Fairmont Château Laurier

The hotel enjoys a fantastic location, but charging guests $60 for parking feels like daylight robbery. The place is cozy, yet clearly in need of some renovation and fresh updates. The staff are kind and helpful, always ready to assist. There’s a pool and a fitness center — both nice additions. If you decide to stay here, make sure to book a room with a park view — it’s absolutely worth it. A good choice for a short stay of 2–3 days.

Beautiful hotel, no doubt — but I probably wouldn’t stay here again. While I get that the rooms are meant to have a rustic, old-world charm, the quality just wasn’t there. The bathrooms were really small, the shower coating was peeling, and there were noticeable cleanliness issues — dust on the towels, fruit flies in the bathroom, and dust on surfaces like windowsills and desks. The blinds in our room also didn’t work properly. We flagged these issues to the front desk, and the staff was kind enough to move us to a larger room. Unfortunately, many of the same problems were still there. There also seemed to be some miscommunication between the front desk and housekeeping. We were told we’d have a view of the fireworks at front, but someone from maintenance later told us that wasn’t the case. When we were upgraded, we were promised one king bed and a double sofa bed, but what actually arrived was a single sofa bed — housekeeping said they don’t offer double sofa beds. So, we had to make do as a family. I do appreciate the staff’s effort in trying to accommodate us — they were helpful and polite. But overall, the hygiene just didn’t meet the standard I expected from Fairmont. So for that reason, I likely wouldn’t stay there again.

We only had 1 night in a double room with courtyard and city view which was nice. After travelling all day by car, it was great to have a good night's rest. The beds were comfy, room was spacious and very quiet. The chateau has a great location to Parliament and tourist shops and eateries. We self parked at the public Indigo garage which was just around the corner. Overall our guest experience was great with the chateau and wished we stayed longer.

This hotel is magnificent! It is beautiful and the staff are attentive. We stayed here in the summer from Thursday until Sunday. The room was spacious and the bathroom modern. |I loved looking around at all of the art deco details. ||There’s a good size gym in the lower level which has all the equipment you could need. It’s a bit musty down there and has carpet which is a bit odd for a gym, but it worked well for my stay. ||We arrived on a Thursday afternoon and the valet parking was crazy busy so definitely don’t be in a hurry if you arrive at a busy time.

We are currently staying at this hotel and came to celebrate our first wedding anniversary. While the hotel itself is beautiful the experience hasn’t really been memorable. While acknowledging our reservation via email the staff did nothing to help mark the occasion. Just not the level of service we’d expect from this brand. While the property and building is stunning and full of history the Hotel is extremely busy with events, and doesn’t feel exclusive. Rooms are small, but efficient. Swimming pool always full of kids, never got to enjoy. Our closet was stuck so tightly because of the humidity we thought it was a door to an adjoining room and only now learned it is indeed a closet. Resorted to hanging clothes in the bathroom. That was annoying. Bathtub feels old and dirty. I suppose you have to have a higher tier room to have any sort of view. Overall for the expense of the hotel we have had such better service at other Fairmont and competitive properties and probably won’t return.

Went here for the afternoon tea. It was very lovely. Especially Jeanette was exceptional. The food was super tasty and very value for money. I was recommended a tea and alcoholic drink. And both were delicious. I am not big on tea but could drink #17 again. Would recommend if in Ottawa and unsure where to go for afternoon tea. Also the fact you can do it solo without it being a hassle or double price was really nice!

The only reason Fairmont Chateau Laurier isn't getting 5 stars is because of the parking situation. It doesn't make sense that a hotel doesn't offer parking to its guests. An expensive slow valet option isn't an option. The traffic at the main entrance for drop off is a nightmare. People usually travel with luggage so parking elsewhere to carry that to the hotel is inconvenient. The location is perfect. The staff were friendly, competent, and helpful. The rooms were clean and comfortable. I always appreciate quiet. I didn't hear a single door slam. The shower products smelled heavenly. The pool was fun and much appreciated by families (towels are provided). A very enjoyable stay that would've been perfect if I didn't have to worry about my car.

It’s quite shocking to me to read some of these poor reviews. Anyone who comes and experiences this hotel and doesn’t have an amazing experience must have an overly negative view of life in general. This hotel is literally located in a historic castle. The beauty of the building alone is something to behold. You could spend an entire afternoon in the lobby alone. The food is incredible, the cafe is charming and sweet, there is an art gallery, a gorgeous Roman style pool and even a Rolex store. The staff are incredibly professional and graceful in everything they do. Staying at this hotel was one of the best experiences I’ve had in Canada. The location is unbeatable and the suites themselves are also beautifully decorated in a way that is both modern and classically beautiful. What an honor it was to stay here!