Fairmont St Andrews - Scotland

Spotlessly clean bedroom. Comfortable bed and excellent and warm bathroom. Nice breakfast but slowish service. Greeted nicely at the entrance and pleasant check in experience. Staff not on the ball when waiting to order a drink in bar area. Had to stand up and approach waitress before being asked to order. A little background music would add to lack of atmosphere. Toilets beside bar were strewn with toilet paper on the floor, but possibly only just happened. Overall a very nice hotel and we enjoyed our stay. Would definitely stay again , subject to a good price deal. 5 star ??? Possibly, but not old School 5 star.

It had been 5 years since we last visited this hotel, it hadn’t changed at all, still a beautiful hotel in gorgeous surroundings. ||The welcome at reception was lovely, the gentleman who greeted us was very informative and great interacting with my kids. Our room wasn’t ready so we went and explored the kids area. The bouncy castle was a huge hit and with the lovely dry weather we spent some time outside playing football. Unfortunately the air guitar only had 1 working guitar and the air hockey wasn’t pushing enough air out to actually play. Regrettably I would say the kids corner is tired and in need of some attention. |To balance this out the hotel did have on a great schedule with lots of different activities and films on throughout the day.||The room was well kept and spacious for our family of 4. We had a beautiful welcome plate of homemade cakes which was demolished very quickly. ||The swimming pool was great - didn’t realise you had to book your slot but thankfully we were able to get in at the times we were after the pool. ||The breakfast was good, my son was disappointed at the drizzle of chocolate spread on the pancakes. Possibly an idea to provide extra chocolate spread. ||Overall the beautiful surroundings of this hotel never fail to be beautiful. ||Although a few niggles we would definitely return again.

Booked a massage for my wife for her birthday and I decided to book a room, dinner and breakfast to make a weekend of it. Pricey compared to what I'd normally do but excellent value. A lovely hotel and the staff were great too. Dinner and breakfast were top notch and our room fantastic. Well worth it for a treat.

I booked a one night stay for my mum and I in December for her birthday and we will definitely be making a return! The staff could not have been more helpful (especially Daniel on reception), we received complimentary drinks and cake in the room as it was a special occasion and our room overlooking the sea was delightful. The staff were absolutely excellent - nothing was too much trouble. The spa facilities are lovely and we had a great dinner in La Cucina, and breakfast the next morning was outstanding.

Hotel was okay, restaurant "la cucina" food quality could have been better. Courses served swiftly after each other. After going for breakfast, we got back to our room, which we were locked out of at 9.45. This was due to an outstanding bill, which would have been paid at check out. This was inconvenient and unnecessary. We won't be back.

Ive stayed at the Fairmont a few times. I went for 4 days recently but ended up staying for 2 weeks over Christmas & New Years! I was welcomed so warmly at the door by Jamie, Florian & Joshua. They took the bags to the room so quickly and were super friendly the whole stay and great to chat to. |Then the staff on the front desk; Coleen checked me in so professionally. She gave me a better room straight away and was very on point and super welcoming. Edward was incredibly friendly, delightful and couldn't do enough for us, such a kind helpful lovely man. Grant also couldn't do enough for us at breakfast and looked after us so well. Then there was Laxman! A serious professional, again, another member of staff who went so out of his way at all times and who was super friendly. Emma checked us out, also very professionally, explained the bill in detail and really looked after me very well also! There's always good to be a tiny issue here or there when staying in a hotel for so long, but if there was the odd small thing it was rectified and put right immediately. All the staff from the cleaners, maids and chefs were all lovely and they need a mention too. We had such an amazing Christmas and New Years staying here and a lot of that was down to the staff without question. They are a real credit to the Fairmont and. I highly highly recommend staying here if you want to be looked after properly! ||Sincerely|Alex Maclean

Although we only stayed 2 nights, we greatly enjoyed our time at the Fairmont St. Andrews. The team here is extremely friendly, professional yet warm. Shout to Daniel at the front desk who extended a warm welcome to us when we checked in and was amazing. Also thank you to your incredible Breakfast team who welcomed us both days by name (that is not easy to do - well done) and went over and above to be attentive and helpful. The breakfast also is very plentiful and delicious. Rooms are very clean - large - and the grounds are impeccable. I did want to let anyone who is looking to stay here that the parking is plentiful here - lots of spaces available - and easy to get around the St. Andrew’s area. Thank you for a great stay!

