Abhishek Y.
Yelp
Summary: Okay food, terrible service
I was looking for a place to grab a bite to eat with one of my friends who works in Center City, and hadn't been to Reading Terminal (RTM) in a while, so I figured that it was a great chance to head back to this veritable food Mecca.
After getting totally lost somewhere in the lunch rush, we finally came by Franks-A-Lot, which he had been wanting to try for a while. This place is mostly classic American, serving BBQ, chicken, hot dogs, along with a few Polish items.
The line wasn't too bad (~3-4 minutes), and when we got to the front, the fellow taking orders helped us make our selections quickly. I got the pierogi platter, which includes 5-6 freshly made pierogis, 2 side items (I got the mac & cheese and the potato salad), and a drink. My friend got the turkey burger. Everything was priced reasonably, and I paid 7 dollars and change for my platter while the burger was around 5 dollars.
However, our experience went sharply downhill the moment we got to the checkout counter. I don't mean to stereotype, but the Asian lady handling the register was probably the meanest and worst person that I have ever had to deal with at a restaurant. She was constantly yelling at customers (including us), she snatched money/credit cards from people's hands, handed bags to the wrong people and then literally ripped them out of their hands when she realized her error, and even made a young 5-6 year old boy ready to cry. She accidentally gave him my friend's burger, and then just made a very horrible looking face and yelled something in another language, as if it was his fault that she messed up, and ripped the bag away from him. It was truly... shocking, for a lack of a better word to describe it.
Once we got past that horrible check-out line, we (miraculously) found a table in the seating area and got to the food. My friend said that the burger was decent, albeit nothing too special. As for my platter, the pierogis were over seasoned and very tough, while the potato salad was passable. The only redeeming element in the tray was the mac and cheese, which was above average. I understand that I'm not paying for a gourmet pierogi, but still, there have to be some standards. Unfortunately, I found none.
All in all, I just hope that this was a bad day for them, and hope to try them again in a few weeks to see if it was just a one-off thing.
Tip: At RTM, try to avoid the afternoon lunch rush if at all possible - it's really bad between 12-2 PM.