Dave Campbell
Google
Dangerous, Disappointing and Communication was non-existent.
DANGEROUS:
1. Later on the second day of my stay the hotel fire alarm went off while I was in the shower. I called the front desk four times and no one answered. I toweled off, got dressed, gathered my valuables and walked down three flights of stairs when the alarm stopped. I saw an employee and asked what was going on, she replied "It's no big deal, the contractors set it off". A fire alarm in a hotel is a REALLY BIG DEAL and I did not see any safety protocols followed to ensure guests were safe or communicated with.
2. A second fire alarm went off later that day and again, nobody was answering phones and no safety protocols were followed.
This is a massive failure on the part of the hotel and one of the biggest reasons not to stay there. Had there been a real threat, it became apparent that it was every guest for themselves.
3. The location is OK during the day but not at night. I walked to a 7-11 about a block away in the evening and there were groups in the parking lot that paid particular attention to me.
DISAPPOINTING:
1. The first morning there was a place to eat breakfast. The next two mornings the eating area was closed and there were people wandering around trying to find a place to sit. No signs, no communication, when I asked about seating I was told to take the food to my room.
2. There was construction work going on above my room after 9-PM which required numerous phone calls to the front desk - they weren't very responsive. I finally insisted that they send someone to my room. When he arrived he said he would investigate and eventually the noise stopped.
2. AC in the room had a loud grating noise when it came on which consistently woke me up. I turned it off and slept on top of the covers. Room was very stuffy in the morning.
2. Shower pressure is low.
3. Pillows were very lumpy and not comfortable.
4. Construction work was being done and the pool was closed.
SUMMARY:
Marriott needs to take a hard look at how their facilities handle fire alarms and evacuations because that is the most dangerous thing that can happen in a hotel. Considering the total lack of communication on all things and the fact I cannot find anything positive to say sums it up; For your own safety, stay away.