Wonderful 2 day stay over Christmas Day. A bit of a queue at checkin- but after that, no issues at all. Christmas Day lunch was great. Wasn’t sure how it would work with buffet for starters and desserts but it was very efficient. Plenty of food. Unfortunately couldn’t manage much in the way of desserts but they looked amazing. We had lunch at 2.30 and were still full going to bed. No need for any tea or room service food. There were loads of staff and the main course came promptly when we asked for it. This is the first time we have gone away for Christmas rather than having it at home or with family and we thoroughly enjoyed it

so far upon our stay here, we have been highly disappointed. We travel a lot and stay at a lot of very high-end places and considering how much money we are paying to stay here we find the staff not very friendly or helpful. The only staff member that has helped us is Ashlee the front desk, girl. When I first called about my son who got a bug bite and it was swelling up really bad and we needed help. The concierge told me that there was no one here to help us and that we could attempt to take him to the emergency room but because we were from out of the country, they probably wouldn't see us. I am so glad I called back and got Ashlee the front desk girl because she is actually a nurse. She came to our room, examined the bites, cleaned them and then wrapped them and sent us to the emergency room where we were completely taken care of without any charge! I do not know why the concierge would have not helped us and gave us more to worry about when we were already stressed out. We also received a $250 smoking charge letter because the housekeeping saw My Husband's cigars and smoking stuff out when he was leaving to go play golf he got his stuff out to take his cigars with him. I took my two year-old son for breakfast and came back to only my bed being made in my room and with a letter under my door stating that we had smoked in our room and we were being charged $250. I called the front desk, asked to speak to a manager and was told that they would call me right back. I had to call three times and wait for two hours before anyone even called me. I am now in my room, waiting for the management to contact housekeeping to see if the charge will be reversed. I find this extremely frustrating, considering how much money we have paid to stay here. I also feel that the rooms are outdated and rundown compared to all the other Fairmont I have stayed in.!

A beautiful area, however be mindful that is is difficult to get into town or the to the university. The hotel transportation, dining and concierge services are difficult to find and use. Except for Harry who is exceptional! We are here for our daughters move in at St Andrews and the hotel is way too far. They should not market it as a close hotel. We would have booked a hotel much closer with transportation. To use a shuttle at the Fairmont you have to reserve seats it is so busy and for a large hotel they only offer a seven seat shuttle. However, the people are very kind and apologetic.

One of the best hotels I have ever stayed. Staff and facilities first class. The team managing the bar and restaurants have been excellent. I Am appreciate if their effort to make my vacation Bette.

This hotel was a fantastic stay for my husband and I. The hotel grounds are beautiful - the landscaping is lovely overlooking the sea and the hotel itself is a site to be seen. The staff was extremely kind and the service was great. Our room itself was huge, updated and clean. The bathrooms in the room were so nice - loved the tile details and the rain shower. The amenities available ie gym, spa, bar etc were a great added bonus. Loved the huge breakfast bar that was included with the stay. I would highly suggest staying here for your visit to St Andrews!

This hotel was amazing! We had an event for work here and the rooms were spectacular, very clean, the beds were like heaven! The golf course was just out the window and the view was breathtaking. The bathtub was over sized and deep and so relaxing. The staff were all very attentive and kind. The food was not my favorite, mostly bland and lacking flavor but that could be the Scottish traditional fare. Overall, I would recommend this hotel, it's a bit of a drive to town so it is not in walking distance.

I was lucky enough to be attending a conference at the Fairmont St Andrews recently and stayed here for two nights. It's in an amazing location on the beach and is a really lovely place for a getaway (even if that getaway is for work!). I arrived and was warmly greeted with a quick and easy check-in. My room looked over the golf course and water and was really large and spacious. The bathroom had a separate bath from the shower and was well appointed with products. The mini bar had Innis & Gunn beers and the hotel really seemed to be intent on showcasing local products like beers from St Andrews. As part of the conference I was at, we visited the Clubhouse restaurant (about a 10 minute walk from the main building, or they'll have a shuttle bus if it's raining) as well as trying the buffet food for the event which was all of a really high standard and delicious. I had some free time one of the afternoons so sat in the bar for a drink and a cheeseboard which was delicious, and great value at £8 with really large pieces of cheese. At a place like this, you kind of expect them to charge the earth for that kind of thing so I was really impressed at the value (and taste!). I only have a few negative points: - the wifi isn't great. Maybe if I was here for a romantic weekend, I wouldn't care. I was there for a digital marketing conference though so wifi was essential! It wasn't good enough for streaming and video calls would drop out frequently. I needed to get some work done and uploading photos took way longer than I'd expect in 2016 at this kind of hotel. - The pillows are really hard. I tried every pillow in my room and they all felt a bit like they had a rock in them. I should've requested new ones but forgot. Apart from that, the bed was just perfect. - Some of the bar staff were a little grouchy but I have to say they were the exception rather than the rule and most of the staff at the hotel were lovely. None of these add up to enough for me to remove a star so it's still a 5 star experience for me. While St Andrews is quite the drive from Glasgow (2 hours), it was so nice to have some time on the other coast and enjoy the beautiful location.

