Eleni K.
Yelp
Let me start out by saying that if I could give NO stars, I would
**Tldr: Friend goes to establishment. Employee made honest mistake, friend tries to exchange for correct order. Employee calls owner, owner angrily refuses to exchange/refund unless friend agrees that owner takes $$ out of employees' paycheck to fix problem. Owner offers negligible discount to reorder and pay a second time. Owner is non-Black, other people involved are.**
I sat and listened to a friend argue with the owner of this establishment for about 30 minutes. She went to the counter today and ordered grilled wings and received the incorrect kind of wings. When she walked the 10 minutes back to Reading Terminal, the man who helped her immediately admitted to her face that he'd given her the wrong wings and apologized. Instead of an exchange, he walked away and called a woman (we're assuming this was the owner) who said that because she took the bag and returned she was unable to refund or exchange her order.
She said, and I quote "You can order again and I will give you a 10-30% discount but how am I supposed to make my money if I refund for every mistake that is made? Do you want me to tell the guy who gave you the wrong wings that I'm going to have to take it out of his paycheck?"
My friend resorted to just taking the loss on the chin. I want to note that she has to work in a medical clinic for the rest of her shift without a lunch that she paid money for, and is also out $13 because this awful person threatened to take the money out of her worker's check!
I should mention that my friend is a black woman who speaks AAVE and this woman on the phone "seemed like she was non-black, probably Asian." It's not a stretch of the imagination to consider that her weird, unacceptable behavior toward both her employee and my friend were a product of racism.