Amanda W.
Yelp
On June 21st at around 7:45 p.m. my boyfriend and I decided to go out for dinner. We chose fantasy as we had been there 3 times before, not the best place when it comes to customer service but the food is reasonably priced and good! However, this experience there will be our last. Upon being seated by our server, Nancy, we noticed we were the only diners in the restaurant. We ordered our drinks and then placed our meal order. This is the last time our waitress had any contact with us until the bill came. My water was empty from before the meal arrived (someone else brought our meal and then immediately hurried back to the kitchen) all the way through to when we left. I would have asked our waitress but she had just cleaned the inside of her ear with her pinky, looked at it and then proceeded to take a nap on the bar. (Photographed below) I tried to get her attention by tapping my plastic cup and coughing, but to no prevail. What finally woke her after my boyfriend and I had finished our meal and waited 10 minutes for the check was me dropping my fork loudly on the table. She then woke up, grabbed our ticket and laid it down on the table. Never asked how anything was, and still didn't fill our waters even though my glass was completely empty. Not even ice at this point. Then we she comes to get the card I ask if I can speak with a manager. She then proceeded to go whisper to a younger boy who looked panicked. She came up to inform me there was no manager there. She asked what was wrong with our food and I explained the food was fine, it was the poor service I had an issue with. She then instead of trying to correct the situation, or apologize, gave me the excuse of "We had a lot of to go orders earlier today so I was tired." I explained to her that "I understand being tired, however, when you are at your job and you have customers present, you can't just take a nap." She then asked if I wanted more water now... it was a little late for that. We paid and left. I called the next day to speak to a manager about what happened. I was told "Oh, she's new. We've never had anyone call and complain about a server but thanks for calling me." No apology whatsoever. Also, if you have a new employee that thinks napping during the job is appropriate, why do you not have a manager present to train them correctly. When I told them we won't be returning all they said was "Thanks for letting me know." Poor management, Poor customer service.