The Fairmont has a trend of being a beautiful hotel and the St. Andrews location doesn't disappoint. The rooms are immaculate with top amenities (the bathroom had a towel heater). The staff is great and everyone is so happy and helpful. I would have rated this a 5 star if the location was a little better. It's about 10 minutes outside of town. They do have shuttles that take you to town, but they end at 6PM. I stayed at another hotel (to remain nameless on someone else's Yelp page) that was 2 buildings away from the 1st/18th of The Old Course and was right in town. The golf courses are nice, but they are just a regular golf course. I had fun on the course, but they're just not the historical St. Andrews style courses. I had dinner at La Cucina. It was very good. I got the spaghetti bolognese and I would recommend getting it again. I did start with the 6 item meat/cheese platter. It was good, but I wouldn't get it again.

The staff above anything at the Fairmont St Andrews was top notch. So friendly and professional and there were no exceptions. From the moment of arrival once we checked in Kenny gave us recommendations on places in town and everything else we needed to know during our stay. Our room itself was a bit dated but nonetheless clean and the bed was so comfortable. I had my best sleep during this trip while staying at the Fairmont. The bathroom however was updated and very nice and includes my favourite LeLabo products. We also took advantage of using the pool in the evening as well as the hot tub but unfortunately it closes quite early at 9pm so we didn't get to stay long. When we returned to our room there was a birthday dessert waiting for us as this was a trip I had booked for my husband's birthday. They did spell my last name wrong on the card but when you are bringing me sweets I simply can't complain. The fitness centre is one of the best hotel gyms I've ever used. The gym was well equipped and spacious. They also offer fitness classes including spin but I didn't have the chance to get to try one. One slight drawback is that the Fairmont is located about 10-15 minutes from town but the hotel offers a courtesy shuttle which does drop offs at the Golf museum near the Old Course as well as by the St Andrews Cathedral. We took advantage of the courtesy shuttle into town and all of the drivers were fantastic. In fact one even dropped us off at the bus station so we could catch a cab to the train station. The shuttle does stop running by 6pm so we did have to take cab back to the hotel. The buffet breakfast was outstanding. I had read some negative reviews and I couldn't understand why. I have stayed at other Fairmonts and this was by far the best breakfast I've had. So many choices from a bread bar, to omelette station, many juice and fruits to choose from and even had traditional 'favourites' like haggis and black pudding. If I'm lucky enough to return to St Andrews this is the only place I would want to stay.

Stayed here twice 10year ago. First time was wow. Second time not very good. Lovely pool. Nice stairs down to the restaurant. Wasn't value for money.

Step into the Fairmont after 2 or 3 B&B's on your Scotland golf sojourn and you'll rapidly remember that you can't take it with you. Spend a wee bit more and enjoy all that is wonderful about great lodging. A snotty Scotland day left me mostly indoors before my Old Course experience tomorrow. Not to worry. A warm Shiraz, good food and friendly service makes it all quite nice.

This place is luxury!!! Valet parking, luggage whiske doff to your room while you enjoy a drink at the bar and a spa that allows you to relax in every way possible. The staff here are just incredible, our golf clubs were taken off us and we only ever saw them on the 1st tee till the 18th green. They cam back dry and ready to go again as if the heavy rain never happened. They have a shuttle service betweem the hotel and the clubhouse despite it being maybe 1000 yds away at most as well as one to town. My only criticism which takes the 5th star is the lack of a residents bar service, 7 friends and I were all set in the bar at 1am looking fwd to a number of hours further drinking only to be told the were now closing. Im sorry but for a 5 star place thats just not good enough. The breakfasts it has to be said are unbelievable :)!!!!

