Julie P.
Google
A TRULY DISAPPOINTING EXPERIENCE!
My family has celebrated my birthday at Fat’s Asia Bistro in Roseville for many years. Typically, the food is excellent, the service is outstanding, and the experience reflects the high standard we’ve always associated with Fat’s. Unfortunately, this visit was nothing like what we have come to expect. It became a major disappointment as the evening dragged on.
We had reservations for ten, and the restaurant was not busy, so the issues we experienced can only be attributed to poor work ethic and a lack of care from the staff.
From the start, our server appeared irritated to be handling a large party. She took our drink order, delivered the drinks, and then disappeared. There was no opportunity to request another drink or even a simple refill—we ultimately had to get water ourselves from a service pitcher on a nearby table.
About 30 minutes later, she returned to take our appetizer and dinner orders. When my soup arrived, it was brought to the table in a large bowl. Before I could even ask for smaller bowls and spoons for sharing, the assistant had already walked away.
More than an hour passed before our food finally arrived—and it was cold. It was obvious the dishes had been sitting in the kitchen for quite some time. The Orange Chicken was overcooked, overly breaded, and lacked sauce. The Honey Walnut Chicken was merely warm and appeared to have been served upside down, with the walnuts and carrots buried at the bottom. The Honey Walnut Prawns were the same. Several dishes had to be sent back to be reheated. Our dinner was finally served at 8:30 (I think this was after 730) p.m., despite our 6:00 p.m. reservation.
To make matters worse, when my daughter attempted to speak with the manager, she was told he was too busy to come to the table and that she could call him the next day. He did, however, offer a $100 credit as compensation for the poor experience.
Fat’s used to be an upscale, reliable restaurant where we could enjoy a special meal in a relaxing atmosphere. Sadly, that no longer seems to be the case. I would be embarrassed to bring guests there again. This was a special occasion for our family, and we could have chosen any of the excellent restaurants in Roseville. Instead, we chose Fat’s Asia Bistro—and we regret it. We will not be choosing Fat’s again, ever.