Genel S.
Yelp
Let me start off by saying this is one of my go to places for lunch for their Grilled Chicken Cobb Salad, Grilled Chicken Sourdough Sandwich and the Zucchini sticks with ranch. The service today was awful! When I first walked in I ordered a grilled chicken sourdough sandwich, and Guadalupe, the cashier, told me that they ran out of grilled chicken and that they only have fried chicken patties at the moment and I said that that was OK. I also ordered zucchini fries and a barbecue ranch chicken salad for my friend. She asked if I wanted grilled or fried chicken on the salad, so I looked at her very confused obviously and I said "Didn't you just tell me that there was no grilled chicken for my sandwich?". And she said that they have grilled chicken that's cut up but not grilled chicken in a patty form that they use for sandwiches. I told her that I would take the cut up grilled chicken for my sandwich and also grilled chicken for my friend's salad. I understand that food is made to order and we ordered our food at 11:29 AM and our food did not come out until 12 PM. Another friend of mine who ordered before me, got a barbecue ranch chicken salad also, which normally comes with onion shards. She asked the server who delivered our food to the table for the onion shards because she thought maybe the cook had just forgotten. The server then told us that they ran out of onion shards. My friend was frustrated but understood. Then Guadalupe came back to our table to tell me that they had ran out of zucchini sticks and if I wanted to substitute for onion rings or french fries, so I got onion rings so that I could give some to my friend for her salad. My friend asked Guadalupe why they have onion rings but not onion shards sense. All onion shards is, is cut up onion rings. Guadalupe still told her that they had run out. My friend was frustrated again but left it alone. When our food finally came out after 31 minutes, my other friend who I ordered the barbecue chicken ranch salad for had onion shards on his salad! Of course, that this did not bode well with our other friend who ordered the exact same salad, who was just told that they ran out of onion shards. At this point we were all so frustrated. We asked for the manager who wasn't any better. We explained to her everything that happened, including my experience with the grilled chicken and my friends experience with no onion shards, and just the fact that the servers were not even close to giving good customer service. Neither of the servers apologized or anything. The manager was no better herself. She didn't let either of us finish our complaint without rudely interrupting us. We told her three different times to stop interrupting. You could tell she really didn't care, wasn't listening and all she said was that she only had one chef and that she's short staffed. Which nobody told us at the very beginning. Again, no apology, no empathy, nothing. All in all the service today was terrible including our two servers and the manager. I will not be coming back to this Farmer Boys ever again and will be giving this feedback to corporate.