Gabriela Elia
Google
Farofa used to be good, and I would order delivery from them once a week because of their home-cooked meals and fresh ingredients. However, their quality has declined significantly lately, and they’ve been skimping on the meat portions.
I weigh my food, so I know for a fact that they are not providing as much meat as they used to. Last time, the portion was so small (about 4.5 oz of meat). On top of that, the pão de queijo they use to give with the orders was missing. I called the restaurant and spoke to Gabriel, who apologized and promised to make up for it. He assured me that since I was a good customer, he would double the meat and add extra pão de queijo on my next order. He told me to just call the restaurant after placing the order from uber eats to let him know or the manager since he would keep a note. He also acknowledged that the pão de queijo had been missing and agreed with my suggestion to seal the containers properly, as the current packaging often allows sauce to spill and is not tamper resistant.
However, when I placed my next order and asked for Gabriel, I was told he no longer worked there. I asked to speak to a manager, but the lady on the phone refused and said I could talk to her instead. When I explained the situation, she dismissed my concerns, insisting that the meat portions are always 8-10 oz and saying there was nothing they could do since Gabriel no longer worked there. I explained that my last order only had 4.5 oz of meat, but she refused to acknowledge the issue. She also ignored my suggestion about sealing the containers, saying they “tie the bags tightly,” which clearly doesn’t solve the problem.
Once again, my order contained less than 8 oz of meat, and the sauces from the meat and beans spilled all over the bag. It’s clear that they don’t care about their customers feedback. As a loyal customer who used to order weekly, I’m deeply disappointed and won’t be ordering from Farofa again. They’ve lost a loyal customer, and it seems they don’t care.