Sabrina H.
Google
I've been a fan of Farrow for years, however I rarely visit the Downtown location as it's not the most convenient. Today I decided to place an order over the phone as I was nearby.
I called to order the feature and the vegan option for pickup. The person who answered the phone had some attitude when I mentioned I wanted to place an order, letting me know they closed on 30 minutes. I said no worries, I'm only 10 minutes away.
The attitude didn't change when I got there but oh well, what can you do? My gripe with my experience was when I got home, the vegan sandwich was unlike what was on the menu, no roasted corn and no pickled onions, which was us strange because it's called 'KoRn The Band-wich' so I expected there to at least be corn. Instead, it had pickles and tomatoes. Now, I'm sure they ran out of the intended ingredients, however, I would have appreciated them letting me know that they were out of those ingredients, as I likely wouldn't have ordered the sandwich. Instead I had to eat something that I didn't exactly order. Not the worst thing I've never eaten but definitely a disappointment compared to what I was expecting.