What a beautiful hotel living up to its 5 Star rating! The staff are very responsive to any of you e needs or requests! The breakfast is awesome with a traditional Scottish fare as well as to order omelettes. On the property at the club house is a fantastic seafood restaurant! Excellent wine list an the view of the ocean is worth the visit!

You play here because its the birthplace of golf, not because its an amazing course. Old Tom Morris would roll in his grave if he were a Yelper, but I speak the truth. Yes, its a once in a lifetime event...not because you can never do it again, but because you're unlikely to ever WANT to do it again. There are too many amazing courses in Scotland to use 5 hours of your trip here, but if I didn't play it, I wouldn't say it. You wont take my advice, but if you do...go play Kingsbarnes down the road instead. You'll thank me, I promise.

We recently stayed at the Fairmont for some golfing and sightseeing. Overall, a very fantastic stay, and a very fantastic hotel. The ONLY reason I am not giving them the 5th star is their restaurants...more on that below. But first the good things! Everything about this Fairmont property is wonderful: the rooms are large and comfy, the hotel is beautiful, and the surrounding scenery is hard to beat. Service and staff are first rate: from the time we entered to the time we left, the staff was absolutely great. They were always helpful, friendly, and made us feel like they were glad we chose to stay there. The shuttle service to/from town was awesome, with the drivers twice customizing their times and routes to accomodate our group (they didn't have to do this). The rooms were great, with great views overlooking the ocean and golf courses. Beds very comfortable, bathrooms nice and big with a separate walk-in shower. And each floor has its own ice machines, saving the need to call for buckets of ice to be delivered! (A rarity in European hotels.) The breakfast buffet was the best we've had in a long time. Good food, enough selection to avoid having the same things every day, and a make-to-order omelet/egg bar. And now the not so good....the restaurants. Twice we had dinner in the hotel, first at the Kittocks Den lounge, and another night at the La Cucina Italian restuarant. In both cases the food was fine, even good. But the service was slooooowwwww, unbelievably so for a property like the Fairmont. Not sure what is going on with the running of their kitchens behind the scenes. The food ordered at the Kittocks Den took over one hour from order to service. And the experience at La Cucina was even worse. We had reservations for La Cucina so were seated promptly. But the service was slow from start to finish. All told it took 2.5 hours to get served two bottles of wine, and single course dinners, e.g. pizza, lasagne. 15 minutes after ordering our wine, we could see the bottles sitting at the bar and no watier to bring it to us, so we went up and asked ourselves. Another 30 minutes to get an appetizer, and then another hour to get our food. With the exception of the pizza my wife ordered (which was under-cooked), the food was at least good. My wife asked that the pizza go back in the oven for 5 minutes...but the "chef" threw it out and made a new one....ANOTHER 20 minute wait then for my wife to get her pizza. And the restaurant was not all that busy. Nor were we the only ones experiencing these waits, we actually started joking around with two other tables who were going through the same exact delays. The manager of the La Cucina did profusely apologize, comped the undercooked pizza and discounted the rest of the meal, so I give her credit for recognizing the issues. But really all we wanted was a nice dinner, and would have gladly paid full price for a good experience.

We felt like we landed in a happy oasis. A wonderful resort with well appointed rooms and large spa bathroom. The spa and fitness area were very nice and the pool was enjoyed by my husband and 2 children. The included breakfast was one of the best in our 17 day stay in the U.K. It had something for everyone and attendants were warm and attentive. We also dined at Cucina - an Italian restaurant. Prepared to be underwhelmed, we were all delighted and impressed with the quality of the food and the care I which it was prepared. The views and walks around the resort were stunning and something our family will remember for a lifetime. We will definitely keep this fantastic hotel on our list for future stays.

Great service, we had a late checkin and were able to get room service food at 2 am. Beautiful setting. The room was awesome and huge with great views. The SPA was not able to schedule a treatment for my wife despite calling a week ahead but everything else makes up for it.

Stayed here for three days for my wife's birthday.. Absolutely the best in St Andrews. The service was outstanding and the accommodations were exactly as advertised. Ate at the Squire restaurant and the food and service were the best. Our waiter, Sahba, was the best we ever had in our travels to five continents!. Stay here and you will not be disappointed.