Neil P.
Google
We booked the Fairmont Windsor specifically for peace, comfort, and rest ahead of an early international flight. What we experienced was the complete opposite.
From the outset, public areas were effectively taken over by a group of guests whose behaviour showed no regard whatsoever for other people in the hotel. The bar became loud, chaotic, and uncomfortable — entirely at odds with what anyone paying premium rates would reasonably expect.
The situation deteriorated further late at night. After finally falling asleep, we were woken by children running through the corridors ringing room doorbells repeatedly. This continued long enough to make getting back to sleep extremely difficult, if not impossible.
What makes this unacceptable is not simply the behaviour itself, but the total absence of effective management. There was no visible attempt to control the situation, enforce basic standards, or protect other guests’ right to rest. A hotel of this supposed calibre should not allow a small number of guests to completely ruin the experience for everyone else.
This was not a one-off disturbance — it was a failure of supervision, authority, and responsibility. Paying premium prices should not mean tolerating conditions more akin to a budget hostel.
The building is attractive, and some staff were polite, but that does not compensate for a night defined by noise, disruption, and poor control. We will not be returning, and we would strongly caution anyone expecting a peaceful stay.