tub was a nice touch; the jets made me feel like I was in a giant hot cup of sprite, weird but cool. The only only thing that needed some attention was that their towels were running low. I let the front desk know and they immediately provided us some. The kids had a good time. Breakfast: The food was okay. Alright, let me clarify, the cooked food was okay. I ate sausage, eggs, a really weird cheese omelette, and biscuits. The store brand stuff (cereal, yogurt, muffins, etc) was what you'd expect. They also had waffles to make which I did not try. The selection was above average. One thing I want to make clear: the service was fantastic! The effort they put into the presentation was nice and the lady that was helping us serve our food was super courteous and helpful. We finished fat and happy. Check out: Easy! I received an itemized receipt under my door in the morning. All I had to do was give back the doors keys and we were done. The receptionist was super nice to us on the way out too. The verdict: Above average hotel at a very fair price. The kids and I had a lot of fun getting out of the house and doing something different. I've stayed at hotels that don't even come close to what these guys provide at almost triple the price. Keep it up Fairfield!

I booked this hotel specifically for the indoor pool. I have a family member that works for Marriott so I was able to get a discounted rate. When I arrive the front desk employee was in a back office with the door shut. I had to ring a bell to get her the even come out to the front. She come out and in the course of checking me in asks what brings me to town. I said a getaway for my kids to swim. Common sense is obviously not her strong suit because at no point did she mention the pool was closed. On my way to the room I see an out of order sign for the pool. I call down and ask when it will be open, and she says it won't, but that I was welcome to call the Hampton Inn next door and ask if I can use their pool. Even though this was just about the dumbest alternative I ever heard I did call the Hampton and was told that no the pool was for their guests. I called the front desk and told her I would have to leave because of the pool being closed. She said ok. I came down and had to ring the bell yet again then gave her the keys and asked if the money they have authorized on my card would go back into my account in a few business days and she said yes. Next day I get the bill showing they had charged me. Now keep in mind I was in their hotel maybe 10 mins. My husband and kids stood in the hall and did not even enter the room. I call the next day and speak to the most unprofessional person I have ever encountered in a hotel before. She tells me that since they offered me an alternative and I utilized the room for over an hour and I had a discounted rate I would have to pay. I said I was in the hotel maybe 10 mins ( I assume that the agent that checked me in got so busy playing on Facebook or chatting with her buddies in the back that she lost track of time and thought I was there an hour). Also, nowhere on your website does it say your pool is closed and your alternative was not only dumb but didn't work anyway. She said take it up with Marriott and hung up on me. I serious hope that this person was not the manager. I cannot even imagine how the employees speak to customers if this is how the manager talks. Absolute disgusting experience.

Past its prime Crowded parking, dim interior Matron at desk called room after 7 pm "I am just taking fresh cookies out of the oven and the coffee is fresh!" Knew I should not have broken off a piece of exterior wall to taste it!! Creepy

Update: Thanks for making things right. You guys take your 100% satisfaction seriously. You turned a bad start into a great finish. Old:We traveled I from out of town and needed to check in at 3. No rooms are ready and we, along with several guest are just sitting in the lobby. Very disappointed. If you can rectify this situation soon I'd be happy to update my review. My family and I are waiting on 3 rooms!

Found this property on hotels.com. Hotel is currently under renovation with the final phase I'm going to fix the lobby area and dining area. The rooms have been redone or spacious and clean and fairly new furnishings. We work with the staff is very friendly and check in was very quick and efficient. Parking is ample for the size of hotel. There are numerous restaurants surrounding this property and there's a lot of different choices for evening meals. When reading the other reviews online we were a little hesitant and picking this hotel because it was going under renovation. After arriving we found that the hotel was pretty much completed except for their dining area and lobby and a few of the downstairs rooms. All the upper rooms on the second floor and above have been remodeled new carpets new furniture and bathrooms have been redone. We chose this hotel because it was $25 cheaper than the Fairfield Inn along interstate 20 it was a short write up about 10 miles to the center of Abilene but the ride was worth the savings.The staff and the hotel were very friendly checking was very quick efficient and the breakfast bar was very good this is another hotel but I would probably stay in again.

The first night the fire alarm went off twice during the night. For no reason apparently because it stopped a couple of seconds after going off and we checked and there was no one leaving or reacting. Then the next day after our room had been "cleaned" we returned to find our beds were not even really made, the covers were just thrown on top, they didn't vacuum, replace the toilet paper, towels, or anything. One of the housekeepers apparently dropped their muscle relaxer pill on the floor and our 18 month old daughter was the one who picked it up. Thankfully we grabbed it out of her hand before anything happened. When we checked out we were told a manager was not on duty but would call us...we have not received a phone call nor do I expect one after that terrible of a stay. I stay at other Fairfield's for work and have never had problems but this is one of the worst hotels I've ever stayed at and we will not be returning to this hotel.

I love this place great staff perfect location the pool was clean great breakfast I am looking forward to coming back

The five stars belong to the night staff, who made it very clear it was their pleasure to serve their guests. I didn't spend a lot of time here but my one interaction deserved five stars!

Arrived 10:45 pm very tired from driving all day. Entered room 218, within 30 seconds my frightened seven year old girl saw a roach crawling across the wall. When my wife was giving her a bath she discovered the tub would not drain leaving her full of soap scum and water. She had to remove her from the tub wait ten minutes then rinse her quickly. The next morning we went down for breakfast. Out of eggs and coffee...The cranberry juice dispensed water mixed with juice. Next to the waffle maker was a crock pot full of sausage gravy. I asked the attendant where was the biscuits (as in biscuits and gravy!) she said we only have biscuits on Saturday (It was Sunday)...What? The hot water my wife tried to make tea from was cold as well. We checked out and went to McDonald's for breakfast. I alerted the staff at the front desk of all the issues we had and she said "I'm so sorry" and that was it. I paid 108.00 for the room and got nothing back for our horrible experience. By the way the three of us slept with one eye open because of the roach we found as where there's one there's usually more. There are many more hotels in this area, so I would advise to stay in another if you need a hotel in the area.

The doors suck I got my finger stuck in one they should get better more stable doors without these exposing cracks!

Us to be a great place to stay now not so much. The last time we was there hot tub was not working. This time they screwed up my reservations. And Linda was rude as hell won't be staying there anymore

Ended up here after a long drive late at night. We weren't wanting to spend a fortune, but wanted a nice clean hotel. The staff was very accommodating and friendly! The room was clean and the beds were surprisingly comfortable. Breakfast was excellent and the lady serving was very friendly! Would definitely look for that hotel again if I needed one in Abilene again.