K H
Google
We had a mixed experience during our stay at Fairmont Mont Tremblant.
The Good:
Most of the staff were warm and polite, with some truly exceptional service. A special shoutout to Patrick at breakfast—his attentiveness and kindness left a lasting impression on us. The breakfast itself was fresh and delicious, making it a highlight of our stay. The ski valet service was convenient, and the ski-in/ski-out access made our days on the slopes seamless. We also enjoyed the hotel’s prime location in the heart of the village, allowing for pleasant evening strolls. The pools and hot tubs were spacious and wonderfully warm, adding to the relaxation.
The Not-So-Good:
While most of the staff were professional, we did encounter a few disappointing interactions. Notably, the valet at our departure was aggressive and unhelpful when we requested to charge our car, despite paying $60 per night for parking. This left us with a sour impression.
Housekeeping was another weak point. Towels were removed but not replaced, bedsheets were not changed, and basic amenities like toothbrushes were missing—something you’d expect even at a mid-range hotel, let alone a luxury one.
The room itself felt outdated, with broken kitchen cabinets that needed attention. Additionally, cleanliness in the hot tub area was questionable, as we noticed incidents like drinks being spilled and children getting sick in the water, raising concerns about how often it’s properly cleaned.
A small but frustrating detail was the extra charge for storing ski boots and poles with the valet. Given the premium price of the hotel, this felt unnecessary and a bit cheap. Also, a few front desk staff seemed reluctant to be fully transparent with information or to proactively accommodate what we had already paid for—whether due to a lack of training or simply indifference, it did not reflect the level of service expected at a Fairmont.
Overall:
Despite these issues, we still had a good stay. However, for a five-star resort with a premium price tag, the experience fell short in some areas. We would love to return if management takes constructive feedback seriously to elevate the guest experience. Guests choosing Fairmont Mont Tremblant are likely familiar with high-end resorts and have clear expectations—so if you’re going to position yourself as a luxury hotel, it’s important to consistently deliver that level of service. Otherwise, the premium price doesn’t feel justified.